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Bought Toshiba refurbished laptop with Windows Vista from Microcenter in November 2009 RRS feed

  • Question

  • Hi,

    I bought a refurbished Toshiba laptop (Satellite L505D-559) from Microcenter in November 2009, and it ran great until about 2 weeks ago. Then, suddenly out of nowhere, I start getting these "this copy of windows is not genuine" pop-up messages. It then asks for your license key. Unfortunatly, since the key is on the bottom of my laptop, and has been there with the ink being fried/mentled off for 2 years, it is no longer legible. I have tried (2 times) completely wiping my hard-drive and re-installing vista, but this did not work. I tried calling Toshiba, but the only thing they would tell me to do (short of asking for the $35 since I'm no longer under warenty), was to re-install (which I have already done). 

    My computer came with a legitimate copy of vista...what is going on???? Please, someone, tell me how to fix this!

    Results of a "windows genuine" scan:

     Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {84E8B24F-519D-4F8F-9266-47270BCC5884}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{84E8B24F-519D-4F8F-9266-47270BCC5884}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-1099421380-2848941877-3740167293</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L500D</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>1.50</Version><SMBIOSVersion major="2" minor="4"/><Date>20091215000000.000000+000</Date></BIOS><HWID>D3323507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500237-02-1033-6001.0000-1002011
    Installation ID: 010724425812251433748094367023095874729433105305129102
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: RJ34F
    License Status: Notification
    Notification Reason: 0xC004F059.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAeqiMJJIs7rIGD1T5EDOkQ+6M8vTWEI4het+sVn4o

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSINV  TOSINV00
      FACP   TOSINV  TOSINV00
      SRAT   AMD     AMD CRB
      HPET   TOSINV  TOSINV00
      BOOT   TOSINV  TOSINV00
      MCFG   TOSINV  TOSINV00
      SLIC   TOSINV  TOSINV00
      SSDT   AMD     PowerNow
      MSCT   AMD     AMD CRB

     

    Monday, April 11, 2011 2:17 AM

Answers

  • "L_Hancock" wrote in message news:c32e3d38-8297-4c9b-ba61-4c6b7b4dbe67...

    Hi,

    I bought a refurbished Toshiba laptop (Satellite L505D-559) from Microcenter in November 2009, and it ran great until about 2 weeks ago. Then, suddenly out of nowhere, I start getting these "this copy of windows is not genuine" pop-up messages. It then asks for your license key. Unfortunatly, since the key is on the bottom of my laptop, and has been there with the ink being fried/mentled off for 2 years, it is no longer legible. I have tried (2 times) completely wiping my hard-drive and re-installing vista, but this did not work. I tried calling Toshiba, but the only thing they would tell me to do (short of asking for the $35 since I'm no longer under warenty), was to re-install (which I have already done). 

    My computer came with a legitimate copy of vista...what is going on???? Please, someone, tell me how to fix this!

    Results of a "windows genuine" scan:

     Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003

     

    I suspect that your Licensing store is corrupted - please try the following..
     
    Please try the below steps to recreate the Store files.  This may resolve the issue.
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.
     
     
    Once complete, please post back with a new MGADiag report
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Thursday, April 14, 2011 12:05 AM
    • Marked as answer by Darin Smith MS Thursday, April 14, 2011 11:40 PM
    Monday, April 11, 2011 6:25 PM
    Moderator