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Contract Line not decromenting RRS feed

  • Question

  • I have created a test customer toto.

    This customer has a valid contract , with a vaild contract line that contains 6 allotments.

    For an unknown reason I am having problems , the follwoing message is showing on the case:

    "The contract line does not have sufficient alltoments remaining. Check the contract liens and all open cases to determine if the customer is entitled to receive service"

    This customer has only one open case.

    Can anyone help

    Monday, July 26, 2010 8:58 AM

Answers

  • does this customer already have 6 cases for this contract line present ? This message means that customer have already used their 6 allotments..

    Open remaining contract line and see how many it shows used and remaining allotments on this record.

    Hope this helps..


    MayankP

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    Tuesday, July 27, 2010 9:40 PM