Good evening,
My Dad passed away last January & I had been accessing & keeping his Hotmail account open. My Mum (who doesn't know how to use the net) has me email people through Dad's account plus I keep an eye out for any correspondences.
A week or so ago I tried to log in & was notified that Microsoft wanted verification as supposedly I was trying to log in from a new location which I wasn't). When Dad created his Hotmail account we didn't have a mobile phone so he would have used
our home phone number from where we lived. We don't live there anymore so consequently I cannot get a code sent to verify his account.
I have tried to verify his account with as many details as I can but I keep getting messaged that I haven't supplied enough information.
You can see from your end that the account is inactive ( except when I log in to clean it up). I can give you as much information about Dad as you want. I can also verify who I am. I am not ready to close his account yet & I don't want
it to lapse. Can you please help me.
Thanks...
Rob
