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ActiveX error 0x80080296 - ActiveX fails to load RRS feed

  • Question

  • Does anyone have information concerning error 0x80080296? WGA fails, Microsoft Downloads fail.

     

    The Microsoft forums have been busy with this question, but Microsoft does not know of a solution at this time and has been unresponsive. Personally, I'm disappointed in Microsoft's lack of interest.

     

    The resulted of the Microsoft Genuine Advantage – Diagnostic Tool (legitcheck.hta)

     

    The diagnosis is:

     

    Active scripting allowed - Passed
    Display images enabled - Passed
    Computer time and date correct - Passed
    ActiveX enabled - Passed
    Microsoft ActiveX controls loading - Failed

     

    Error 0x80080296 has two major problems. Because the ActiveX controls fails to load, the IE information bar does not appear (this is a symptom).

     

    1) As a result of it not loading, downloading from Microsoft.com is not possible (unless it is a download that doesn't require a this activeX control)

     

    2) As a result of it not loading, it is not possible it complete WGA validation process. Not because Windows isn't genuine, but because of the activeX control is not loading.

     

    Having said this, there are some peculiarities worth mentioning.

     

    1) I have 3 computers in my house. My wife's laptop has no issues. My computer running msdn universal subscription OS XP Pro and a clean install of msdn universal subscription OS windows 2003 server. (I install this yesterday in an attempt to download a program I need from Microsoft)

     

    Question: Why would a new clean OS install have the same problem?

     

    Note: My wife works for Microsoft and has her own RAZ access card, but uses the same IP address as my computer for our Comcast DSL router. This indicates that it isn't DNS issue (it just occurred to me to pull out the RAZ card and test my theory, duh).

     

    2) On the surface it sort of sounds like it may be a corrupted .dll issue, but where to start. Any ideas here? I've poked around a bit and re-registered about 20 common ones.

     

    3) I can access windows update without issue.

     

    4) Here are my eliminated issues.

    • ALL IE settings are set to default
    • Copies are genuine - universal msdn OS's
    • I can ping Microsoft.com
    • I am current with all window updates
    • My computer is plugged in. (just kidding)

     

     

    Wednesday, January 17, 2007 6:05 PM

Answers

  • Nicod77,

    Can you check to see the status of two services?  If the services are not running, try to start them as described below:

    1. Click Start, click Run, type services.msc, and then click OK.
    2. Right-click Remote Procedure Call (RPC), and then click Start.
    3. Right-click Background Intelligent Transfer Service, and then click Start.

    If the services were not running and you started them, retry what you were trying to download.

    Monday, February 5, 2007 3:51 PM
  • Hi Nicod77,

    Can you try visiting our diagnostic web page? 

    1) http://www.microsoft.com/genuine/diag/
    2) The diagnostic web site will run through 5 tests, they need to all PASS.
    3) Once the test is successful, please click the WINDOWS VALIDATION button.

    What happens?

    Thanks,
    Michelle

    Wednesday, February 7, 2007 2:34 AM
  • I have exactly the same problem. I can't use the Microsoft ActiveX control.
    Wednesday, February 7, 2007 10:19 AM
  • Hi John,

    Have you tried using our diagnostic web page?  

    SUGGESTION #1:

    1) http://www.microsoft.com/genuine/diag/
    2) The diagnostic web site will run through 5 tests, they need to all PASS.
    3) Once the test is successful, please click the WINDOWS VALIDATION button.

    What happens? 

    If you are not able to successfully validate, can you run the tool below and PASTE the output back to a reply to this post?  I can then take a look at it and see what may be going on.

    SUGGESTION #2:
    1)      Logon to the PC that is experiencing the notifications as a user with ADMIN rights.

    2)      Download the tool:   http://go.microsoft.com/fwlink/?linkid=52012 click RUN.

    3)      When the tool loads, click CONTINUE.

    4)      Is the RESOLVE button available?  If so, please click RESOLVE to allow the diagnostic tool to repair the issue.

    5)      From the Windows tab, click the COPY button.

    6)      Reply back to this post and PASTE the results.

    Thanks,
    Michelle

    Wednesday, February 7, 2007 6:27 PM
  •  cranura wrote:

    A friend sent me the diagnostic tool -- it indeed verified what I already know that my XP is genuine and validated with all the keys and product ids and verification codes.  But I still cannot get Microsoft's on-line verification.  Or download anything.  What to do?

     

     

    Hi Cranura,

    I'm not sure if you are still having issues.  I'm sure you have been trying some of the suggestions put out on this forum.  If none of the steps have worked for you, I would suggest opening a support service request with Microsoft Product Support.  Support for Windows Genuine Advantage and Office Genuine Advantage is free of charge.

    You can open a support request here:  http://go.microsoft.com/fwlink/?LinkId=52029  - Sometimes more advanced troubleshooting takes a more hands-on approach.

    Good luck!
    Michelle

    Friday, February 9, 2007 10:39 PM
  •  SusanM wrote:

    This is the error message I get when I try to run the validation with the "alternate" method. And of course I have no idea what this means.

    Validation Not Completed: ActiveX Error

    There are several reasons why validation may not have succeeded.

    • The Microsoft Genuine Advantage Tool requires the user account to have administrative privileges on the computer.
    • The Microsoft Genuine Advantage Tool requires access and is unable to communicate with the Microsoft validation servers. Please click here to learn more about troubleshooting your antivirus, antispyware, Internet Explorer and firewall settings.
    [0x80080296]

    Hi Susan,

    I know you've been trying all of the suggestions posted here with no luck.  I suggest opening a support incident with Microsoft Product Support.  Support for issues with the Windows or Office genuine programs is available free of charge. 

    You can open a support request here:  http://go.microsoft.com/fwlink/?LinkId=52029

    Thanks,
    Michelle

     

    Friday, February 9, 2007 10:42 PM
  • THANK YOU MICHELLE.  I have indeed been able to get some support and things are looking a little better.  System restore brought back most missing components (and XP no longer is screaming that it is not a valid one!) but still not allowing me to log on to Microsoft Update and booting machine brings up that black and white -- problem screen every time.  But a gentleman in support and I hopefully can figure out how to stop those remaining two problems.  Have a wonderful weekend and again, thanks.  CR
    Saturday, February 10, 2007 3:55 AM
  • Nicod77,

    If you attempt to open a general support request, the MS support system rightly classifies your installation as OEM and wants to charge you for support, since OEM copies are supposed to be supported by the manufacturer.

    However, if you follow the link that Michelle posted it takes you to WGA-specific support which is no-charge for all licenses of XP.   https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860

    Wednesday, February 14, 2007 11:14 PM
  • Ifos,

    If you attempt to open a general support request, the MS support system rightly classifies your installation as OEM and wants to charge you for support, since OEM copies are supposed to be supported by the manufacturer.

    However, if you follow the link that Michelle posted it takes you to WGA-specific support which is no-charge for all licenses of XP.   https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860

    Wednesday, February 14, 2007 11:16 PM
  •  nicod77 wrote:

    I tried opening a support incident with Microsoft Product Support.  Because my Windows XP had been pre-installed I was not eligible for the free support.  Rather I was told by the site to contact the computer manufacturer.  IBM- pre Lenovo.  Fat lot of help they will be.  It's Mircosoft's product after all they should stand by it!

    It seems to me as an observer that Micorsoft is more intenton finding illegal copies of its operating systems rather than helping people with problems arising from Microsoft's own product.  Viewers of this site will see that no one from Microsoft has provided anything useful whatsoever as to fixing the problem.

    nicod77

    Hi Nicod77,

    This is more than likely an issue with your web browser (configuration or setting).  I cannot troubleshoot that, but I can provide you a direct link to install our ActiveX control directly, bypassing your browser settings.  Try this:

    1) http://go.microsoft.com/fwlink/?LinkId=69479 - when prompted choose RUN.  This will install our control.

    2) After installed, try validating:  http://www.microsoft.com/genuine/downloads/Validate.aspx?displaylang=en

    Was this successful?  In the event of continued issues, I would suggest that you open a service request with Microsoft Product Support:  http://go.microsoft.com/fwlink/?LinkId=52029

    Please let us know how this works for you.

    Thanks,
    Michelle

    Thursday, February 15, 2007 12:18 AM
  • Hi Michelle

    I seem to have solved the problem.

    1.  There was a Windows Management Instrumentation (WMI) problem I just isolated.  I did fixed that.(I don't know if that in anyway affect ActiveX).

    2. I then went to http://go.microsoft.com/fwlink/?LinkId=69479  then

    3. http://www.microsoft.com/genuine/downloads/Validate.aspx?displaylang=en

    Evreything seems to be working well now. 

    thanks for your help.

    Saturday, February 17, 2007 11:51 PM
  •  ckkmichel84 wrote:

    Michelle,

    I had the same issue yet when I went to the Diag page it gave me the following error report...

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Detailed Status: N/A
    Windows Product Key: *****-*****-*****-*****-*****
    Windows Product Key Hash: (intentionally deleted by user)
    Windows Product ID: 55274-006-6154946-22035
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 61f7ae48-6e3e-4558-ab49-0e53276a372b
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: N/A, hr = 0x800b0001
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: Cryptographic Errors Detected

    File Scan Data-->
    File Mismatch: E:\WINDOWS\system32\winlogon.exe
    File Mismatch: E:\WINDOWS\system32\licdll.dll
    File Mismatch: E:\WINDOWS\system32\dpcdll.dll
    File Mismatch: E:\WINDOWS\system32\ntoskrnl.exe
    File Mismatch: E:\WINDOWS\system32\ntdll.dll
    File Mismatch: E:\WINDOWS\system32\kernel32.dll
    File Mismatch: E:\WINDOWS\system32\crypt32.dll
    File Mismatch: E:\WINDOWS\system32\advapi32.dll
    File Mismatch: E:\WINDOWS\system32\setupapi.dll
    File Mismatch: E:\WINDOWS\system32\pidgen.dll
    File Mismatch: E:\WINDOWS\system32\oembios.bin
    File Mismatch: E:\WINDOWS\system32\oembios.dat
    File Mismatch: E:\WINDOWS\system32\oembios.sig
    File Mismatch: E:\WINDOWS\system32\syssetup.dll

    I tried to get it to fix the problem itself but it said it could not and asked me to contact MS.

    Can you help me with this?

    Ckkmichel84

    Hi Ckkmichel84,

    When you ran the diagnostic tool, was the RESOLVE button available (http://go.microsoft.com/fwlink/?linkid=52012)?  If the button is available, press it and see if the diagnostic tool and fix the problems. 

    If it cannot you may have to resolve the issue manually:  http://support.microsoft.com/Default.aspx?kbid=813442 - This KB will describe how to do that.  It is kind of tedious. 

    If you do not feel comfortable handling this on your own, please do not hesitate to contact Microsoft Product Support at:  http://go.microsoft.com/fwlink/?LinkId=52029 - it's free.

    Good luck,
    Michelle

    Monday, February 19, 2007 8:00 PM
  • Michelle wrote...

     

    Hi Ckkmichel84,
    When you ran the diagnostic tool, was the RESOLVE button available (
    http://go.microsoft.com/fwlink/?linkid=52012)?  If the button is available, press it and see if the diagnostic tool and fix the problems. 
    If it cannot you may have to resolve the issue manually: 
    http://support.microsoft.com/Default.aspx?kbid=813442 - This KB will describe how to do that.  It is kind of tedious. 
    If you do not feel comfortable handling this on your own, please do not hesitate to contact Microsoft Product Support at: 
    http://go.microsoft.com/fwlink/?LinkId=52029 - it's free.
    Good luck,
    Michelle

     

     

     

    Michelle,

     

    I did have the resolve button and used it but it said that I need to resolve it manully.  It has been a few days since the problem came up and it seems to have resolved itself.  My issues are now gone and I am happily using my computer again.  Thanks for the help.

     

    Ckkmichel84

    Monday, February 26, 2007 1:23 AM
  • Rhioh,

    Please follow the answer given by Darin Smith MS in this post:  http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1270971&SiteID=25

    Post back to let us know if it worked for you.

    More bad news:  Your Office XP Pro w/Front Page installation is showing as Nongenuine (Office status=114 means nongenuine).  If this comes as a surprise to you, please go back to where you purchased the installed copy of Office and let them know that it is a counterfeit copy and that you demand the genuine copy that you paid for. or a refund.  In any case, please uninstall the nongenuine installation of Office XP Pro w/Front Page as soon as possible.

    Tuesday, February 27, 2007 12:57 AM
  •  ckkmichel84 wrote:
     

    Michelle,

    I did have the resolve button and used it but it said that I need to resolve it manully.  It has been a few days since the problem came up and it seems to have resolved itself.  My issues are now gone and I am happily using my computer again.  Thanks for the help.

    Ckkmichel84

    Thanks for letting me know, this is good news!!

    Thanks,
    Michelle

    Friday, March 2, 2007 8:49 PM

All replies

  • Qwark,

    Can you run this http://go.microsoft.com/fwlink/?linkid=52012 and post the entire report?

    Wednesday, January 17, 2007 6:16 PM
  •  

       I can not access this link http://go.microsoft.com/fwlink/?linkid=52012 

    Internet Explorer cannot display the webpage

     
     

    Most likely causes:

    • You are not connected to the Internet.
    • The website is encountering problems.
    • There might be a typing error in the address.
     

    What you can try:

     

    Diagnose Connection Problems

    When I run the Diagnose Connection Problems  I get:

    Last diagnostic run time: 01/17/07 10:21:31

    HTTP, HTTPS, FTP Diagnostic
    HTTP, HTTPS, FTP connectivity
    info HTTP: Successfully connected to www.microsoft.com.
    info FTP (Passive): Successfully connected to ftp.microsoft.com.
    info HTTPS: Successfully connected to www.microsoft.com.

    Wednesday, January 17, 2007 6:32 PM
  • Qwark,

    Can you get a friend to download it and email it to you?  It's s shade less than 1MB in size.

    Wednesday, January 17, 2007 9:54 PM
  • I am having this very same issue.  Noticed it about a month ago when I was trying to dl the directx sdk from microsoft.  I was able to access all of the pages up until the download page.  As soon as I clicked "download" it was as if i was being blocked by microsoft.  Unable to download anything because I am not validated, not validated because I cannot dl anything...  one big circle of frustration.  I have been on the phone with my ISP and microsoft about this problem earlier this week.  No solution as of yet, and I am not holding my breath...

     

    This is happening with multiple windows machines on my home network (XP SP2 and Vista).

    If some one comes up with a solution, PLEASE let me know.  This is the only place I have found anyone with a remotely similar problem.

     

    nate

    Monday, January 29, 2007 8:08 AM
  • I am having the same problem.  It only recently arose.  I cna't download anyhting from Microsoft as the activeX controls won't load.  The MGA Diagnostics tool emailed to me shows the OS is gneuine.  I have no idea what is wrong.
    Saturday, February 3, 2007 12:22 AM
  • nicod77,

    Please follow these steps for assistance:

    Step1a.  Please post the full output of the mgadiag utility that was emailed to you.

    [Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.]

    Step 2 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Saturday, February 3, 2007 4:59 PM
  • Dan

    Thanks for your help.

    Using your numbering I advise as follows:

    Step 1a:

    Diagnostic Report (1.5.0723.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key:[intentionally deleted]
    Windows Product Key Hash: :[intentionally deleted]
    Windows Product ID: 55274-OEM-2243442-30647
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 0a34d762-bb8d-4e6e-a285-83683f5b48b8
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.708.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: FCEE394C-438-8007042c_025D1FF3-118-8007042c
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3175-80070002_FCEE394C-438-8007042c_025D1FF3-118-8007042c

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>0a34d762-bb8d-4e6e-a285-83683f5b48b8</UGUID><Version>1.5.0723.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-XVQP8</PKey><PID>55274-OEM-2243442-30647</PID><PIDType>3</PIDType><SID>S-1-5-21-692829346-278641363-3104841008</SID><SYSTEM/><BIOS/><HWID>1CC13407018400E2</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>524F5F1A08F2578</Val><Hash>xSqNr+dK+2u1uFyyCUBImCXPlcA=</Hash><Pid>70145-700-4490092-57924</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Step 1 I could not access http://go.microsoft.com/fwlink/?linkid=52012,  I got the error that the webpage could not be found.

    Step 2

    1.  There is a COA on the bottom of the computer.

    2. The COA states Windows XP Professional 1 (which waswas preinstalled). 

    3. The COA does not  read "OEM Software" or "OEM Product" in black lettering?

    4.  The manufacturer's name (IBM) is written in black lettering.

    The curious thing about the problem is that it appeared out of the blue.  I have previously been able to download IE7 and I have passed through the MGA process previously.

    Any help would be gratefully appreciated.

    Kind regards

    nicod77

     

    Monday, February 5, 2007 9:43 AM
  • Nicod77,

    Can you check to see the status of two services?  If the services are not running, try to start them as described below:

    1. Click Start, click Run, type services.msc, and then click OK.
    2. Right-click Remote Procedure Call (RPC), and then click Start.
    3. Right-click Background Intelligent Transfer Service, and then click Start.

    If the services were not running and you started them, retry what you were trying to download.

    Monday, February 5, 2007 3:51 PM
  • Hi Dan

    Thanks for your suggestion.  Again using your numbering I advise as follows.

    1. Undertook this process.

    2. RPC was already running.

    3. Background Intelligent Trasnfer Service was not operating and I started it.

    I then went to download Windows Desktop Search 2.6.5 (KB911993) and got th following page:

    Internet Explorer cannot display the webpage

     
     

    Most likely causes:

    • You are not connected to the Internet.
    • The website is encountering problems.
    • There might be a typing error in the address.
     

    What you can try:

     

    Check your Internet connection. Try visiting another website to make sure you are connected.

     

    Retype the address.

     

    Go back to the previous page.

     

    More information

    Still not working....

    Thanks for your continued help Dan

     

    Tuesday, February 6, 2007 8:18 AM
  • Hi Nicod77,

    Can you try visiting our diagnostic web page? 

    1) http://www.microsoft.com/genuine/diag/
    2) The diagnostic web site will run through 5 tests, they need to all PASS.
    3) Once the test is successful, please click the WINDOWS VALIDATION button.

    What happens?

    Thanks,
    Michelle

    Wednesday, February 7, 2007 2:34 AM
  • Hi.  I am sitting in Korea and Sunday upgraded to IE7 -- my system now is demanding validation also after two years of upgrades, downloads, etc., from a Dell OEM product with XP Professional.  I can now do little of anything.  All of the diagnostics shown in this thread have been tried but to no avail.  Nothing can be downloaded from Microsoft.  In addition the diagnostics shown above say that both activex and display images FAIL; however, they are both set correctly and I distinctly remember that activex was working prior to Sunday.  I sent an e-mail but no response from Microsoft.  The thing that is even worse that all is that it has corrupted my Firefox so that doesn't work either.  So downloading anything from that source is now impossible also.  I mean really, I have the validation key from the original purchase; isn't there some number to call and get this done like NOW?  Thanks...CR
    Wednesday, February 7, 2007 4:22 AM
  • A friend sent me the diagnostic tool -- it indeed verified what I already know that my XP is genuine and validated with all the keys and product ids and verification codes.  But I still cannot get Microsoft's on-line verification.  Or download anything.  What to do?

     

     

    Wednesday, February 7, 2007 6:55 AM
  • Hi Michelle

    Thanks for your interest.

    I had already visited the diagnostic webpage.  I did so again and, as before, got these results:

     

    Microsoft Genuine Advantage Diagnostic Results

    Passed  Active scripting allowed
    Passed  Display images enabled
    Passed  Computer time and date correct
    Passed  ActiveX enabled
    Failed  Microsoft ActiveX controls loading
    Your computer is not properly configured to run the Microsoft validation process. Click Resolve Now to continue.

    I hit the resolve button to no avail.  You see the info bar does not show at all yet my ActiveX controls are set correctly.  I tried reinstall again and again but I get the same result. :-Failed  Microsoft ActiveX controls loading when I use the diagnostic webpage .

    My problem arose as unexpectedly as the recent post by corea.

    Any help would be appreciated. 

    Kind regards

    nicod77

    Wednesday, February 7, 2007 7:47 AM
  • I have exactly the same problem. I can't use the Microsoft ActiveX control.
    Wednesday, February 7, 2007 10:19 AM
  • Hi John,

    Have you tried using our diagnostic web page?  

    SUGGESTION #1:

    1) http://www.microsoft.com/genuine/diag/
    2) The diagnostic web site will run through 5 tests, they need to all PASS.
    3) Once the test is successful, please click the WINDOWS VALIDATION button.

    What happens? 

    If you are not able to successfully validate, can you run the tool below and PASTE the output back to a reply to this post?  I can then take a look at it and see what may be going on.

    SUGGESTION #2:
    1)      Logon to the PC that is experiencing the notifications as a user with ADMIN rights.

    2)      Download the tool:   http://go.microsoft.com/fwlink/?linkid=52012 click RUN.

    3)      When the tool loads, click CONTINUE.

    4)      Is the RESOLVE button available?  If so, please click RESOLVE to allow the diagnostic tool to repair the issue.

    5)      From the Windows tab, click the COPY button.

    6)      Reply back to this post and PASTE the results.

    Thanks,
    Michelle

    Wednesday, February 7, 2007 6:27 PM
  • Hi Michelle

    Any more suggestions as to why the ActiveX controls are not loading after having done so for many years.  I have't done anytthing out of the ordinary.  One factor which may be relevant is that my windows firewall comes up with the following warning when I click on it:

    Windows Firewall settings cannot be displayed because the associated service is not running.  Do you wnat to start the Firewall/Internet Connection Sharing (ICS) service? 

    I click yes and get the result:

     Windows cannot start the Firewall/Internet Connection Sharing (ICS) service.

    I have followed the suggested fixes in the thread for this problem to no avail.  Maybe its related to the failure of the ActiveX controls to load?  I had been able to access the Firewall settings before.

    thanks

    nicod77

    Thursday, February 8, 2007 9:04 PM
  • I am having exactly the same problem, I have been trying to download direct x but I cannot validate either. I have found this to be unbelievably frustrating. I am looking forward to someone posting a resolution ASAP.

    Thanks in advance,

    Susan

    Friday, February 9, 2007 9:37 PM
  • This is the error message I get when I try to run the validation with the "alternate" method. And of course I have no idea what this means.

    Validation Not Completed: ActiveX Error

    There are several reasons why validation may not have succeeded.

    • The Microsoft Genuine Advantage Tool requires the user account to have administrative privileges on the computer.
    • The Microsoft Genuine Advantage Tool requires access and is unable to communicate with the Microsoft validation servers. Please click here to learn more about troubleshooting your antivirus, antispyware, Internet Explorer and firewall settings.
    [0x80080296]
    Friday, February 9, 2007 10:14 PM
  •  cranura wrote:

    A friend sent me the diagnostic tool -- it indeed verified what I already know that my XP is genuine and validated with all the keys and product ids and verification codes.  But I still cannot get Microsoft's on-line verification.  Or download anything.  What to do?

     

     

    Hi Cranura,

    I'm not sure if you are still having issues.  I'm sure you have been trying some of the suggestions put out on this forum.  If none of the steps have worked for you, I would suggest opening a support service request with Microsoft Product Support.  Support for Windows Genuine Advantage and Office Genuine Advantage is free of charge.

    You can open a support request here:  http://go.microsoft.com/fwlink/?LinkId=52029  - Sometimes more advanced troubleshooting takes a more hands-on approach.

    Good luck!
    Michelle

    Friday, February 9, 2007 10:39 PM
  •  SusanM wrote:

    This is the error message I get when I try to run the validation with the "alternate" method. And of course I have no idea what this means.

    Validation Not Completed: ActiveX Error

    There are several reasons why validation may not have succeeded.

    • The Microsoft Genuine Advantage Tool requires the user account to have administrative privileges on the computer.
    • The Microsoft Genuine Advantage Tool requires access and is unable to communicate with the Microsoft validation servers. Please click here to learn more about troubleshooting your antivirus, antispyware, Internet Explorer and firewall settings.
    [0x80080296]

    Hi Susan,

    I know you've been trying all of the suggestions posted here with no luck.  I suggest opening a support incident with Microsoft Product Support.  Support for issues with the Windows or Office genuine programs is available free of charge. 

    You can open a support request here:  http://go.microsoft.com/fwlink/?LinkId=52029

    Thanks,
    Michelle

     

    Friday, February 9, 2007 10:42 PM
  • I tried opening a support incident with Microsoft Product Support.  Because my Windows XP had been pre-installed I was not eligible for the free support.  Rather I was told by the site to contact the computer manufacturer.  IBM- pre Lenovo.  Fat lot of help they will be.  It's Mircosoft's product after all they should stand by it!

    It seems to me as an observer that Micorsoft is more intenton finding illegal copies of its operating systems rather than helping people with problems arising from Microsoft's own product.  Viewers of this site will see that no one from Microsoft has provided anything useful whatsoever as to fixing the problem.

    nicod77

    Saturday, February 10, 2007 12:14 AM
  • THANK YOU MICHELLE.  I have indeed been able to get some support and things are looking a little better.  System restore brought back most missing components (and XP no longer is screaming that it is not a valid one!) but still not allowing me to log on to Microsoft Update and booting machine brings up that black and white -- problem screen every time.  But a gentleman in support and I hopefully can figure out how to stop those remaining two problems.  Have a wonderful weekend and again, thanks.  CR
    Saturday, February 10, 2007 3:55 AM
  • I am running into the same issue with a client the past two days. Format and reinstall of OEM XP/SP2 from Sony works fine until WGA and Direct X update. Windows Update wroks fine, including validating IE7 and WMP11 and both installed successfully. List of updates shows WGA succesfully installed and shows correct date. Then when going to get DirectX updates, WGA fails. Alternate method produces same error messages report that page can not be reached.

     

    NO ActiveX controls are working - period. Error messages all over the place about needing admin priveleges, even logged in Safe Mode as Administrator. I am returning to the clinet this afternoon and will post back results of reports if I can. Gald I found this forum to see other legitimate XP users are having issues with this too.

    Saturday, February 10, 2007 3:45 PM
  • I agree with nicod. Have tried all the WGA validation fixes; they all failed.  "OEM" isn't showing on my COA, and when referred to the manufacturer, Toshiba says contact Microsoft.

    To Michelle, Senior Msft Product Manager: When are you guys going to stop this madness?

    Sunday, February 11, 2007 2:36 AM
  • well ifos we seem to have alienated Microsoft's help on this issue.........
    Wednesday, February 14, 2007 9:42 PM
  • Nicod77,

    If you attempt to open a general support request, the MS support system rightly classifies your installation as OEM and wants to charge you for support, since OEM copies are supposed to be supported by the manufacturer.

    However, if you follow the link that Michelle posted it takes you to WGA-specific support which is no-charge for all licenses of XP.   https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860

    Wednesday, February 14, 2007 11:14 PM
  • Ifos,

    If you attempt to open a general support request, the MS support system rightly classifies your installation as OEM and wants to charge you for support, since OEM copies are supposed to be supported by the manufacturer.

    However, if you follow the link that Michelle posted it takes you to WGA-specific support which is no-charge for all licenses of XP.   https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860

    Wednesday, February 14, 2007 11:16 PM
  •  nicod77 wrote:

    I tried opening a support incident with Microsoft Product Support.  Because my Windows XP had been pre-installed I was not eligible for the free support.  Rather I was told by the site to contact the computer manufacturer.  IBM- pre Lenovo.  Fat lot of help they will be.  It's Mircosoft's product after all they should stand by it!

    It seems to me as an observer that Micorsoft is more intenton finding illegal copies of its operating systems rather than helping people with problems arising from Microsoft's own product.  Viewers of this site will see that no one from Microsoft has provided anything useful whatsoever as to fixing the problem.

    nicod77

    Hi Nicod77,

    This is more than likely an issue with your web browser (configuration or setting).  I cannot troubleshoot that, but I can provide you a direct link to install our ActiveX control directly, bypassing your browser settings.  Try this:

    1) http://go.microsoft.com/fwlink/?LinkId=69479 - when prompted choose RUN.  This will install our control.

    2) After installed, try validating:  http://www.microsoft.com/genuine/downloads/Validate.aspx?displaylang=en

    Was this successful?  In the event of continued issues, I would suggest that you open a service request with Microsoft Product Support:  http://go.microsoft.com/fwlink/?LinkId=52029

    Please let us know how this works for you.

    Thanks,
    Michelle

    Thursday, February 15, 2007 12:18 AM
  • Have had problems with the Microsoft XML Parser which you can get online from microsoft download page

    http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en 

    you will

    Thursday, February 15, 2007 5:40 AM
  • Hi lloydo,

    If you are have Windows Genuine Advantage issues, we request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.

    Step 2 is tell us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    If the issue is not WGA related, please go to http://www.micrsoft.com/support for assistance and support options.

    Thank you,
    Darin


     

    Friday, February 16, 2007 12:01 AM
  • Hi Michelle

    I seem to have solved the problem.

    1.  There was a Windows Management Instrumentation (WMI) problem I just isolated.  I did fixed that.(I don't know if that in anyway affect ActiveX).

    2. I then went to http://go.microsoft.com/fwlink/?LinkId=69479  then

    3. http://www.microsoft.com/genuine/downloads/Validate.aspx?displaylang=en

    Evreything seems to be working well now. 

    thanks for your help.

    Saturday, February 17, 2007 11:51 PM
  • Michelle,

     

    I had the same issue yet when I went to the Diag page it gave me the following error report...

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Detailed Status: N/A
    Windows Product Key: *****-*****-*****-*****-*****
    Windows Product Key Hash: (intentionally deleted by user)
    Windows Product ID: 55274-006-6154946-22035
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 61f7ae48-6e3e-4558-ab49-0e53276a372b
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: N/A, hr = 0x800b0001
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: Cryptographic Errors Detected

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: N/A, hr = 0x800b0001
    WgaLogon.dll Signed By: N/A, hr = 0x800b0001

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: E:\PROGRA~1\NETSCAPE\NETSCA~1\NETSCAPE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: E:\WINDOWS\system32\winlogon.exe
    File Mismatch: E:\WINDOWS\system32\licdll.dll
    File Mismatch: E:\WINDOWS\system32\dpcdll.dll
    File Mismatch: E:\WINDOWS\system32\ntoskrnl.exe
    File Mismatch: E:\WINDOWS\system32\ntdll.dll
    File Mismatch: E:\WINDOWS\system32\kernel32.dll
    File Mismatch: E:\WINDOWS\system32\crypt32.dll
    File Mismatch: E:\WINDOWS\system32\advapi32.dll
    File Mismatch: E:\WINDOWS\system32\setupapi.dll
    File Mismatch: E:\WINDOWS\system32\pidgen.dll
    File Mismatch: E:\WINDOWS\system32\oembios.bin
    File Mismatch: E:\WINDOWS\system32\oembios.dat
    File Mismatch: E:\WINDOWS\system32\oembios.sig
    File Mismatch: E:\WINDOWS\system32\syssetup.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>61f7ae48-6e3e-4558-ab49-0e53276a372b</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-VTHFG</PKey><PID>55274-006-6154946-22035</PID><PIDType>5</PIDType><SID>S-1-5-21-1292428093-162531612-839522115</SID><SYSTEM><Manufacturer>AWARD_</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20040625000000.000000+000</Date></BIOS><HWID>9C7937EF0184BC6D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57309</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    I tried to get it to fix the problem itself but it said it could not and asked me to contact MS.

     

    Can you help me with this?

     

    Ckkmichel84

    Sunday, February 18, 2007 2:39 PM
  •  ckkmichel84 wrote:

    Michelle,

    I had the same issue yet when I went to the Diag page it gave me the following error report...

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Detailed Status: N/A
    Windows Product Key: *****-*****-*****-*****-*****
    Windows Product Key Hash: (intentionally deleted by user)
    Windows Product ID: 55274-006-6154946-22035
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 61f7ae48-6e3e-4558-ab49-0e53276a372b
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: N/A, hr = 0x800b0001
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: Cryptographic Errors Detected

    File Scan Data-->
    File Mismatch: E:\WINDOWS\system32\winlogon.exe
    File Mismatch: E:\WINDOWS\system32\licdll.dll
    File Mismatch: E:\WINDOWS\system32\dpcdll.dll
    File Mismatch: E:\WINDOWS\system32\ntoskrnl.exe
    File Mismatch: E:\WINDOWS\system32\ntdll.dll
    File Mismatch: E:\WINDOWS\system32\kernel32.dll
    File Mismatch: E:\WINDOWS\system32\crypt32.dll
    File Mismatch: E:\WINDOWS\system32\advapi32.dll
    File Mismatch: E:\WINDOWS\system32\setupapi.dll
    File Mismatch: E:\WINDOWS\system32\pidgen.dll
    File Mismatch: E:\WINDOWS\system32\oembios.bin
    File Mismatch: E:\WINDOWS\system32\oembios.dat
    File Mismatch: E:\WINDOWS\system32\oembios.sig
    File Mismatch: E:\WINDOWS\system32\syssetup.dll

    I tried to get it to fix the problem itself but it said it could not and asked me to contact MS.

    Can you help me with this?

    Ckkmichel84

    Hi Ckkmichel84,

    When you ran the diagnostic tool, was the RESOLVE button available (http://go.microsoft.com/fwlink/?linkid=52012)?  If the button is available, press it and see if the diagnostic tool and fix the problems. 

    If it cannot you may have to resolve the issue manually:  http://support.microsoft.com/Default.aspx?kbid=813442 - This KB will describe how to do that.  It is kind of tedious. 

    If you do not feel comfortable handling this on your own, please do not hesitate to contact Microsoft Product Support at:  http://go.microsoft.com/fwlink/?LinkId=52029 - it's free.

    Good luck,
    Michelle

    Monday, February 19, 2007 8:00 PM
  • The version is Windows XP Service Pack 2.

    How i found th eproblem was jsut searching th einternet for about 4 hours and came across the parser problem. Went to MS download page and downloaded the file that i needed and it took care of the problem that i was having. When the problem started was when i did an update with microsoft update page and it downloaded all up dates except one. which was the hacking program that that use to check for bugs in the system adn removes them.

    The probelm had caused my IE 6 not to run scripts and also made several other programs not to run had downloaded IE  7 thinking th eIE 6 had a problem but when did this it still had a problem. Went to Symantec and went to do a check on the virus, spy ware and it didn't work so the reasearched and found the parser was the problem updated it and no problem since.

    I am trying to rember the differnent things of the symtoms. will have to think on this.

    lloydo

     

    Monday, February 19, 2007 11:14 PM
  • Michelle wrote...

     

    Hi Ckkmichel84,
    When you ran the diagnostic tool, was the RESOLVE button available (
    http://go.microsoft.com/fwlink/?linkid=52012)?  If the button is available, press it and see if the diagnostic tool and fix the problems. 
    If it cannot you may have to resolve the issue manually: 
    http://support.microsoft.com/Default.aspx?kbid=813442 - This KB will describe how to do that.  It is kind of tedious. 
    If you do not feel comfortable handling this on your own, please do not hesitate to contact Microsoft Product Support at: 
    http://go.microsoft.com/fwlink/?LinkId=52029 - it's free.
    Good luck,
    Michelle

     

     

     

    Michelle,

     

    I did have the resolve button and used it but it said that I need to resolve it manully.  It has been a few days since the problem came up and it seems to have resolved itself.  My issues are now gone and I am happily using my computer again.  Thanks for the help.

     

    Ckkmichel84

    Monday, February 26, 2007 1:23 AM
  • With more then 4 similar but separate issues, contained in this thread, it has become confusing und unmanageable. I am locking the thread.  If you have a similar issue, please create a new Thread specific to your issue.

    Thank you,
    Darin

     

    Monday, February 26, 2007 7:04 PM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Detailed Status: N/A
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 55277-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: 862f0a98-f128-46c2-b136-d24b3aaa5207
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signed By: N/A, hr = 0x800b0001
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: Cryptographic Errors Detected

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: N/A, hr = 0x800b0001
    WgaLogon.dll Signed By: N/A, hr = 0x800b0001

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe
    File Mismatch: C:\WINDOWS\system32\licdll.dll
    File Mismatch: C:\WINDOWS\system32\dpcdll.dll
    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe
    File Mismatch: C:\WINDOWS\system32\ntdll.dll
    File Mismatch: C:\WINDOWS\system32\kernel32.dll
    File Mismatch: C:\WINDOWS\system32\crypt32.dll
    File Mismatch: C:\WINDOWS\system32\advapi32.dll
    File Mismatch: C:\WINDOWS\system32\setupapi.dll
    File Mismatch: C:\WINDOWS\system32\pidgen.dll
    File Mismatch: C:\WINDOWS\system32\oembios.bin
    File Mismatch: C:\WINDOWS\system32\oembios.dat
    File Mismatch: C:\WINDOWS\system32\oembios.sig
    File Mismatch: C:\WINDOWS\system32\syssetup.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>862f0a98-f128-46c2-b136-d24b3aaa5207</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>55277-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2000478354-1078145449-1060284298</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Inspiron 2650</Model></SYSTEM><BIOS><Manufacturer>PHOENIX TECHNOLOGIES LTD.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20020910000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>38123207018400C2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17615</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    I do have a "COA"

    Windows XP Home edition

    Doesn't say OEM, but does say "Dell" and is where we bought the computer from, but I dont have a disk that is microsoft specific disk for windows, its a system disk from Dell with windows on it.

    Tuesday, February 27, 2007 12:47 AM
  • Rhioh,

    Please follow the answer given by Darin Smith MS in this post:  http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1270971&SiteID=25

    Post back to let us know if it worked for you.

    More bad news:  Your Office XP Pro w/Front Page installation is showing as Nongenuine (Office status=114 means nongenuine).  If this comes as a surprise to you, please go back to where you purchased the installed copy of Office and let them know that it is a counterfeit copy and that you demand the genuine copy that you paid for. or a refund.  In any case, please uninstall the nongenuine installation of Office XP Pro w/Front Page as soon as possible.

    Tuesday, February 27, 2007 12:57 AM
  •  ckkmichel84 wrote:
     

    Michelle,

    I did have the resolve button and used it but it said that I need to resolve it manully.  It has been a few days since the problem came up and it seems to have resolved itself.  My issues are now gone and I am happily using my computer again.  Thanks for the help.

    Ckkmichel84

    Thanks for letting me know, this is good news!!

    Thanks,
    Michelle

    Friday, March 2, 2007 8:49 PM