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windows live one care error ' the product key entered is already in use'

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i purchased windows live one care 2 years ago and it installed fine, my license expired so i bought another one at a retail store but when i try to load it against the same windows live id i get the 'product key entered is already in use' error. in the FAQ it says to create a new windows live id if your product has expired, so i created a new windows live id and went through the registration process again and i got the same error. I triple checked the product key that i put in so i did type the right number in. I called the retail store and they said it was a micro soft issue. Please help.

Monday, March 30, 2009 3:05 AM

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If the key was used already or if you somehow got a retail copy with a duplicate key, that key can't be used again. The retail store should allow you to exchange it for another copy. I am sure that you are entering the key correctly as you would receive a different error if you entered an invalid key.
You can contact support to confirm that the key is already in use.
How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
-steve
Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
- Marked as answer by Stephen BootsMVP, Moderator Monday, March 30, 2009 3:08 PM
Monday, March 30, 2009 3:08 PM

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