Actually I finally got my ticket escalated high enough where someone called me. They can't seem to figure it out either. Has to do with my add only showing up a max of 1 out of 5 searches. The search keywords are set to exact match. Not a problem with budget, because I will never reach it, which I have been told is the problem 1000 times over.
My competitor has no problems, but evidently I do. Tried everything I've been told, and it still doesn't work right. And it doesn't have to do with budget or click costs, because it's all set right, and even when I change it, it doesn't impact it one bit.