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Vista issue RRS feed

  • Question

  • OK Obviously Microsoft screwed up with a update to Vista. I now, like many others have the System error 53507, can't access the control panel directly, computer boots up and says an unknown driver is missing even though it says it is a Microsoft driver.

    I have tried all the stuff and Dell says it is Microsofts issue and they say the re-install of the OS is the only alternative.

    Why can't Microsoft admit they caused this problem and come up with a fix, patch etc.

    Any suggestions.  
    Saturday, January 17, 2009 8:39 PM

Answers

  • Jethdlr,

    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

    By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows Vista.

    1. What edition/version of Windows Vista is titled?

    ·         Home Basic

    ·         Home Premium 

    ·         Business

    ·         Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key. 

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=b5c507e5-3522-40de-a2f4-97d82b39cc47&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you.


    Stephen


    Stephen Holm
    • Marked as answer by Carl-S Monday, January 26, 2009 4:20 PM
    Tuesday, January 20, 2009 2:21 AM