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Windows 7 is not Genuine RRS feed

  • Question

  • Hello there! I am having what seems to be a common problem with Windows 7. I purchased my PC brand new from Newegg with an installed copy of windows 7 on it. I ran the computer for quite some time (maybe 2+ years) and now it is giving me that dreaded Windows 7 is not genuine error. I ran the diagnostic and got the following:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {39FB59FB-18F3-437E-8A2F-C998F10155A1}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{39FB59FB-18F3-437E-8A2F-C998F10155A1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2759487350-3289092224-2040467186</SID><SYSTEM><Manufacturer>To be filled by O.E.M.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0815</Version><SMBIOSVersion major="2" minor="7"/><Date>20111024000000.000000+000</Date></BIOS><HWID>958A3707018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1033-7601.0000-0432012
    Installation ID: 008355511530721005307426585720073324157143068112039483
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 3
    Trusted time: 9/6/2012 2:55:57 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:29:2012 15:38
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAAADAAAAAgABAAEAln2wTBAfVPlGUqQSqhuKm3YVfeEolZUbji4=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ALASKA        A M I
      FACP            ALASKA        A M I
      HPET            ALASKA        A M I
      MCFG            ALASKA        A M I
      SSDT            AMD           POWERNOW

    Any help would be greatly appreciated as I would like to re-validate my copy and get this pesky error message removed. Thanks in advance for all your help.

    Thursday, September 6, 2012 10:07 AM

Answers

  • looks like you need to buy a new license.  The license you have is an HP OEM license which is only valid on the original motherboard it was installed on.

    Generally, an end user can upgrade or replace all of the hardware components on a computer—except the motherboard—and still retain the license for the original Microsoft OEM operating system software. If the motherboard is upgraded or replaced for reasons other than a defect, then a new computer has been created. Microsoft OEM operating system software cannot be transferred to the new computer, and the license of new operating system software is required. If the motherboard is replaced because it is defective, you do not need to acquire a new operating system license for the PC as long as the replacement motherboard is the same make/model or the same manufacturer's replacement/equivalent, as defined by the manufacturer's warranty.

    Saturday, September 8, 2012 12:14 PM
    Answerer

All replies

  • BIOS valid for OA 2.0: yes, but no SLIC table

    you will have to change your product key to the one on your COA.

    click start, type slui 3, press enter

    Thursday, September 6, 2012 12:14 PM
    Answerer
  • Thank you, I will try that as soon as I get home to my PC.

    Scooter!

    Thursday, September 6, 2012 10:50 PM
  • @George:

    This may not be a legit use of the OEM SLP license.

    <SYSTEM><Manufacturer>To be filled by O.E.M.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM>

    I am guessing that this is a retail mobo.  NewEgg does have a partner marketplace but this would be the first computer I have seen purchased in that channel.  Nor have I heard of any shady product being sold by NewEgg Corp. either.  What I suspect is a mobo replacement purchased through NewEgg.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Friday, September 7, 2012 11:51 PM
    Answerer
  • you are right Colin. Once again I just skimmed the report and jumped on the obvious. (can I claim a senior moment?)

    So the question becomes- Was the motherboard replaced and why?

    Saturday, September 8, 2012 12:13 AM
    Answerer
  • The motherboard was replaced as an upgrade. I wanted to run this system on Crossfire and upgrade the memory, the motherboard that came with the system was incapable of doing so. I actually replaced a better majority of the system. The only thing running from the original system is the HDD and the CPU. This is one of the reasons I am scared about this error message. I do not have the original tower or software that came with the computer. If I cant re-validate this Windows 7 than I fear I will have to buy a new copy :(


    Scooter!

    Saturday, September 8, 2012 7:24 AM
  • Oh, and to verify the previous statement, the original computer and also the replacement motherboard (and any other parts) were all purchased through Newegg.

    Thanks!


    Scooter!

    Saturday, September 8, 2012 7:25 AM
  • looks like you need to buy a new license.  The license you have is an HP OEM license which is only valid on the original motherboard it was installed on.

    Generally, an end user can upgrade or replace all of the hardware components on a computer—except the motherboard—and still retain the license for the original Microsoft OEM operating system software. If the motherboard is upgraded or replaced for reasons other than a defect, then a new computer has been created. Microsoft OEM operating system software cannot be transferred to the new computer, and the license of new operating system software is required. If the motherboard is replaced because it is defective, you do not need to acquire a new operating system license for the PC as long as the replacement motherboard is the same make/model or the same manufacturer's replacement/equivalent, as defined by the manufacturer's warranty.

    Saturday, September 8, 2012 12:14 PM
    Answerer
  • Well that's not what I wanted to hear. I guess I will be waiting for Windows 8 and buying that. I appreciate all of the help you guys have given.

    Scooter!

    Sunday, September 9, 2012 9:46 AM