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Incorrect Product Key

Question
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Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
Windows Product ID: 89583-OEM-7332157-00237
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
CSVLK Server: N/A
CSVLK PID: N/A
ID: {6E665FB6-5EAC-43BC-B308-DE83FADDA280}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000009
Build lab: 6001.longhorn_rtm.080118-1840
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 102
2007 Microsoft Office system - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-920-80070057Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6E665FB6-5EAC-43BC-B308-DE83FADDA280}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89583-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-1924550830-1380185869-1734337018</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A305</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20080319000000.000000+000</Date></BIOS><HWID>42313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
The Windows product key shown above is not the same as the one shown on the sticker on the bottom of my Toshiba laptop computer. How can the registered product key be corrected?
Thanks.
Thomas Traub
Thursday, May 22, 2008 8:33 PM
Answers
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Hello Thomas,
That is a good question. Computers, that are built by large manufactures, that come with Vista Pre-Installed, come with two (2) Product Keys:
1) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)
2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be manually activated, but you must Activate by Phone.
You can see from your Diagnostic Report that your Vista currently has the OEM SLP Key (seen in your Diag report on line "Windows License Type: OEM SLP")
~If your Vista is experiencing any Activation or Validation issues, please describe the issue and I will attempt to correct the problem (which may include changing the Product Key to the COA SLP key).
~If your Vista is not experiencing any Activation or Validation issues, then changing your Vista Product Key would be unnecessary.
Thank you again for your question,
Darin Smith
WGA Forum Manager
Thursday, May 22, 2008 9:00 PM
All replies
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Hello Thomas,
That is a good question. Computers, that are built by large manufactures, that come with Vista Pre-Installed, come with two (2) Product Keys:
1) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)
2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be manually activated, but you must Activate by Phone.
You can see from your Diagnostic Report that your Vista currently has the OEM SLP Key (seen in your Diag report on line "Windows License Type: OEM SLP")
~If your Vista is experiencing any Activation or Validation issues, please describe the issue and I will attempt to correct the problem (which may include changing the Product Key to the COA SLP key).
~If your Vista is not experiencing any Activation or Validation issues, then changing your Vista Product Key would be unnecessary.
Thank you again for your question,
Darin Smith
WGA Forum Manager
Thursday, May 22, 2008 9:00 PM -
Vista that comes preinstalled on a computer, built by a large computer manufacturer,
comes with two (2) product keys:
1) OEM SLP: This key comes inside Vista when it comes from the Factory.
This key is geared to work with the special instructions found only on that
Manufacturer's motherboards. So when Vista was installed using the OEM
SLP key (at the factory) Vista looks at the motherboard and sees the special
instructions and activates itself. (That’s why you did need to activate your
computer after you brought it home). Since this key is for self activation,
it cannot be used to activate (thru Microsoft) either over the internet or by phone.
2) COA SLP: This is the Product key that you see on the sticker on the side
of your computer. It is different than the OEM SLP key. It's a valid product key,
but should only be used in limited situations. The key must be activated
(thru Microsoft), but can only be Activated by Phone.3) Your product key shown in your MGA report is the factory product key
and is genuine. No need to try to chnage it.
Thursday, May 22, 2008 9:02 PMModerator -
When I first turned on Outlook this morning, it came up, but then I got a message asking me to enter my product key. I entered the one on the sticker on the bottom of my computer. I got a message back saying the my product key was invalid.
Your message said that I must "activate by phone". I was never instructed to do that.
Perhaps the following is what caused the problem:
I tried to register my computer on-line, however, I had not yet activated Outlook. During the registration process I was asked to verify my email address. Since I hadn't activated Outlook, I used my old Toshiba laptop to view the message that was sent to me in order to verify my email address. Perhaps when I did that the response I made also sent the product code for my old computer without me knowing about it.
This is the product code for the new computer:
Friday, May 23, 2008 2:14 PM -
Another possibly related problem. When I get a screen that will enable me to be alerted by email whenever I receive a response to a message, the box to check is greyed out.Friday, May 23, 2008 2:22 PM
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OK, but shouldn't it be the same as the produce key shown on the sticker on the bottom of the computer?Friday, May 23, 2008 2:25 PM
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Thomas Traub wrote: When I first turned on Outlook this morning, it came up, but then I got a message asking me to enter my product key. I entered the one on the sticker on the bottom of my computer. I got a message back saying the my product key was invalid.
Your message said that I must "activate by phone". I was never instructed to do that.
Perhaps the following is what caused the problem:
I tried to register my computer on-line, however, I had not yet activated Outlook. During the registration process I was asked to verify my email address. Since I hadn't activated Outlook, I used my old Toshiba laptop to view the message that was sent to me in order to verify my email address. Perhaps when I did that the response I made also sent the product code for my old computer without me knowing about it.
This is the product code for the new computer:
Computer manufacturers often install a trial version of Microsoft Office. If you are getting a prompt to type in a Product Key when opening a Microsoft Office program, it is likely the trial period is over and you'll need to purchase a license (product key) for Microsoft Office.
The product key affixed to your computer is for Windows Vista (the operating system) and not for Microsoft Office. Please review the following:
How to determine whether you have a trial edition of a 2007 Office suite or program installed:http://support.microsoft.com/kb/927920/en-us
How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version:
http://support.microsoft.com/kb/927756/en-us
How to buy the 2007 Microsoft Office suites:
http://office.microsoft.com/en-us/suites/FX101678741033.aspx?ofcresset=1
Friday, May 23, 2008 4:58 PMModerator -
Is Outlook now part of Microsoft Office? I never considered it to be so when using XP. I wasn't trying to use Microsoft Office (Word, Excel, Powerpoint, etc.). Sorry if my questions don't make sense.
Besides this problem I am also trying to get my existing wireless router to work with the new computer without success). In other words, I'm going nuts with Vista and compatibility problems. I appreciate your help in trying to get my new computer with Vista working right.
Friday, May 23, 2008 6:08 PM -
Outlook Express was a free entry level email product that, I think, came with XP. Outlook is a full
featured email program that comes in most versions of Office.
I believe the free entry level email that comes in some versions of Vista is called Windows Mail (I am unsure if Windows Mail comes in all versions of Vista).
More information on Windows Mail can be found at http://www.microsoft.com/windows/products/windowsvista/features/details/mail.mspx
http://windowshelp.microsoft.com/Windows/en-US/Help/47342020-309f-4542-aa1d-7f98e1cf06591033.mspx
and
http://windowshelp.microsoft.com/Windows/en-US/Help/bb076a7c-7e78-45b4-a414-03c7270ae0861033.mspx
Thank you,
Darin Smith
WGA Forum Manager
Friday, May 23, 2008 8:53 PM -
I still don't understand why the product key shown in the diagnostic report is not the same as the one shown on the sticker on the underside of my computer? Shouldn't they be the same?
Saturday, May 24, 2008 5:07 PM -
i have same problem like you...will u give the activation pruduct key???i've key in that product but still cannot available...or u can tell me with any url which can help/ solve my troubles....thankz....;Thursday, July 24, 2008 4:55 AM