windows live one care error ' the product key entered is already in use' RRS feed

  • Question

  • i purchased windows live one care 2 years ago and it installed fine, my license expired so i bought another one at a retail store but when i try to load it against the same windows live id i get the 'product key entered is already in use' error. in the FAQ it says to create a new windows live id if your product has expired, so i created a new windows live id and went through the registration process again and i got the same error.   I triple checked the product key that i put in so i did type the right number in.  I called the retail store and they said it was a micro soft issue.  Please help.
    Monday, March 30, 2009 3:05 AM