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Configure Email Router for CRM 2011 Onpremise RRS feed

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    Hi,

    I want to configure the email router by using POP and SMTP. I have gone through lot of thread but unable to configure it.

    I am getting this error message :

    INCOMING PROFILE :

    Incoming Status: Failure - A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond

    OUTGOING PROFILE :

    Outgoing Status: Failure - An error occurred while checking the connection to e-mail server smtp.gmail.com. A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond


    Make sure to "Vote as Helpful" and "Mark As Answer",if you get answer of your question.


    Monday, September 30, 2013 6:22 AM

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    Hi Kamal,

    Looks like a credentials issue.  Are you:

    1) specifying an account for your incoming profile?  

    2) Does it have rights on the user's mailboxes in your exchange environment?

    3) Does error message contain an IP Address? If yes, then you need to check if that IP address is of the right server.

    If this post answers your question, please click "Mark As Answer" on the post and "Mark as Helpful" Thanks, Imran Abbasi


    Monday, September 30, 2013 6:37 AM

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    Hi Kamal,

    What are the issues/errors you are facing while configuring email router? If you want a guide for this, here are couple of links that would guide you to configure Email router for 2011

    Email router configuration guide with screen shots (Easy to follow)

    MSDN documentation for configuration of Email router 2011

    If this post answers your question, please click "Mark As Answer" on the post and "Mark as Helpful" Thanks, Imran Abbasi

    • Proposed as answer by Imran I Abbasi Monday, September 30, 2013 6:29 AM
    Monday, September 30, 2013 6:29 AM
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    Hi Kamal,

    Looks like a credentials issue.  Are you:

    1) specifying an account for your incoming profile?  

    2) Does it have rights on the user's mailboxes in your exchange environment?

    3) Does error message contain an IP Address? If yes, then you need to check if that IP address is of the right server.

    If this post answers your question, please click "Mark As Answer" on the post and "Mark as Helpful" Thanks, Imran Abbasi


    Monday, September 30, 2013 6:37 AM