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Update fails then my genuine copy says it's not genuine! RRS feed

  • Question

  • I have a genuine copy of Windows XP.  It has passed the validations many times during previous Windows updates.  However, there is currently an update 
    on my PC at the moment and each time I run it, it locks up half way through and I have to re-boot my PC.
    
    When my PC re-boots it then says that my PC is running a non-genuine copy of windows and locks up again.
    
    The only thing I can do is to re-boot into safe mode with command prompt and run system restore.
    
    As soon as I am back into Windows after the restore I am prompted with the same 'updates are now ready to install' prompt.
    
    My machine has not got a virus and I AM running a genuine copy of Windows.
    
    I think the problem is the update that locks up half way through the install every time.
    
    Can anyone help please?
    
    Saturday, June 10, 2006 8:10 PM

Answers

All replies

  • Locate the file: C:\ Documents and Settings\All Users\Application Data\Windows Genuine Advantage\data\data.dat and delete it. Reboot, send your browser to http://www.microsoft.com/genuine/  and click "Validate Windows".

    If that doesn't work please try the following:

    Open internet explorer, click "tools" then "manage add-ons" then find the Windows Genuine Advantage ActiveX control and put it as "ENABLE". If the setting is only allowed to be changed by administrators, then you must go to your C:\windows\system32 and DELETE the LegitCheckControl.dll file. Then go to http://www.microsoft.com/genuine/downloads/Validate.aspx?displaylang=en  and revalidate. That will reload the DLL file correctly. Reboot your computer after this.

    Or try the direct 905474 download, then install: http://www.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/windowsxp-kb905474-enu-x86_4bafa8793e8cdcaf4ba4ffc494df32d496154544.exe  

    Saturday, June 10, 2006 10:19 PM
    Moderator
  • I have tried everything here.  When I validate online it says validated ok, however the yellow taskbar icon is still there telling me I have updates to install.

    It remains even if I reboot.

    If I try to run the install file it locks up about 60% complete.  The when i next reboot the circle completes and I am again told my windows version is not genuine.

    Here is my report:

    WGA Diagnostic Data (1.5.0530.2):

    --------------------

    Genuine Validation Status: Genuine

    Windows Product Key: *****-*****-7JKTK-B872H-H7QC3

    Windows Product Key Hash: BiaCyrNDaCx3SWEmM6X9vTDYdbQ=

    Windows Product ID: 76487-OEM-2259566-34773

    Windows Product ID Type: 3

    Windows License Type: COA/Sysem Builder

    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    Download Center code: SSP4SMB

    ID: 604f93db-50

     

    Monday, June 12, 2006 6:34 PM
  • I just had the same issue and nothing seemed to fix it.  I then went to http://www.microsoft.com/genuine/diag and it tested all possible issues.  The problem? My clock was set incorrectly.  Once I change it to the correct date and time, bingo, it worked!!  

    Go figure...

    Monday, April 23, 2012 12:35 AM
  • "Sven LL Rafferty" wrote in message news:31a438bd-1594-4b4d-a8eb-e794d75ab652...

    I just had the same issue and nothing seemed to fix it.  I then went to http://www.microsoft.com/genuine/diag and it tested all possible issues.  The problem? My clock was set incorrectly.  Once I change it to the correct date and time, bingo, it worked!! 

    Go figure...

    Just for info - this happens because of the limited 'life' of data transported over secure connections - if the time difference between the two ends of a conversion (in UTC terms) is greater than that allowed in the requirements of the servers involved, then the connection fails.
    This prevents the exchange of data required for either activation or validation taking place, and they fail.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, April 23, 2012 7:55 AM
    Moderator