Cannot address cancelled subscription because previous credit card expired. RRS feed

  • Question

  • Hi, I recently received an email saying that my free 6 month extension had been cancelled.

    I followed the link to Microsoft Billing and my credit card which I had originally used to renew my subscription had expired. I tried to add the new credit card information to be told that I cannot add the same payment method. The old credit card (Walmart Student Visa) no longer exists. How do I replace that credit card with my new Visa and receive my 6 month extension?

    Thank you for your time,


    Monday, October 11, 2010 2:56 PM