This forum is not monitored by Microsoft support engineers since the purpose is to support one tool the Microosft Fix it Center application.
For this particular issue, I would suggest that you post your question to the Live Forum located here:
http://windowslivehelp.com/
Someone in one fo the email forums should be able to help.
Sincerely,
Dean Fulcer
Sr. Program Manager
Product Quality and Online
This email is provided "AS IS" with no warranties, and confers no rights.