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Windows 7 Pro was Genuine - Now Not Genuine, Why? RRS feed

  • Question

  • I purchased and installed Windows 7, on 19 Dec 2009, my copy was Authenticated and I have been using Windows 7 every since and receiving all Microsoft Updates my last 3 MS Updates were 12 May - KB978542 and on 26 May 2010 - KB982632 and KB981793.   I run Norton 2010 Internet Security, with all current updates. 

    And for some reason today when I booted, I received the message "This Copy of Windows is not Genuine" and when I attempt to use System, Windows Activation, You must Activate Windows today and enter my Product Key, I receive the message "Victim of Software Counterfeiting" with 4 options to Retype, Buy, Use Automatic Phone or Contact Microsoft.

    Another thing I notice after trying to find a solution, one suggestion was to Restore to a Previous point & time.  Now all of a sudden my System Restore was turned off.  It has always been on previously and I create Restore Points, when I install software or hardware.  And how would restoring to a previous point could possibly help, when I type in my 25 digit Product Key, I am told I am a "Victim of Software Counterfeiting"

    Miraculously, System Restore is now showing On and with Restore Points back to 14 Apr 2010.   And this should be Proof that my copy of Windows 7 Pro is Valid and To view these Restore Points and the above error messages visit - begnal-enterprises.com/genuine-windows/

    I manually ran Check for Updates, I receive the Caution "Optional update delivery is not working" and "You maybe a Victim of of Software Counterfeiting"

    I can see there are many topics on the same issue not only with Windows 7, but XP as well, so I am not alone and it is hard to find the Solution/Fix from so many message boards, similar topics regarding Windows Genuine Advantage.

    Which I do not understand why or how, since I know prior to this morning boot, I have had a Validated Copy, have my 25 digit Product Key and how else could I use Windows 7 for the last 6 months and get updates, if it was not a Genuine Validated Windows 7 Pro?

    To view screen captures of Proof showing Critical & System Updates and Error Messages - begnal-enterprises.com/genuine-windows/

    The following is the MS WGA Diagnostic Tool Report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-3QXRV-7GHX9-9DJ68
    Windows Product Key Hash: OQpMLiI/mw1JSBeF1EV2MySvB1A=
    Windows Product ID: 00371-220-4098597-86598
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {9C7187C6-E404-44D3-9FBB-3CF43BD0DB3C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office FrontPage 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9C7187C6-E404-44D3-9FBB-3CF43BD0DB3C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9DJ68</PKey><PID>00371-220-4098597-86598</PID><PIDType>5</PIDType><SID>S-1-5-21-3475495268-3925516863-2442807297</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>ER893AA-ABA a1419h</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 3.06</Version><SMBIOSVersion major="2" minor="4"/><Date>20051219000000.000000+000</Date></BIOS><HWID>5CB83607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55426</Pid><PidType>14</PidType></Product></Products><Applications><App Id="17" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 770bc271-8dc1-467d-b574-73cbacbeccd1
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00172-220-409859-00-1033-7600.0000-1492010
    Installation ID: 012106424020017104573012266550639354084160038354990706
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9DJ68
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 5/29/2010 4:36:56 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:29:2010 17:45
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: PgAAAAMABgABAAEAAAAEAAAAAQABAAEAJJSuH2KmdlstfiTI+sVg21ACXj+S47K1XHsa7Kb/nDy9IIz17Ds=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HP-CPC        AWRDACPI
      FACP            HP-CPC        AWRDACPI
      MCFG            HP-CPC        AWRDACPI

     

     

     

    Thank you very much for your time and if possible a validated fix....Doc

     

    Sunday, May 30, 2010 12:29 AM

Answers

  • Windows Product ID: 00371-220-4098597-86598

    HrOnline: 0xC004C4A2

    Those two lines tell us that the key you were sold is an MSDN key, it was sold to you in violation of the terms the seller aquired it under. To make things worse the seller probably sold that key to multiple people causeing it to become blocked. Please read the blocked keys sticky and after reading it if you have any questions please feel free to ask them here.

    http://social.microsoft.com/Forums/en/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

    Those of us who answer these questions here do so voluntarily, none of us have any control over the status of your key or your activation/validation status but we will do our best to help. Darin, from MS can verify with 100% certainty the status of your key on Monday but don't hold false hope, this key is blocked and it is an MSDN key.


    Sunday, May 30, 2010 12:51 AM

All replies

  • Windows Product ID: 00371-220-4098597-86598

    HrOnline: 0xC004C4A2

    Those two lines tell us that the key you were sold is an MSDN key, it was sold to you in violation of the terms the seller aquired it under. To make things worse the seller probably sold that key to multiple people causeing it to become blocked. Please read the blocked keys sticky and after reading it if you have any questions please feel free to ask them here.

    http://social.microsoft.com/Forums/en/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

    Those of us who answer these questions here do so voluntarily, none of us have any control over the status of your key or your activation/validation status but we will do our best to help. Darin, from MS can verify with 100% certainty the status of your key on Monday but don't hold false hope, this key is blocked and it is an MSDN key.


    Sunday, May 30, 2010 12:51 AM
  • "Firedoc0" wrote in message news:c327ae22-23cb-48c0-94d4-b4eb528cefd3...
    >I purchased and installed Windows 7, on 19 Dec 2009, my copy was
    >Authenticated and I have been using Windows 7 every since and receiving all
    >Microsoft Updates my last 3 MS Updates were 12 May - KB978542 and on 26 May
    >2010 - KB982632 and KB981793. I run Norton 2010 Internet Security, with
    >all current updates.
     
    The one thing that you left out is WHERE you bought your copy of Windows
    from. This is important, because there are a LOT of fake copies and dodgy
    keys being sold on eBay, Amazon, Craigslist and the like - and some are even
    turning up in the chain-stores!
     
    To your problems:-
     
    That appears to be an MSDN key - which has been blocked by MS because it has
    been activated too many times. It takes a lot of activations for that to
    occur (more than 10, anyway), and usually only if accompanied by similar
    counts for other software from the same subscription.
     
    MSDN and similar subscription licenses are sold solely on the basis that
    they are NOT transferable without the whole subscription moving to the new
    owner - and individual licenses cannot be sold for any reason.
     
    The fakers may well reckon that they can sell 10 copies of each key, and
    never get caught. They quite possibly could, but they are greedy, so push
    the limits of the system. Eventually their greed catches up with them, and
    all their victims, and the key gets blocked, and we get a rash of queries
    here.
     
    Hope this explains the situation a little - you now need to dig out your
    receipt for the software and demand a refund - NOT replacement! Any
    replacement is likely go the same way as the original did.
    You also need to file a complaint with the local police, if the fraudster
    refuses the refund - and in all cases, go to Microsoft's Piracy reporting
    mechanism, and file a report there. If they get enough complaints, they can
    take action. http://www.microsoft.com/piracy/
     
    HTH
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC
    Sunday, May 30, 2010 1:05 AM
    Moderator
  • Confirmed.

    This is a Blocked MSDN Product Key.

    I recommend arranging to return the software/key for a full refund. Do not accept a "new" key if the seller offeres it.  From experience, the new key will also be bad.  Get your money back and buy from a trusted retailer.

    Thank you, 


    Darin MS
    Tuesday, June 1, 2010 9:24 PM