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Vista PC suddenly Prompts for re-activation RRS feed

  • Question

  • I was just handed a pc, running Vista Business, which was working fine for the last 6 months, but now looks to reactivate. When I try to reactivate or re enter one of our Volume Lice Keys I get : "A problem occurred when windows tried to activate. Error Code 0x8007000D." For more information about the problem I get "the data is invalid".  And when I try and register over the phone it doesn't work because it doesn't generate the (installation ?) ids required. Please help!

     

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: N/A, hr=0x8007000d
    Windows Product Key Hash: N/A, hr=0x8007000d
    Windows Product ID: 55041-036-7515622-71341
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {03583878-C673-413C-B258-9BEADE76E477}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{03583878-C673-413C-B258-9BEADE76E477}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-036-7515622-71341</PID><PIDType>6</PIDType><SID>S-1-5-21-1034685460-3156744175-76439260</SID><SYSTEM><Manufacturer>FUJITSU SIEMENS</Manufacturer><Model>LIFEBOOK C1110</Model></SYSTEM><BIOS><Manufacturer>Phoenix/FUJITSU</Manufacturer><Version>Version 1.22 </Version><SMBIOSVersion major="2" minor="3"/><Date>20030825000000.000000+000</Date></BIOS><HWID>F3330500010000FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>614A28BCC64E73C</Val><Hash>8Rs35aJPnLGDo9bG6aq5qAU57sk=</Hash><Pid>54186-640-8406064-17162</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Friday, March 21, 2008 1:09 PM

Answers

  • The FAQ that Carey has linked to is poorly written and misleading. Volume MAK keys are, in fact, activated over the Internet or by Phone. 

     

    There is another FAQ written in more understandable (plain) language can be found at http://www.microsoft.com/licensing/resources/vol/ActivationFAQ/default.mspx

     

    Q. What is a Multiple Activation Key?
    A.   

    A Multiple Activation Key (MAK) is a Volume License Key that activates your client and server computers by connecting them to a Microsoft activation server one time. After the computers are activated, no further communication with Microsoft is required.

    There are two activation methods for MAK:

     

    1.

    MAK Independent Activation. Each computer is activated individually by connecting to Microsoft servers over the Internet or by telephone.

     

    2.

    MAK Proxy Activation. By using the Volume Activation Management Tool (VAMT), you can activate multiple computers at the same time through a single connection to Microsoft servers over the Internet or phone.

     

     

    As for your issue,

     

    A) Line "Online Validation Code: 0xc004c4a8" in your Diagnostic Report tells me you need to Activate Vista

     

    B) Line "Windows Product Key: N/A, hr=0x8007000d" and "Windows Product Key Hash: N/A, hr=0x8007000d" are very strange. I have never seen a copy of Vista that displayed an error instead of the Product Key and Hash.  I have looked up the error code, but the only match I found was an issue that when upgrading using the Windows Anytime Upgrade may sometime return this error. (which I do not believe relates to this issue)

     

    C) I was able to look up your Product ID using line "Windows Product ID: 55041-036-7515622-71341" and it appears that this Volume MAK key has reached it's Activation Limit and can not be reactivated untill the limit has been increased (see question "Can I increase my MAK activation limit?" in the Volume License FAQ page http://www.microsoft.com/licensing/resources/vol/ActivationFAQ/default.mspx)

     

     

      In summary, there are a number of issues at work here. Unfortunately, I do not work in the Volume Licensing space and have only a rudimentary understanding of it. Any recommendations I gave you on how to resolve the issue would be less then even an educated guess.

     

      So, I agree with Carey, that your first and best contact would be your System Administrator or IT Dept.

     

    Sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

     

     

      

    Friday, March 21, 2008 8:08 PM

All replies

  • You need to contact your system administrator for assistance.  You cannot activate a Volume License version of Vista via the internet or phone.

     

    Volume Activation 2.0 for Windows Vista

    http://technet.microsoft.com/en-us/windowsvista/bb892849.aspx

     

    Friday, March 21, 2008 6:48 PM
    Moderator
  • The FAQ that Carey has linked to is poorly written and misleading. Volume MAK keys are, in fact, activated over the Internet or by Phone. 

     

    There is another FAQ written in more understandable (plain) language can be found at http://www.microsoft.com/licensing/resources/vol/ActivationFAQ/default.mspx

     

    Q. What is a Multiple Activation Key?
    A.   

    A Multiple Activation Key (MAK) is a Volume License Key that activates your client and server computers by connecting them to a Microsoft activation server one time. After the computers are activated, no further communication with Microsoft is required.

    There are two activation methods for MAK:

     

    1.

    MAK Independent Activation. Each computer is activated individually by connecting to Microsoft servers over the Internet or by telephone.

     

    2.

    MAK Proxy Activation. By using the Volume Activation Management Tool (VAMT), you can activate multiple computers at the same time through a single connection to Microsoft servers over the Internet or phone.

     

     

    As for your issue,

     

    A) Line "Online Validation Code: 0xc004c4a8" in your Diagnostic Report tells me you need to Activate Vista

     

    B) Line "Windows Product Key: N/A, hr=0x8007000d" and "Windows Product Key Hash: N/A, hr=0x8007000d" are very strange. I have never seen a copy of Vista that displayed an error instead of the Product Key and Hash.  I have looked up the error code, but the only match I found was an issue that when upgrading using the Windows Anytime Upgrade may sometime return this error. (which I do not believe relates to this issue)

     

    C) I was able to look up your Product ID using line "Windows Product ID: 55041-036-7515622-71341" and it appears that this Volume MAK key has reached it's Activation Limit and can not be reactivated untill the limit has been increased (see question "Can I increase my MAK activation limit?" in the Volume License FAQ page http://www.microsoft.com/licensing/resources/vol/ActivationFAQ/default.mspx)

     

     

      In summary, there are a number of issues at work here. Unfortunately, I do not work in the Volume Licensing space and have only a rudimentary understanding of it. Any recommendations I gave you on how to resolve the issue would be less then even an educated guess.

     

      So, I agree with Carey, that your first and best contact would be your System Administrator or IT Dept.

     

    Sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

     

     

      

    Friday, March 21, 2008 8:08 PM