Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Qwest, Live ID and One Care RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

     

    I recently switched my internet provider from Qwest to Comcast.  When I did this I started getting a message from OneCare that my subscription needs to be renewed.

     

    I purchased OneCare from a retail store approximately 2 months ago so the subscription should be good for at least 10 more months.

     

    I believe that my email account, sonoserv@msn.com, is somehow directly tied to Qwest.  I need to be able to keep this email account, also my Live ID account, and continue to use it for OneCare and other Live products.

     

    Can you help me?

    Thursday, September 4, 2008 10:28 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    If you canceled your Qwest service and your @msn account was tied to the Qwest service, they have canceled your accounts with the LiveID - despite the fact that you paid for OneCare and were not using the partner deal.

    I doubt that Qwest can help and I'm hopeful that you can get help from OneCare support. Note that your @msn email is fine as it has reverted to a free Hotmail account from a "paid" premium account. The LiveID remians yours and is not affected. However, your OneCare subscription was likely terminated by Qwest.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Unofficial path - send me an email at sboots@mvps.org with a subject line including "OneCare" (to get past my spam filtering) and in the message body, tell me what country you are in, your forum nickname, and paste this link: http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=3836755&SiteID=2.

    I am not online 24x7, so you may be waiting for a reply, but I'll do my best to hook you up with support.

     

    -steve

    Friday, September 5, 2008 1:21 PM
    Moderator