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Microsoft XP Pro fails validation but it is already activated RRS feed

  • Question

  • I have been using my Office product since March 2005 and all of a sudden it has come up saying the validation process could not be completed because a copy of Microsoft Office on this computer has not been activated. I have checked each office product and told it to activate and it says it already is activated. Not sure why after 5 years it decided it wasn't. I've downloaded and ran the diagnostic tool and pasted the diagnostic results below. If someone can tell me how to fix this I would appreciate it.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ

    Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=

    Windows Product ID: 76487-OEM-2211906-00101

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {0680A766-D016-4E3E-A87B-8633F862D4B6}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    Windows XP Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.9.40.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 101 Not Activated

    Microsoft Office XP Professional - 101 Not Activated

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{0680A766-D016-4E3E-A87B-8633F862D4B6}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>76487-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-2085919754-398662504-882667532</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>DSDT</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786B0 v1.43</Version><SMBIOSVersion major="2" minor="3"/><Date>20080807000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>BAA030E70184607C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>HP dc5000 SFF(PJ356UA)</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>2CA36B5597F3C3E</Val><Hash>GPRaXkRK8VbUJBYG8SQtvTrMZL8=</Hash><Pid>54186-750-7553591-17787</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="101"/><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 

     

    Licensing Data-->

    N/A

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    N/A

     

    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 564A:Compaq Computer Corporation|160FA:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|F2AB:Compaq Computer Corporation|110AB:Compaq Computer Corporation|110AB:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|F2AB:Hewlett-Packard Company

    Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

     

    OEM Activation 2.0 Data-->

    N/A

     

     

    • Moved by Darin Smith MS Thursday, July 8, 2010 6:31 PM Office issue moved to Office forum (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    Thursday, July 1, 2010 3:20 PM

Answers

  • Hello SkippyDoodle,

    Here is a snippet of your mgadiag report:

    OGA Data-->

    Office Status: 101 Not Activated

    Microsoft Office XP Professional - 101 Not Activated

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    As you mentioned, your installation of Office XP Pro is reporting as not activated.

    When Office XP (and to a lesser extent Office 2003) is having a hard time figuring out if it is activated or not, it usually means that the Office license file is corrupted or otherwise damaged.

    Please work thru the methods in this MS KB article:  http://support.microsoft.com/kb/903275

    Most people tell us that running the MS FixIt in Method 2 of the above article takes care of the problem.  Post back to let us know if it worked for you.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, July 1, 2010 3:44 PM
  • Thank you so much, I went to the link you provided and did the Method 2, Fix this problem. The when I went back into Microsoft Outlook it ask me to register, so I did and I re-ran the log and it now shows Office status and XP Pro as 100 Genuine, see below.

    Again thanks for your help, this has been driving me crazy for 2 weeks now.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ

    Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=

    Windows Product ID: 76487-OEM-2211906-00101

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {0680A766-D016-4E3E-A87B-8633F862D4B6}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    Windows XP Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.9.40.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office XP Professional - 100 Genuine

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{0680A766-D016-4E3E-A87B-8633F862D4B6}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>76487-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-2085919754-398662504-882667532</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>DSDT</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786B0 v1.43</Version><SMBIOSVersion major="2" minor="3"/><Date>20080807000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>BAA030E70184607C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>HP dc5000 SFF(PJ356UA)</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>2CA36B5597F3C3E</Val><Hash>GPRaXkRK8VbUJBYG8SQtvTrMZL8=</Hash><Pid>54186-750-7553591-17787</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Licensing Data-->

    N/A

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    N/A

     

    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 564A:Compaq Computer Corporation|160FA:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|F2AB:Compaq Computer Corporation|110AB:Compaq Computer Corporation|110AB:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|F2AB:Hewlett-Packard Company

    Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

     

    OEM Activation 2.0 Data-->

    N/A

     

     

    • Marked as answer by SkippyDoodle Thursday, July 1, 2010 6:28 PM
    Thursday, July 1, 2010 6:24 PM

All replies

  • Hello SkippyDoodle,

    Here is a snippet of your mgadiag report:

    OGA Data-->

    Office Status: 101 Not Activated

    Microsoft Office XP Professional - 101 Not Activated

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    As you mentioned, your installation of Office XP Pro is reporting as not activated.

    When Office XP (and to a lesser extent Office 2003) is having a hard time figuring out if it is activated or not, it usually means that the Office license file is corrupted or otherwise damaged.

    Please work thru the methods in this MS KB article:  http://support.microsoft.com/kb/903275

    Most people tell us that running the MS FixIt in Method 2 of the above article takes care of the problem.  Post back to let us know if it worked for you.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, July 1, 2010 3:44 PM
  • Thank you so much, I went to the link you provided and did the Method 2, Fix this problem. The when I went back into Microsoft Outlook it ask me to register, so I did and I re-ran the log and it now shows Office status and XP Pro as 100 Genuine, see below.

    Again thanks for your help, this has been driving me crazy for 2 weeks now.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ

    Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=

    Windows Product ID: 76487-OEM-2211906-00101

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {0680A766-D016-4E3E-A87B-8633F862D4B6}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    Windows XP Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.9.40.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office XP Professional - 100 Genuine

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{0680A766-D016-4E3E-A87B-8633F862D4B6}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>76487-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-2085919754-398662504-882667532</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>DSDT</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786B0 v1.43</Version><SMBIOSVersion major="2" minor="3"/><Date>20080807000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>BAA030E70184607C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>HP dc5000 SFF(PJ356UA)</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>2CA36B5597F3C3E</Val><Hash>GPRaXkRK8VbUJBYG8SQtvTrMZL8=</Hash><Pid>54186-750-7553591-17787</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Licensing Data-->

    N/A

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    N/A

     

    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 564A:Compaq Computer Corporation|160FA:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|F2AB:Compaq Computer Corporation|110AB:Compaq Computer Corporation|110AB:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|F2AB:Hewlett-Packard Company

    Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

     

    OEM Activation 2.0 Data-->

    N/A

     

     

    • Marked as answer by SkippyDoodle Thursday, July 1, 2010 6:28 PM
    Thursday, July 1, 2010 6:24 PM