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Windows 7 Home Premium Validation Issue RRS feed

  • Question

  • Greetings,

    I have recently been trouble shooting a clients machine that had been suffering from various blue screens and freezing issues. As a result of said trouble shooting, it was decided that reformatting their primary drive and starting fresh would be the only way to eliminate any software conflict causing the issues. My client has an original copy of Windows 7 Home Premium still in its OEM packaging. I was able to visually verify the copy my client had was and still is genuine and went along with the reinstalliation to the drive it was originally installed on.

    However, upon validating via the Advantage Diagnostic Tool and the online version of the validation program that the license key, that I entered from the OEM packaging, is invaild. I'm I the only one encountering this problem? Thank you in advance to anyone who is able to help me fix this issue.

    Wednesday, September 21, 2011 8:16 AM

Answers

  • "Patrick Carhart" wrote in message news:fa75c789-5a18-40de-a9e8-834e6813ab07...

    the following was copied from the Advantage Diagnostic Tool:

     

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85508
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{090F0F5B-B445-44E0-9841-3DAEE37A2E94}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85508</PID><PIDType>5</PIDType><SID>S-1-5-21-3663396866-1894330829-3410026924</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1606   </Version><SMBIOSVersion major="2" minor="6"/><Date>20100824000000.000000+000</Date></BIOS><HWID>C6B93607018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-000000-00-1033-7600.0000-2622011
    Installation ID: 013235957924809506050233818613279351863692326284576602
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XM76F
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 9/20/2011 12:15:22 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072F8F

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table

    The problem in the report is that the installation is using the Default (Keyless Install) Key for Windows – which cannot be activated. The 30-day activation Grace Period has expired, and so the machine shows as being non-genuine.
    You need to change the Product Key to the one on the COA sticker that came with the OS packaging (which technically is not valid, due to breaches of the license conditions – installation from the OPK, and manufacture for sale, specifically).
     
    To change the product key, use the Change Product Key link n the System properties page.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Patrick Carhart Wednesday, September 21, 2011 8:55 AM
    • Unmarked as answer by Patrick Carhart Wednesday, September 21, 2011 9:01 AM
    • Marked as answer by Darin Smith MS Thursday, September 22, 2011 7:56 PM
    Wednesday, September 21, 2011 8:29 AM
    Moderator

All replies

  • the following was copied from the Advantage Diagnostic Tool:

     

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85508
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {090F0F5B-B445-44E0-9841-3DAEE37A2E94}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110622-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{090F0F5B-B445-44E0-9841-3DAEE37A2E94}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85508</PID><PIDType>5</PIDType><SID>S-1-5-21-3663396866-1894330829-3410026924</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1606   </Version><SMBIOSVersion major="2" minor="6"/><Date>20100824000000.000000+000</Date></BIOS><HWID>C6B93607018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-000000-00-1033-7600.0000-2622011
    Installation ID: 013235957924809506050233818613279351863692326284576602
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XM76F
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 9/20/2011 12:15:22 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072F8F
    HealthStatus: PASS
    Event Time Stamp: 1:1:2002 00:07
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: NgAAAAEABgABAAEAAAACAAAAAQABAAEA6GHannAkHIhU8hAzvCC28iTmVpNsDGI93v2megLQ

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   082410  APIC1900
      FACP   082410  FACP1900
      SRAT   AMD     FAM_F_10
      HPET   082410  OEMHPET
      MCFG   082410  OEMMCFG
      OEMB   082410  OEMB1900
      SSDT   A M I   POWERNOW

    Wednesday, September 21, 2011 8:20 AM
  • "Patrick Carhart" wrote in message news:fa75c789-5a18-40de-a9e8-834e6813ab07...

    the following was copied from the Advantage Diagnostic Tool:

     

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85508
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{090F0F5B-B445-44E0-9841-3DAEE37A2E94}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85508</PID><PIDType>5</PIDType><SID>S-1-5-21-3663396866-1894330829-3410026924</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1606   </Version><SMBIOSVersion major="2" minor="6"/><Date>20100824000000.000000+000</Date></BIOS><HWID>C6B93607018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-000000-00-1033-7600.0000-2622011
    Installation ID: 013235957924809506050233818613279351863692326284576602
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XM76F
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 9/20/2011 12:15:22 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072F8F

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table

    The problem in the report is that the installation is using the Default (Keyless Install) Key for Windows – which cannot be activated. The 30-day activation Grace Period has expired, and so the machine shows as being non-genuine.
    You need to change the Product Key to the one on the COA sticker that came with the OS packaging (which technically is not valid, due to breaches of the license conditions – installation from the OPK, and manufacture for sale, specifically).
     
    To change the product key, use the Change Product Key link n the System properties page.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Patrick Carhart Wednesday, September 21, 2011 8:55 AM
    • Unmarked as answer by Patrick Carhart Wednesday, September 21, 2011 9:01 AM
    • Marked as answer by Darin Smith MS Thursday, September 22, 2011 7:56 PM
    Wednesday, September 21, 2011 8:29 AM
    Moderator
  • The problem in the report is that the installation is using the Default (Keyless Install) Key for Windows – which cannot be activated. The 30-day activation Grace Period has expired, and so the machine shows as being non-genuine.
    You need to change the Product Key to the one on the COA sticker that came with the OS packaging (which technically is not valid, due to breaches of the license conditions – installation from the OPK, and manufacture for sale, specifically).
     
    To change the product key, use the Change Product Key link n the System properties page.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

     

    This fixed the issue, however Iam still perplexed that it would be a breach of contract for a user to reinstall the software they purchased back onto the SAME hard drive, the same system for that matter. The OS had not even been reinstalled for more than 72 hours, so the 30 day Grace Period could not have expired. AND that the Product Key was entered during installation. The installation was followed correctly and to system builders specification.

    Mind you that I am not a reseller and the system had never left the confines of the user's house. And, if I recall correctly, system builder packs can and are sold in retail stores directly to consumers and has no limit to the number of times it can be installed on, though it can only be installed to one system at a time only. And if the end user is the system builder, they are obviously allowed to retain and use the OPK as needed, ie for OS repairs/reinstalls.

    Wednesday, September 21, 2011 8:55 AM
  • "Patrick Carhart" wrote in message news:7338a7e3-dc4c-4921-97aa-cc49a10bb9de...
    The problem in the report is that the installation is using the Default (Keyless Install) Key for Windows – which cannot be activated. The 30-day activation Grace Period has expired, and so the machine shows as being non-genuine.
    You need to change the Product Key to the one on the COA sticker that came with the OS packaging (which technically is not valid, due to breaches of the license conditions – installation from the OPK, and manufacture for sale, specifically).
     
    To change the product key, use the Change Product Key link n the System properties page.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

     

    This fixed the issue, however Iam still perplexed that it would be a breach of contract for a user to reinstall the software they purchased back onto the SAME hard drive, the same system for that matter. The OS had not even been reinstalled for more than 72 hours, so the 30 day Grace Period could not have expired. AND that the Product Key was entered during installation. The installation was followed correctly and to system builders specification.

    Mind you that I am not a reseller and the system had never left the confines of the user's house. And, if I recall correctly, system builder packs can and are sold in retail stores directly to consumers and has no limit to the number of times it can be installed on, though it can only be installed to one system at a time only. And if the end user is the system builder, they are obviously allowed to retain and use the OPK as needed, ie for OS repairs/reinstalls.

     
    My original response made the possibly unwarranted assumption that your client built the machine themselves and installed the OS themselves.
    Note that it is part of the OEM System Builder’s License (not the EULA!) that the system be installed using the OPK, and that the installation is for sale to a third party (not for personal use). the details of the license are here....
     
    Please see the OEM System Builder FAQ’s here
     
    Note that OEM Licenses can ONLY ever be installed on one machine – they cannot be transferred to another under ANY circumstances, and motherboard upgrades in the same computer are only allowed under warranty conditions.
     
    OEM Licenses should NOT be sold to the public – they are, in theory, only to be sold in conjunction with hardware. (look at the dabs.com site here.... http://www.dabs.com/articles/promotions/software-and-books/what-is-oem-software-486.html
     
     
     
    Please post a new MGADiag report so that we can check the results.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, September 21, 2011 10:03 AM
    Moderator