Dynamics for Outlook Problem RRS feed

  • Question

  • Hi Everyone,
    I intalled the outlook CRM client yesterday, but am not able to access any of the CRM folders.  When I do, Outlook says "Navigation to the web page was canceled" and asks me if I want to download a .tmp file.  The contents of the file are below.  I have turned off the pop up blocker and have added my CRM server to the list of trusted sites.  I am using Windows Security Essentials and the Windows Firewall.  Thanks in advance for any help.





    <META HTTP-EQUIV="Content-Type" CONTENT="text/html; CHARSET=utf-8">

    <script type="text/javascript">


    var LOCID_FORM_REQUIRED_ALT = "Required";

    var LOCID_COPY_SHORTCUT_ERROR = "The shortcut could not be copied to the clipboard.";

    var LOCID_UI_DIR = "LTR";



    var LOCID_FIRST_WEEK_SELECT = "FirstDay";

    var LOCID_UNRECOGNIZE_DOTC = "\x7b0\x7d is not a recognized Object type.";

    var LOCID_XML_PROCESS_ERROR = "There was an error processing your request. Please wait and try again later.";

    var LOCID_POPUP_BLOCKER_ERROR = "A Microsoft Dynamics CRM window was unable to open, and may have been blocked by a pop-up blocker. Please add this Microsoft Dynamics CRM server to the list of sites your pop-up blocker allows to open new windows\x3a";

    var LOCID_BU_CANNOTDISABLE = "It has been detected that this operation would deactivate all remaining business units and cannot proceed.";







    var LOCID_REMOTECOMMAND_ERROR = "An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization\x27s Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support.";

    var LOCID_ERRMSG_ETM_RETRY = "Microsoft Dynamics CRM cannot complete your request because the servers are busy handling requests from other users in your organization. Click OK to try to complete the request now, or click Cancel to continue to work. If you click Cancel, you can try your request later. If this problem continues, contact Microsoft Dynamics CRM customer support for help.";

    var WEB_APP_URL = "";

    var HELP_SKU = "LIVE";

    var VERSION_STAMP = 179470585;

    var IS_LIVE = true;

    var IS_PATHBASEDURLS = false;

    var ORG_UNIQUE_NAME = "org7bf8a";

    var _ErrorCodesIsvAborted = "0x80040265";

    var ScriptErrorReportingPreference = 1;

    var ScriptErrorStatusBar = "Error on page.";

    var _bPresenceEnabled = true;

    var ORG_DATE_FORMATSTRING = "M\x2fd\x2fyyyy";


    var ORG_DATE_SEPARATOR = "\x2f";

    var ORG_DATE_START_DAY = 0;

    var ORG_LANGUAGE_CODE = 1033;

    var ORG_NUMBER_FORMAT_MASK = "\x23,\x23\x230.\x2a\x3b\x7e\x23,\x23\x230.\x2a";

    var ORG_TIME_FORMAT = 0;

    var ORG_SHOW_WEEK_NUMBER = false;



    var SERVER_URL = "https\x3a\x2f\x2fendesincorporation.crm.dynamics.com\x2f";


    var CRM2007_WEBSERVICE_NS = "http\x3a\x2f\x2fschemas.microsoft.com\x2fcrm\x2f2007\x2fWebServices";

    var CRM2007_CORETYPES_NS = "http\x3a\x2f\x2fschemas.microsoft.com\x2fcrm\x2f2007\x2fCoreTypes";

    var ORG_TIMEZONE_OFFSET = -300;

    var USER_DATE_FORMATSTRING = "M\x2fd\x2fyyyy";


    var USER_DATE_SEPARATOR = "\x2f";

    var USER_DATE_FORMATTED_FORMATSTRING = "M\x2fd\x2fyyyy";

    var DEFAULT_USER_NUMBER_FORMAT_MASK = "\x23,\x23\x230.\x2a\x3b\x7e\x23,\x23\x230.\x2a";

    var USER_LANGUAGE_CODE = 1033;

    var USER_HELP_LCID = "1033";

    var USER_NUMBER_FORMAT_MASK = "\x23,\x23\x230.\x2a\x3b\x7e\x23,\x23\x230.\x2a";

    var USER_TIME_FORMAT = "h\x3amm tt";

    var USER_SHOW_WEEK_NUMBER = false;



    var APPLICATION_VERSION = "4.4";

    var HELP_SERVER_URL = "http\x3a\x2f\x2fhelp.crm.dynamics.com\x2f";

    var _sWebServicesNamespace = "http\x3a\x2f\x2fschemas.microsoft.com\x2fcrm\x2f2006\x2fWebServices";

    var ERRORCODE_ETM = "0x8004A001";

    var _aWrpcTokens = new Array();


    <object id=crmRcUtil classid='clsid:DB6B56B9-28E7-459c-9978-DC853F1D5C2E' style='display:none'></object>

    <style>body.stage { background-color: #d6e8ff; padding: 0px; }</style>

    <script type="text/javascript" src="/_static/_common/scripts/encodedecode.js?ver=179470585"></script>

    <script type="text/javascript" src="/_static/_controls/util/util.js?ver=179470585"></script>

    <script type="text/javascript" src="/_static/_common/scripts/global.js?ver=179470585"></script>

    <script type="text/javascript" src="/_static/_common/scripts/xmlutil.js?ver=179470585"></script>

    <script type="text/javascript" src="/_static/_controls/remotecommands/remotecommand.js?ver=179470585"></script>

    <script type="text/javascript" src="/_common/windowinformation/windowinformation.aspx?ver=179470585"></script>

    <script type="text/javascript" src="/_static/_common/scripts/presence.js?ver=179470585"></script>

    <link rel="stylesheet" type="text/css" href="/_common/styles/global.css.aspx?lcid=1033&ver=179470585" />

    <link rel="stylesheet" type="text/css" href="/_common/styles/global-styles.css.aspx?lcid=1033&ver=179470585" />

    <link rel="stylesheet" type="text/css" href="/_common/styles/global-dynamic-styles.css.aspx?lcid=1033&ver=179470585" />

    <link rel="stylesheet" type="text/css" href="/_common/styles/fonts.aspx?lcid=1033&ver=179470585" />

    <script type="text/javascript">

    function HeaderWindowOnLoad()


    var initialTokens = new Object();initialTokens.Timestamp = "633932414185555732";





    window.attachEvent('onload', HeaderWindowOnLoad);


    <script type="text/javascript">function LocalDateTimeNow() {var dNow = new Date(); dNow.setMinutes(dNow.getMinutes() + (dNow.getTimezoneOffset()) + ORG_TIMEZONE_OFFSET); return dNow; }</script>

    <title>Microsoft Dynamics CRM</title>


    <frameset rows="*" border="0" style="border:0px;">

    <frame id="stage" name="stage" scrolling="no" src="&#47;_root&#47;homepage.aspx&#63;etc&#61;1&#38;sitemappath&#61;MA&#124;MA&#124;nav_accts"></frame>



    Sunday, November 8, 2009 12:22 PM


  • Hi Donna,
    Thanks for your reply.  I have actually taken this up with the Microsoft Support team and it turned out to be a problem with Outlook Connector for Hotmail.  Supposedly, the Outllook team is taking a look at the problem and are going to keep me informed.  Sorry for not updating everyone sooner.

    Saturday, November 14, 2009 1:10 AM

All replies

  • Hi David,

    Here are the items I'd recommend checking:

    0. Can you login ok via the web interface?
    1. Install update/rollup 6 or 7  on the server and on the workstation?
    2. Verify Internet Explorer is your default browser
    3. Add the url of your server to local intranet. Verify that when you browse to it, it is listed as 'trusted site'.
    4. Turn off pop-up blocker
    5. Turn off Internet Explorer "Enhanced Protected Mode" for intranet zone
    6. Turn off Internet Explorer "Enhanced Protected Mode" for all zones
    7. Run the Outlook Crm Client Diagnostic

    If after the above you still can not configure the outlook crm client then try:
    1.  Make the user a local administrator on the workstation
    2.  Temporarily grant the user the administrator role in ms crm. 

    Alex Fagundes - www.PowerObjects.com
    Sunday, November 8, 2009 5:33 PM
  • HI Alex,
    Thanks for the response.  Unfortunately, I am still having trouble.

    0. I can login to the web interface ok.
    1. I installed update 7 on the client.  The server is hosted by Microsoft.
    2. IE is my default browser.
    3. My server is a trusted site.
    4. Pop up blocker is off. 
    5, 6.  I don't know what enhanced protected mode is.
    7.  I ran the diagnostice, it says that the outlook client has been disabled and prompts me to fix, so I fix it, and it says it is fixed, but then if I run it again, it still says the client is disabled.

    The user is an administrator on the machine.

    Thanks again for your help, let me know if you have any more ideas.

    Monday, November 9, 2009 12:24 AM
  • You state the server is hosted by Microsoft.  Perhaps you didn't install the correct version of the CRM Outlook client?  You'll need the Online vs. the On Premise version.
    Best Regards, Donna
    Friday, November 13, 2009 6:23 PM
  • Hi Donna,
    Thanks for your reply.  I have actually taken this up with the Microsoft Support team and it turned out to be a problem with Outlook Connector for Hotmail.  Supposedly, the Outllook team is taking a look at the problem and are going to keep me informed.  Sorry for not updating everyone sooner.

    Saturday, November 14, 2009 1:10 AM