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Microsoft Office Professional 2007 / Microsoft Office Enterprise 2007 - Genuine or not?? RRS feed

  • Question

  • I have recently been getting messages to say that my copy of Microsoft Office 2007 is not a genuine copy and attempts to validate my copy have failed. I have checked that the copy is activated.

    My copy was purchased already loaded by Dell, however I have had to re-format the this computer a couple of times and re-load the software.  Is this why it won't validate?

    What do I need to do to fix this problem.
    Saturday, March 7, 2009 10:15 PM

Answers

  •  Blackcatswhiskers,


        Thank you for visiting the Windows Genuine Advantage (WGA) program forum. I understand the inconvenience you are currently experiencing. We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them. 

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1


       You mentioned having to reformat your computer.  Did you or a local computer shop perform the reformatting of your system?
     Also did you purchase this computer directly from the manufacturer or through other means such as second hand, online or an online auction? There are situations which can cause Windows XP to become non-genuine. Let me give one example.  Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked.


    As a rule, VL editions should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.  Technically challenged if this is a corporate system please ask your systems administrator to logon to the eOpen site (
    https://eopen.microsoft.com/EN/default.asp) and confirm what your company’s assigned VLK. If this computer is not a corporate system please uninstall Microsoft Office Professional Plus 2007. Next please restart your computer and try to Validate once again.


        You have a couple options available. First you should have been given the option to "Get Genuine" when you failed OGA validation. Here you may purchase an OGA Kit from Microsoft and become genuine. Next you can take the software back where you made the original purchase and either request a genuine copy of Office or return your monies. Next I would recommend for you to file a piracy report by following the directions @
    http://www.microsoft.com/piracy. Please locate "Reporting Piracy" in the upper left corner.


    Thank you,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, March 10, 2009 8:21 PM
    Tuesday, March 10, 2009 8:21 PM
  •  Hey Rachel,

    Yes most definetly ensure all data has been throughly backed up as Dan indicated because reformatting your hard drive will erase all data. This will give you time to scrub all of your data and organize what you want to keep in various folders. A back-up solution I prefer is having an external hard drive as well as backing up via CD or DVD media. Please contact Dell Technical Support to asist with your request and/or questions. Since telephone numbers and websites are not maintained by Microsoft we cannot make any warranty as to their validity. 


    Welcome To Dell Support http://support.dell.com/support/index.aspx?c=us&l=en&s=gen

    Telephone Number

    (800) 624-9896

    Restoring Your Computer´s Software to the Factory Settings

    http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&l=en&s=gen&docid=3E48AE3870775D64E040A68F5B2877D4&journalid=42D67CDF2508563DE040A68F5A28695C&Query=&SystemID=&ServiceTag=&contenttype=&os=&component=&lang=&doclang=&toggle=&dl=


    Take care,

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, March 12, 2009 12:10 AM
    Thursday, March 12, 2009 12:10 AM

All replies

  • Hello Blackcat,

    Please run the mgadiag utility as described here:  http://social.microsoft.com/Forums/en-US/genuineoffice/thread/8d640c5d-bb4b-4fcf-88d5-42355ed957ae
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, March 9, 2009 8:46 PM
  • Thanks, I ran the mgadiag utility over the weekend - my software is still not validating.

    The details off the back of my disk cover (which are the same as on my computer) are:

    "DELL Microsoft Office Pro 2007 (for Asia)(OEM)

    0DM210

    Product Key -

    Bar code - 00133-727-412-200

    Other code at right angles to rest of label - X12-88307"

    What else - the message I get is telling me that I have fewer and fewer days before my software is labeled "Non-Genuine"
    • Edited by Carey FrischMVP Tuesday, March 10, 2009 7:02 PM Removed exposed PK.
    Tuesday, March 10, 2009 2:05 AM
  • Morning Blackcatswhiskers,


    Can you please re-run the MGA Diagnostic Tool and provide us with the unedited full results back here in the forums. 


    Thank ya


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Tuesday, March 10, 2009 5:18 PM
  • Here is the MGA diag report for Windows

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-G22FM-4KH2Q-DD7KW
    Windows Product Key Hash: Ep2KPtIkWLoY5x7fzRdmQZw3wDU=
    Windows Product ID: 55274-640-0814035-23143
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {416F725F-E318-4688-ABDA-EA68A7EFBE90}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.9
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: 108
    Version: 1.7.105.35
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{416F725F-E318-4688-ABDA-EA68A7EFBE90}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DD7KW</PKey><PID>55274-640-0814035-23143</PID><PIDType>1</PIDType><SID>S-1-5-21-2000478354-1897051121-725345543</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 1500                     </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="4"/><Date>20070802000000.000000+000</Date></BIOS><HWID>3FBC35AF0184607A</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>224ED7C8BEA4586</Val><Hash>VUQCbh3twy6B7Lj9PgbrYx3JDh0=</Hash><Pid>89388-707-7048646-65492</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>  

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 175A9:Dell Inc|175A9:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Tuesday, March 10, 2009 7:22 PM
  •  Blackcatswhiskers,


        Thank you for visiting the Windows Genuine Advantage (WGA) program forum. I understand the inconvenience you are currently experiencing. We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them. 

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1


       You mentioned having to reformat your computer.  Did you or a local computer shop perform the reformatting of your system?
     Also did you purchase this computer directly from the manufacturer or through other means such as second hand, online or an online auction? There are situations which can cause Windows XP to become non-genuine. Let me give one example.  Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked.


    As a rule, VL editions should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.  Technically challenged if this is a corporate system please ask your systems administrator to logon to the eOpen site (
    https://eopen.microsoft.com/EN/default.asp) and confirm what your company’s assigned VLK. If this computer is not a corporate system please uninstall Microsoft Office Professional Plus 2007. Next please restart your computer and try to Validate once again.


        You have a couple options available. First you should have been given the option to "Get Genuine" when you failed OGA validation. Here you may purchase an OGA Kit from Microsoft and become genuine. Next you can take the software back where you made the original purchase and either request a genuine copy of Office or return your monies. Next I would recommend for you to file a piracy report by following the directions @
    http://www.microsoft.com/piracy. Please locate "Reporting Piracy" in the upper left corner.


    Thank you,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, March 10, 2009 8:21 PM
    Tuesday, March 10, 2009 8:21 PM
  • Thanks for your help

    Are you saying that after re-formatting my computer, the software technician may have installed their own Office software rather than using my original disks?

    Is the solution then, to uninstall Office and then re-install using my disks?

    I am not overly confident playing around with my computer, so I just want to make sure that I'm doing the right thing!


    Wednesday, March 11, 2009 1:12 AM
  • Blackcat,

    Right now you have Volume Licensing copy of Office 2007 Enterprise installed, and this installation was done with an invalid Volume Licensing Product Key.

    You also have a Volume Licensing copy of XP pro installed on your Dell Vostro computer, which would be appropriate if the computer is being used in a manner related to a business, government, or school entity.

    Taking these two things together, the most likely scenario is that your company's IT department may have inadvertently deployed Office to its computers with the wrong Product Key.  In such case, they can confirm this by checking with their Microsoft software representative.

    OTOH, if you are simply an individual consumer and the computer has no relationship with any larger business, school, or government entity, and if someone assisted you in reinstalling XP and Office on the computer, then the wrong CDs and Product Keys were probably used.  In this case, backing up your data and then reinstalling with the Dell-supplied Recovery Solution and the Dell-supplied Office 2007 hologrammed installation CDs will get things straight and genuine.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, March 11, 2009 2:23 AM
  • Blackcatwhiskers,

    Yes. This was why I asked whom reformatted the computer you or a local business? So if you did take the computer in for reformatting did you take in your original software? The next concern I would have is if you did take it in did you receive back your original software.


    Thank you,

    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Wednesday, March 11, 2009 9:44 PM
  • Hi Stephen

    Yes I do have my original software disks (with holograms on them!). Not sure what the Techie used to re-install Office on my computer - thought I had provided the original disks.

    Dan at IT above said that I need to back up my data and then re-install with my "Dell-Supplied Recovery Solution" and "Dell-Supplied Office 2007", now the Office 2007 is no problem, but I don't know which disk is the "Recovery Solution".  I have Drivers and Utilities, Windows service Pack 2, Dell Media Direct, Travel Mouse utilities, Webcam utilities - but nothing labeled Recovery Solution

    Rachel
    Wednesday, March 11, 2009 10:59 PM
  •  Hey Rachel,

    Yes most definetly ensure all data has been throughly backed up as Dan indicated because reformatting your hard drive will erase all data. This will give you time to scrub all of your data and organize what you want to keep in various folders. A back-up solution I prefer is having an external hard drive as well as backing up via CD or DVD media. Please contact Dell Technical Support to asist with your request and/or questions. Since telephone numbers and websites are not maintained by Microsoft we cannot make any warranty as to their validity. 


    Welcome To Dell Support http://support.dell.com/support/index.aspx?c=us&l=en&s=gen

    Telephone Number

    (800) 624-9896

    Restoring Your Computer´s Software to the Factory Settings

    http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&l=en&s=gen&docid=3E48AE3870775D64E040A68F5B2877D4&journalid=42D67CDF2508563DE040A68F5A28695C&Query=&SystemID=&ServiceTag=&contenttype=&os=&component=&lang=&doclang=&toggle=&dl=


    Take care,

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, March 12, 2009 12:10 AM
    Thursday, March 12, 2009 12:10 AM
  • Hi Stephen

    Do I have to re-format??????

    Can't I just uninstall the current Office 2007 and re-install using the correct disks?

    Windows XP is validated and not giving any error messages

    re backing up - I already use an external hard drive for all my data, and back up at least weekly to another external hard drive. Only data not on the external drives are my emails - which I don't want to lose, but haven't figured out an easy way to back up quickly and effectively

    Rachel
    Thursday, March 12, 2009 12:18 AM
  • Blackcat,

    My personal advice would be to backup your data and do a clean installation of XP and Office using the Dell supplied CDs.  You know for sure that the Dell supplied Cds will install genuine, virus and malware-free installations of Office and Windows.

    At the moment the Volume Licensing editon of XP that the shop put on is showing as Genuine, but that could change at any moment once the real owner of the Product Key realizes that their key has been compromised.  You would know that finally happened when your XP comes up as Nongenuine.  Shops that are uneducated about how to preserve the legal software licenses that their customers have on their computers always leave me feeling skeevy about the quality of the rest of the work they did.

    Dell typically supplies genuine Microsoft hologrammed CDs for Office, and typically supplies a Dell OS Reinstallation CD for the Operating System.  That would be the one that says Windows SP2.  For XP Home it is usually a maroon-brownish color CD, and for Pro it's sort of a pea-green.

    If you are using Outlook Express, here's how to backup your data:  http://support.microsoft.com/default.aspx/kb/270670  At the bottom of this article is a link to another article that tells you how to backup the Blocked Senders List and other mail rules.

    If you are using Outlook in Office, here's how to backup: http://support.microsoft.com/kb/287070  Note the last few paragraphs that tell you how to backup some special settings files, too.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, March 12, 2009 3:11 AM
  • Thanks, Stephen

    From a not very happy black cat!!
    Thursday, March 12, 2009 3:18 AM