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Windows vista build 6000-This copy of windows is not genuine RRS feed

  • Question

  • If I try to logon normally to a user account I get the message that my copy of Windows is not genuine (It is, it came preinstalled on my Dell desktop). I get no access to the Start Button or Internet (or anything actually).

    If I use Windows with Safe Mode and Networking, I get a message that I need to restart the computer in normal mode to activate windows. There is no access to the Start Button, but I can get to the Internet by opening the command prompt and running iexplore.exe.

    Problems first started with the computer when I was unable to logon with a message that msimg32.dll was corrupted or not designed to run with windows. I tried the options to Automatically Repair the System (It said that there were no errors). I tried to restore to a previous save point. This said it failed and when I tried again told me that there were no Restore Points. I then used a command line to rename msimg32.dll to msimg32.bak and then copied the dll from the e: (Recovery) drive to the c: Drive which I thought was a good idea - now I'm not so sure. I've run the Diagnostic Report...

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {E2A252EF-98FF-4ECC-8488-D90AF3DC59D9}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E2A252EF-98FF-4ECC-8488-D90AF3DC59D9}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-485569634-1033472638-4083396733</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Dell XPS420                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="5"/><Date>20080102000000.000000+000</Date></BIOS><HWID>33303507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B9K    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>7B10EF7E17B1F73</Val><Hash>sw6T/QqbeqRTMHYxrLUBb1Bdr2M=</Hash><Pid>89446-953-4161286-65348</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: LAAAAAEAAAABAAEAAgAAAAAAAgABAAEAJJTGrpA3TPUU1iw28vQUJ6xWzDE=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    B9K   
      FACP   DELL    B9K   
      HPET   DELL    B9K   
      BOOT   DELL    B9K   
      MCFG   DELL    B9K   
      SSDT   DELL  st_ex
      DUMY   DELL    B9K   
      SLIC   DELL    B9K   

    Can you help me please?

    Friday, October 2, 2009 4:58 PM

Answers

  • Hello JonnyGlum,

      The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)   If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive. The only resolution we can suggest is reinstall Vista.

     

    C)   If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com

    Thank you,
    Darin MS

    Friday, October 2, 2009 10:20 PM

All replies

  • Hello JonnyGlum,

      The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)   If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive. The only resolution we can suggest is reinstall Vista.

     

    C)   If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com

    Thank you,
    Darin MS

    Friday, October 2, 2009 10:20 PM
  • Thanks for the reply.

    Unfortunately I can't now start my computer successfully in ANY mode.

    If I run startup repair I get the message that Startup Repair couldn't solve the issue. The error details are as follows

    Problem Event Name: StartupRepairV2
    Problem Signature 01: ExternalMedia
    Problem Signature 02: 6.0.6000.163866.0.6000.16386
    Problem Signature 03: 6
    Problem Signature 04: 458759
    Problem Signature 05: CorruptVolume
    Problem Signature 06: No Root Cause
    Problem Signature 07: 0
    Problem Signature 08: 2
    Problem Signature 09: WrpRepair
    Problem Signature 10: 0
    OS Version: 6.0.6001.2.1.0.256.1
    Locale ID: 1031

    Does this need to go onto another thread?

    Jon

     

    Monday, October 5, 2009 7:40 AM
  • Sorry there was a slight error in the details as I had to write them done - the correct error details are

    Problem Event Name: StartupRepairV2
    Problem Signature 01: ExternalMedia
    Problem Signature 02: 6.0.6000.163866.0.6000.16386
    Problem Signature 03: 6
    Problem Signature 04: 458759
    Problem Signature 05: CorruptVolume
    Problem Signature 06: No Root Cause
    Problem Signature 07: 0
    Problem Signature 08: 2
    Problem Signature 09: WrpRepair
    Problem Signature 10: 0
    OS Version: 6.0.6000.2.0.0.256.1
    Locale ID: 1033

    Monday, October 5, 2009 7:42 AM
  • Hi JonnyGlum,

      I can't be sure, but this looks alittle like my mothers computer when her Hard Drive progressivly started to die.


    Since I can't be sure if this is a bad Hard Drive or some other issue, I would need to refer you to Vista support at http://support.microsoft.com

    Sorry I couldn't be more help,
    Darin MS

    Tuesday, October 6, 2009 5:35 PM
  • Hi,  how do i open the cmd using firefox? cause like when i click the option that opens the browser, it automaticly open a mozilla firefox for me. What should i do? im having the same problem as the guy up there, i can't do anything.
    Friday, October 9, 2009 8:27 PM