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Windows 7 activation failure RRS feed

  • Question

  • Hi, I'm having trouble activating a copy of windows 7 I get the error:

    "Windows validation was interrupted.
    The validation service is not available at this time. Please try validation again later."

    when I try to do it online.  I tried over the phone as well and it still didn't accept the numbers I was given to type in.  The diagnostics report is included below. Thank you for your assistance.

    Edited to add: the key is a freshly generated MSDN license key from my corporate MSDN subscription, so there is no way it could be a black listed key, I have also tried it with the new key that was generated this morning just to be sure and still have the same problem.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-K7QYD-7V2DC-RFWFD
    Windows Product Key Hash: d0L1ReqUaf5xAgkHhkt0juLAz0g=
    Windows Product ID: 00371-222-6568647-86404
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {F2476FBA-3997-4F37-B9C9-72278FDE6E0A}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F2476FBA-3997-4F37-B9C9-72278FDE6E0A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RFWFD</PKey><PID>00371-222-6568647-86404</PID><PIDType>5</PIDType><SID>S-1-5-21-3457979482-297122532-3430332388</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Extensa 5620                   </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.35          </Version><SMBIOSVersion major="2" minor="4"/><Date>20080703000000.000000+000</Date></BIOS><HWID>54643D07018400FA</HWID><UserLCID>1C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>8A205AD33BB86C2</Val><Hash>TvJ0G2SkcT6rPuT9Wohw78Tk7G0=</Hash><Pid>89409-865-9628647-65560</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 770bc271-8dc1-467d-b574-73cbacbeccd1
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00172-222-656864-00-7177-7601.0000-1182014
    Installation ID: 019336611196355201905616723894685032803143658036173260
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RFWFD
    License Status: Unlicensed
    Remaining Windows rearm count: 4
    Trusted time: 2014/04/28 10:51:36 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A8
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:28:2014 10:28
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAIAAAABAAAAAgABAAEAJJQ+8/imqmpGg/yQpHp4RuKCUp1AmUSS9OcqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC PTLTD APIC  
      FACP INTEL CRESTLNE
      HPET INTEL CRESTLNE
      BOOT PTLTD $SBFTBL$
      MCFG INTEL CRESTLNE
      TCPA Intel CRESTLN
      TMOR PTLTD        
      SLIC ACRSYS ACRPRDCT
      ASF! OEMID OEMTBL  
      SSDT SataRe SataPri
      SSDT SataRe SataPri
      SSDT SataRe SataPri
      SSDT SataRe SataPri
      SSDT SataRe SataPri
      SSDT SataRe SataPri


    Monday, April 28, 2014 9:04 AM

Answers

  • After checking the time and date on the system....

    Please first try recreating Licensing Store.

    Recreate the Licensing Store

    Go to Start > All Programs > Accessories

    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt

    Run the following commands in the Command Prompt window, using the Enter key at the end of each

    net stop sppsvc

    (wait until the service has stopped before entering the following lines)

    CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    REN tokens.dat tokens.bar

    net start sppsvc

    slui.exe

    After a couple of seconds the Windows Activation dialog will appear.

    You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.

    If you are asked for your Key, use the one on the COA sticker on the machine's case

    Reboot and Post back with a new MGADiag report.

    (Note: the Line 'CD %win......\SoftwareProtectionPlatform' is all on one line - it may be broken in the Forum listing)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by HowardWright Wednesday, April 30, 2014 5:00 PM
    Wednesday, April 30, 2014 4:01 PM
    Moderator

All replies

  • The -222- portion of your Product Key indicates that it is a Not-For-Resale MSDN version.  

    In order to get an MSDN subscription, you need to sign agreements with Microsoft.  Then they allow you access to keys that are to be used ONLY for the purpose for which they were intended.  When those keys are leaked and "activated" enough times, Microsoft will ban them from further use.  That might take over a year before a particular one is banned.  But the effect is the same - the counterfeit installation is then flagged as non-genuine.

    For more information see the following thread:

    http://social.microsoft.com/Forums/en-US/a2444f34-0aff-4f29-a8ac-67e28b0c0285/blocked-product-keys?forum=genuinewindows7

    If you are not an MSDN subscriber, you will need to purchase a genuine copy of Windows 7, reformat and reinstall.  Be sure to backup your data first.  If this is the case, contact the seller and demand an immediate refund.  Do NOT accept an offer of an alternate key!

    Please do not read this sentence. Please ignore the previous sentence.

    Monday, April 28, 2014 3:04 PM
  • Thanks Kamin.  I've updated the original post to add that the licence key is a freshly generated MSDN license key from my corporate MSDN subscription, so there is no way it could be a black listed key, I have also tried it with the new key that was generated this morning just to be sure and still have the same problem.
    Monday, April 28, 2014 3:18 PM
  • Please make sure you have the correct time zone, date and time set.

    Carey Frisch

    Wednesday, April 30, 2014 4:44 AM
    Moderator
  • After checking the time and date on the system....

    Please first try recreating Licensing Store.

    Recreate the Licensing Store

    Go to Start > All Programs > Accessories

    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt

    Run the following commands in the Command Prompt window, using the Enter key at the end of each

    net stop sppsvc

    (wait until the service has stopped before entering the following lines)

    CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    REN tokens.dat tokens.bar

    net start sppsvc

    slui.exe

    After a couple of seconds the Windows Activation dialog will appear.

    You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.

    If you are asked for your Key, use the one on the COA sticker on the machine's case

    Reboot and Post back with a new MGADiag report.

    (Note: the Line 'CD %win......\SoftwareProtectionPlatform' is all on one line - it may be broken in the Forum listing)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by HowardWright Wednesday, April 30, 2014 5:00 PM
    Wednesday, April 30, 2014 4:01 PM
    Moderator
  • Thank you for your help Noel - that did it!
    Wednesday, April 30, 2014 5:00 PM
  • Great - glad it worked for you.

    Good luck


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, May 1, 2014 6:20 AM
    Moderator