Cannot access user files to obtain favorites and email account RRS feed

  • Question

  • System crashed due to malware. Removed C: hard drive and attached to new machine  thru usb connection to access files. When I try to open "user"  folder I get message that I do not have permission to do so. I click on sharing and nothing happens.  Have scanned drive with numerous anti virus and malware / trojan programs drive appears clean.

    How do I get access to "user" folder?


    Friday, April 8, 2011 4:22 PM


  • Dear Customer,

           I'm sorry you have a wrong place posted. This forum is used to post questions about the Microsoft Fix it Center automated troubleshooting tool. Could you please post your issue to  http://answers.microsoft.com/en-us that you can get the right solution soon, thanks for your understanding!

    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Yan Jun

    • Marked as answer by Fafafaalex Tuesday, April 12, 2011 2:10 AM
    Tuesday, April 12, 2011 2:10 AM