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Product Key Failure :( RRS feed

  • Question

  • Just bought Vista Home Basic and installed it on my computer, went to activate it and it failed Sad

    Any help would be really appreciated ^_^



    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-HM8FM-TCFCW-3V4VD
    Windows Product Key Hash: kLMTrgMvB3cY0p8EpJZJEhD+FV4=
    Windows Product ID: 89572-008-0000025-71339
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {EEFB7D07-1EE8-4D93-82A6-2E70A446F42C}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EEFB7D07-1EE8-4D93-82A6-2E70A446F42C}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3V4VD</PKey><PID>89572-008-0000025-71339</PID><PIDType>5</PIDType><SID>S-1-5-21-2462431152-1615553847-3401053890</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>OptiPlex GX260               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="3"/><Date>20030428000000.000000+000</Date></BIOS><HWID>73303507018400E2</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Australia Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002


    Thanks in advance,

    Zac.
    Sunday, March 9, 2008 3:18 PM

Answers

  • I believe the link that Carey provided was to the Vista Support in the US. I suggest clicking the "Worldwide" link (upper right hand corner of that page) and select the country you are in. You will be taken to the Microsoft website for that country. Once there, navigate to the Vista Support page and start a Vista service request.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Wednesday, March 12, 2008 9:31 PM

All replies

  •  

    You can reset your Windows Vista activation by performing the following:

     

    1. Click on the Start button and in the Start Search box type in:  slui.exe 4

     

    2. Press the Enter key on your keyboard.

     

    3. Select your Country.

     

    4. Follow the instructions for phone activation.

     

    5.  Once completed, restart your computer.

     

    Sunday, March 9, 2008 7:02 PM
    Moderator
  • I followed the instructions on the phone and it said the 9 sets of 6 digits were invalid and if it was in error contact customer support etc.

    Is that my only option now to speak to a rep? If so when i get home from work ill give them a buzz Smile

    Thanks Alot,

    Zac.
    Sunday, March 9, 2008 11:51 PM
  • Open a FREE Microsoft support request: https://support.microsoft.com/oas/default.aspx?gprid=11731

     

    Monday, March 10, 2008 1:06 AM
    Moderator
  • "The product ID number you entered is not supported in the country that you have selected. Enter another product ID number or select a different support option below."

    I bought it from a retail chain Target in Australia?

    I did double check the numbers and i have put them in correctly Sad

    Sorry for the trouble,

    Zac.
    Monday, March 10, 2008 9:09 AM
  • I believe the link that Carey provided was to the Vista Support in the US. I suggest clicking the "Worldwide" link (upper right hand corner of that page) and select the country you are in. You will be taken to the Microsoft website for that country. Once there, navigate to the Vista Support page and start a Vista service request.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Wednesday, March 12, 2008 9:31 PM