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This copy of windows is not Genuine Build 6000 RRS feed

  • Question

  • I have a  one year old Dell Lattitude laptop running Vista business. Something corrupted a file in my Itunes library. I took the laptop to Yale University Computer techs who are authorized to service it. They ran hardware diagnostics and anti virus scan and recommended wiping the hard drive and reinstalling Vista, which they  did. , A few weeks later the computer was not working. A message said I needed to enter validation code. I did the telephone activation and it went through without any error messages, how ever the message "This copy of Windows is not genuine Build 6000" appeared in the lower right hand corner. How do I remedey this and what can I expect in the coming days?
     
    Thanks, I did read several pages of posts to see if this had been answered but I didnt see one that matched it exactly.
    Friday, August 22, 2008 1:07 AM

Answers

  • Hello sgt795,

      In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button, then paste the report into a response message in this thread.


    If you do not have access to the Start Button:

    1) Login to Vista and Click the option that brings up Internet Explorer.

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by Typing: http://forums.community.microsoft.com/en-US/genuinevista/thread/c32b394d-2640-4462-81fe-198ed0a5742a into the browser address bar.

    6) In a reply post, Paste the Diagnostic Report.

    Thank you,
    Darin Smith
    WGA Forum Manager 


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Stephen Holm Tuesday, September 2, 2008 8:54 PM
    Friday, August 22, 2008 9:02 PM

All replies

  • Hello sgt795,

      In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button, then paste the report into a response message in this thread.


    If you do not have access to the Start Button:

    1) Login to Vista and Click the option that brings up Internet Explorer.

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by Typing: http://forums.community.microsoft.com/en-US/genuinevista/thread/c32b394d-2640-4462-81fe-198ed0a5742a into the browser address bar.

    6) In a reply post, Paste the Diagnostic Report.

    Thank you,
    Darin Smith
    WGA Forum Manager 


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Stephen Holm Tuesday, September 2, 2008 8:54 PM
    Friday, August 22, 2008 9:02 PM
  • Thank you for your reply, I read some of the posts which indicated rebooting the computer. After a couple of reboots
    the message went  away. If any other problems pop up I will follow the steps in your reply and re-post. Thanks again
    Tuesday, September 2, 2008 11:19 PM