Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Incorrect Product Key RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89583-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {6E665FB6-5EAC-43BC-B308-DE83FADDA280}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6E665FB6-5EAC-43BC-B308-DE83FADDA280}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89583-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-1924550830-1380185869-1734337018</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A305</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20080319000000.000000+000</Date></BIOS><HWID>42313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    The Windows product key shown above is not the same as the one shown on the sticker on the bottom of my Toshiba laptop computer.  How can the registered product key be corrected?

     

    Thanks.

     

    Thomas Traub

    Thursday, May 22, 2008 8:33 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello Thomas,

     

      That is a good question. Computers, that are built by large manufactures, that come with Vista Pre-Installed, come with two (2) Product Keys:

     

    1) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be manually activated, but you must Activate by Phone.

     

      You can see from your Diagnostic Report that your Vista currently has the OEM SLP Key (seen in your Diag report on line "Windows License Type: OEM SLP")

     

    ~If your Vista is experiencing any Activation or Validation issues, please describe the issue and I will attempt to correct the problem (which may include changing the Product Key to the COA SLP key).

    ~If your Vista is not experiencing any Activation or Validation issues, then changing your Vista Product Key would be unnecessary.

     

    Thank you again for your question,

    Darin Smith

    WGA Forum Manager

    Thursday, May 22, 2008 9:00 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello Thomas,

     

      That is a good question. Computers, that are built by large manufactures, that come with Vista Pre-Installed, come with two (2) Product Keys:

     

    1) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be manually activated, but you must Activate by Phone.

     

      You can see from your Diagnostic Report that your Vista currently has the OEM SLP Key (seen in your Diag report on line "Windows License Type: OEM SLP")

     

    ~If your Vista is experiencing any Activation or Validation issues, please describe the issue and I will attempt to correct the problem (which may include changing the Product Key to the COA SLP key).

    ~If your Vista is not experiencing any Activation or Validation issues, then changing your Vista Product Key would be unnecessary.

     

    Thank you again for your question,

    Darin Smith

    WGA Forum Manager

    Thursday, May 22, 2008 9:00 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Vista that comes preinstalled on a computer, built by a large computer manufacturer,
    comes with two (2) product keys:

    1) OEM SLP: This key comes inside Vista when it comes from the Factory.
    This key is geared to work with the special instructions found only on that
    Manufacturer's motherboards. So when Vista was installed using the OEM
    SLP key (at the factory) Vista looks at the motherboard and sees the special
    instructions and activates itself. (That’s why you did need to activate your
    computer after you brought it home). Since this key is for self activation,
    it cannot be used to activate (thru Microsoft) either over the internet or by phone.

    2) COA SLP: This is the Product key that you see on the sticker on the side
    of your computer. It is different than the OEM SLP key. It's a valid product key,
    but should only be used in limited situations. The key must be activated
    (thru Microsoft), but can only be Activated by Phone.

    3) Your product key shown in your MGA report is the factory product key

    and is genuine.  No need to try to chnage it.

    Thursday, May 22, 2008 9:02 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    When I first turned on Outlook this morning, it came up, but then I got a message asking me to enter my product key.  I entered the one on the sticker on the bottom of my computer. I got a message back saying the my product key was invalid.

     

    Your message said that I must "activate by phone".  I was never instructed to do that.

     

    Perhaps the following is what caused the  problem:

     

    I tried to register my computer on-line, however, I had not yet activated Outlook.  During the registration process I was asked to verify my email address.  Since I hadn't activated Outlook, I used my old Toshiba laptop to view the message that was sent to me in order to verify my email address.  Perhaps when I did that the response I made also sent the product code for my old computer without me knowing about it.

     

    This is the product code for the new computer: 

     

     

    Friday, May 23, 2008 2:14 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Another possibly related problem.  When I get a screen that will enable me to be alerted by email whenever I receive a response to a message, the box to check is greyed out.

     

    Friday, May 23, 2008 2:22 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    OK, but shouldn't it be the same as the produce key shown on the sticker on the bottom of the computer?

     

    Friday, May 23, 2008 2:25 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
     Thomas Traub wrote:

    When I first turned on Outlook this morning, it came up, but then I got a message asking me to enter my product key.  I entered the one on the sticker on the bottom of my computer. I got a message back saying the my product key was invalid.

     

    Your message said that I must "activate by phone".  I was never instructed to do that.

     

    Perhaps the following is what caused the  problem:

     

    I tried to register my computer on-line, however, I had not yet activated Outlook.  During the registration process I was asked to verify my email address.  Since I hadn't activated Outlook, I used my old Toshiba laptop to view the message that was sent to me in order to verify my email address.  Perhaps when I did that the response I made also sent the product code for my old computer without me knowing about it.

     

    This is the product code for the new computer: 

     

     

     

    Computer manufacturers often install a trial version of Microsoft Office.  If you are getting a prompt to type in a Product Key when opening a Microsoft Office program, it is likely the trial period is over and you'll need to purchase a license (product key) for Microsoft Office.

     

    The product key affixed to your computer is for Windows Vista (the operating system) and not for Microsoft Office.  Please review the following:


    How to determine whether you have a trial edition of a 2007 Office suite or program installed:

    http://support.microsoft.com/kb/927920/en-us

     

    How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version:

    http://support.microsoft.com/kb/927756/en-us

     

    How to buy the 2007 Microsoft Office suites:

    http://office.microsoft.com/en-us/suites/FX101678741033.aspx?ofcresset=1

     

    Friday, May 23, 2008 4:58 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

     

    Is Outlook now part of Microsoft Office?  I never considered it to be so when using XP.   I wasn't trying to use Microsoft Office (Word, Excel, Powerpoint, etc.).  Sorry if my questions don't make sense. 

     

    Besides this problem I am also trying to get my existing wireless router to work with the new computer without success).  In other words, I'm going nuts with Vista and compatibility problems.  I appreciate your help in trying to get my new computer with Vista working right.

    Friday, May 23, 2008 6:08 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Outlook Express was a free entry level email product that, I think, came with XP. Outlook is a full

    featured email program that comes in most versions of Office. 

     

    I believe the free entry level email that comes in some versions of Vista is called Windows Mail (I am unsure if Windows Mail comes in all versions of Vista).

     

     More information on Windows Mail can be found at http://www.microsoft.com/windows/products/windowsvista/features/details/mail.mspx

    http://windowshelp.microsoft.com/Windows/en-US/Help/47342020-309f-4542-aa1d-7f98e1cf06591033.mspx

    and

    http://windowshelp.microsoft.com/Windows/en-US/Help/bb076a7c-7e78-45b4-a414-03c7270ae0861033.mspx

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Friday, May 23, 2008 8:53 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    I still don't understand why the product key shown in the diagnostic report is not the same as the one shown on the sticker on the underside of my computer?   Shouldn't they be the same?

    Saturday, May 24, 2008 5:07 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    i have same problem like you...will u give the activation pruduct key???i've key in that product but still cannot available...or u can tell me with any url which can help/ solve my troubles....thankz....;
    Thursday, July 24, 2008 4:55 AM