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Windows 7 OEM on Dell Not Geniune RRS feed

  • Question

  • I have two new Dell Latitude E6510 Laptops that have recently started reporting that Windows is not Genuine.

    Sometimes the error will go away, especially if I go to the Microsoft Genuine Advantage website and validate windows, then reboot. Usually after Windows updates are applied the error will come back.

    I've also tried changing the product key, and manually entering the windows 7 key that shipped with the system. I then had to call Microsoft to validate it, and everything went through normally.

    Invariably, the errors eventually return once again, reporting that Windows 7 is not genuine.

    Below are the results I get when I run MGAdiag on one of the systems. I have really only been trying to diagnose and resolve one system thus far. Hopefully I can find a fix and apply it to both once I know that it works.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {AD3985CC-2D6E-4A11-8B60-358F1E3386E1}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AD3985CC-2D6E-4A11-8B60-358F1E3386E1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-1291344615-1195737496-3124106774</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6410</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="6"/><Date>20100519000000.000000+000</Date></BIOS><HWID>EFBA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>E2     </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>910382432396586</Val><Hash>bUDufGvIVasPDkJOxXeDbiVe0lI=</Hash><Pid>89409-707-5523436-65138</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: da22eadd-46dc-4056-a287-f5041c852470
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00186-046-726250-02-1033-7600.0000-2152010
    Installation ID: 018142744972819640998952301704886542455443949545793700
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: GRFC7
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 8/24/2010 4:50:51 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:24:2010 12:20
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAQABAAAAAwABAAEA6GHud+GgdCQahajejKtQ+E9UoBUulFxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          E2    
      FACP            DELL          E2    
      HPET            DELL          E2    
      BOOT            DELL          E2     
      MCFG            A M I         GMCH945.
      TCPA                   
      SLIC            DELL          E2    
      SSDT            PmRef        CpuPm

    Friday, August 27, 2010 9:30 AM

Answers

  • Hello DanielCsssl,

    The mgadiag report is a snapshot of the current state of the OS and Office (if any) installed on the computer.  If the nature of your issue is intermittent (as you posted), the mgadiag utility is only useful if run and the report saved or posted while the computer is then displaying the symptoms you are describing.

    I would suggest downloading and saving the utility to your desktop, and the instant the computer shows nongenuine, you'll be in a position to immediately run the utility and post the report.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Proposed as answer by Darin Smith MS Friday, August 27, 2010 5:25 PM
    • Marked as answer by Darin Smith MS Monday, August 30, 2010 7:01 PM
    • Unmarked as answer by DanielCsssl Tuesday, August 31, 2010 9:02 PM
    • Marked as answer by Darin Smith MS Wednesday, September 1, 2010 5:59 PM
    Friday, August 27, 2010 12:38 PM
  • I am closing this thread so when you are able to run a Diagnostic Report, while the Windows is in a Non-genuine state, please create a new thread and post the new report there.

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Monday, August 30, 2010 7:01 PM
    • Unmarked as answer by DanielCsssl Tuesday, August 31, 2010 9:02 PM
    • Marked as answer by Darin Smith MS Wednesday, September 1, 2010 5:59 PM
    Monday, August 30, 2010 7:01 PM

All replies

  • Hello DanielCsssl,

    The mgadiag report is a snapshot of the current state of the OS and Office (if any) installed on the computer.  If the nature of your issue is intermittent (as you posted), the mgadiag utility is only useful if run and the report saved or posted while the computer is then displaying the symptoms you are describing.

    I would suggest downloading and saving the utility to your desktop, and the instant the computer shows nongenuine, you'll be in a position to immediately run the utility and post the report.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Proposed as answer by Darin Smith MS Friday, August 27, 2010 5:25 PM
    • Marked as answer by Darin Smith MS Monday, August 30, 2010 7:01 PM
    • Unmarked as answer by DanielCsssl Tuesday, August 31, 2010 9:02 PM
    • Marked as answer by Darin Smith MS Wednesday, September 1, 2010 5:59 PM
    Friday, August 27, 2010 12:38 PM
  • I am closing this thread so when you are able to run a Diagnostic Report, while the Windows is in a Non-genuine state, please create a new thread and post the new report there.

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Monday, August 30, 2010 7:01 PM
    • Unmarked as answer by DanielCsssl Tuesday, August 31, 2010 9:02 PM
    • Marked as answer by Darin Smith MS Wednesday, September 1, 2010 5:59 PM
    Monday, August 30, 2010 7:01 PM
  • Here is the result of running the diagnostic while the "windows is not geniune" error is actively appearing on the screen.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {AD3985CC-2D6E-4A11-8B60-358F1E3386E1}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AD3985CC-2D6E-4A11-8B60-358F1E3386E1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-1291344615-1195737496-3124106774</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6410</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="6"/><Date>20100708000000.000000+000</Date></BIOS><HWID>EFBA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>E2     </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>910382432396586</Val><Hash>bUDufGvIVasPDkJOxXeDbiVe0lI=</Hash><Pid>89409-707-5523436-65138</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: da22eadd-46dc-4056-a287-f5041c852470
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00186-046-726250-02-1033-7600.0000-2152010
    Installation ID: 018142744972819640998952301704886542455443949545793700
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: GRFC7
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 8/31/2010 1:37:43 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:24:2010 12:20
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAQABAAAAAwABAAEA6GHud+GgdCQahajejKtQ+E9UoBUulFxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          E2     
      FACP            DELL          E2     
      HPET            DELL          E2     
      BOOT            DELL          E2      
      MCFG            A M I         GMCH945.
      TCPA                    
      SLIC            DELL          E2     
      SSDT            PmRef        CpuPm

    Tuesday, August 31, 2010 9:06 PM
  • "DanielCsssl" wrote in message news:14c4a292-5c93-43ee-81ed-6b009cfd4d8e...

    Here is the result of running the diagnostic while the "windows is not geniune" error is actively appearing on the screen.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048


    That's better - I can read the whole of this report :)
    Having said that, I can't actually see anything wrong with it, except for the obvious highlighted area above. this makes me suspect that it's a software problem, possible related to over-zealous security software, such as a firewall (what security software are you running?)
    Please repost the full report in your new thread, together with the answer to the above question.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 31, 2010 9:31 PM
    Moderator
  • Wednesday, September 1, 2010 5:59 PM