Answered by:
Windows 7 is not Genuine

Question
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Hello there! I am having what seems to be a common problem with Windows 7. I purchased my PC brand new from Newegg with an installed copy of windows 7 on it. I ran the computer for quite some time (maybe 2+ years) and now it is giving me that dreaded Windows 7 is not genuine error. I ran the diagnostic and got the following:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {39FB59FB-18F3-437E-8A2F-C998F10155A1}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{39FB59FB-18F3-437E-8A2F-C998F10155A1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2759487350-3289092224-2040467186</SID><SYSTEM><Manufacturer>To be filled by O.E.M.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0815</Version><SMBIOSVersion major="2" minor="7"/><Date>20111024000000.000000+000</Date></BIOS><HWID>958A3707018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7601.0000-0432012
Installation ID: 008355511530721005307426585720073324157143068112039483
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Notification
Notification Reason: 0xC004F057.
Remaining Windows rearm count: 3
Trusted time: 9/6/2012 2:55:57 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:29:2012 15:38
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAEAAAADAAAAAgABAAEAln2wTBAfVPlGUqQSqhuKm3YVfeEolZUbji4=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
SSDT AMD POWERNOW
Any help would be greatly appreciated as I would like to re-validate my copy and get this pesky error message removed. Thanks in advance for all your help.Thursday, September 6, 2012 10:07 AM
Answers
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looks like you need to buy a new license. The license you have is an HP OEM license which is only valid on the original motherboard it was installed on.
Generally, an end user can upgrade or replace all of the hardware components on a computer—except the motherboard—and still retain the license for the original Microsoft OEM operating system software. If the motherboard is upgraded or replaced for reasons other than a defect, then a new computer has been created. Microsoft OEM operating system software cannot be transferred to the new computer, and the license of new operating system software is required. If the motherboard is replaced because it is defective, you do not need to acquire a new operating system license for the PC as long as the replacement motherboard is the same make/model or the same manufacturer's replacement/equivalent, as defined by the manufacturer's warranty.
- Proposed as answer by Noel D PatonModerator Sunday, September 16, 2012 10:15 AM
- Marked as answer by Noel D PatonModerator Sunday, September 23, 2012 11:03 AM
Saturday, September 8, 2012 12:14 PMAnswerer
All replies
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BIOS valid for OA 2.0: yes, but no SLIC table
you will have to change your product key to the one on your COA.
click start, type slui 3, press enter
- Proposed as answer by Carey FrischMVP, Moderator Thursday, September 6, 2012 5:41 PM
- Unproposed as answer by Noel D PatonModerator Sunday, September 16, 2012 10:15 AM
Thursday, September 6, 2012 12:14 PMAnswerer -
Thank you, I will try that as soon as I get home to my PC.
Scooter!
Thursday, September 6, 2012 10:50 PM -
@George:
This may not be a legit use of the OEM SLP license.
<SYSTEM><Manufacturer>To be filled by O.E.M.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM>
I am guessing that this is a retail mobo. NewEgg does have a partner marketplace but this would be the first computer I have seen purchased in that channel. Nor have I heard of any shady product being sold by NewEgg Corp. either. What I suspect is a mobo replacement purchased through NewEgg.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.
Friday, September 7, 2012 11:51 PMAnswerer -
you are right Colin. Once again I just skimmed the report and jumped on the obvious. (can I claim a senior moment?)
So the question becomes- Was the motherboard replaced and why?
Saturday, September 8, 2012 12:13 AMAnswerer -
The motherboard was replaced as an upgrade. I wanted to run this system on Crossfire and upgrade the memory, the motherboard that came with the system was incapable of doing so. I actually replaced a better majority of the system. The only thing running from the original system is the HDD and the CPU. This is one of the reasons I am scared about this error message. I do not have the original tower or software that came with the computer. If I cant re-validate this Windows 7 than I fear I will have to buy a new copy :(
Scooter!
Saturday, September 8, 2012 7:24 AM -
Oh, and to verify the previous statement, the original computer and also the replacement motherboard (and any other parts) were all purchased through Newegg.
Thanks!
Scooter!
Saturday, September 8, 2012 7:25 AM -
looks like you need to buy a new license. The license you have is an HP OEM license which is only valid on the original motherboard it was installed on.
Generally, an end user can upgrade or replace all of the hardware components on a computer—except the motherboard—and still retain the license for the original Microsoft OEM operating system software. If the motherboard is upgraded or replaced for reasons other than a defect, then a new computer has been created. Microsoft OEM operating system software cannot be transferred to the new computer, and the license of new operating system software is required. If the motherboard is replaced because it is defective, you do not need to acquire a new operating system license for the PC as long as the replacement motherboard is the same make/model or the same manufacturer's replacement/equivalent, as defined by the manufacturer's warranty.
- Proposed as answer by Noel D PatonModerator Sunday, September 16, 2012 10:15 AM
- Marked as answer by Noel D PatonModerator Sunday, September 23, 2012 11:03 AM
Saturday, September 8, 2012 12:14 PMAnswerer -
Well that's not what I wanted to hear. I guess I will be waiting for Windows 8 and buying that. I appreciate all of the help you guys have given.
Scooter!
Sunday, September 9, 2012 9:46 AM