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  • Question

  • I have a new Windows 7 PC and want to restore files backed up under XP on my old PC (which died). I downloaded the restorer tool as instructed but it fails to start. I have Norton security installed on the new PC but I turned it off to see if the restorer would start but it will not
    Wednesday, January 27, 2010 1:57 PM

Answers

  • If the OneCare restore utility isn't working on the Win7 PC, I suggest trying a reinstall of the utility first and failing that, contact support.
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    I'll also note that you can restore files manually, though it can be painful. Use WinZip or other 3rd party compression/archive program to extract files from the .zip backups. Any large files that were split among multiple .zip files need to be rejoined. You can do that with a free utility after you rename the parts with extensions of .000, .001, .002, etc.

     

    File rejoin utility - http://www.freebyte.com/hjsplit/

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Wednesday, January 27, 2010 2:29 PM
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