locked
Although my Off XP2002 is genuine and each program was activated but failed when validation took place with message([0[0x8018010 RRS feed

  • Question

  • This computer has failed validation. Expand for details.

    Microsoft Office Project Standard 2003

    Microsoft Office Visio Professional 2003

    The product(s) listed above completed validation. However, as a result of the failed or incomplete validation(s) listed below, this computer is not eligible for the benefits of genuine Office. Remove the application(s) that failed or could not complete validation and run the validation tool again.

     

     

    Microsoft Office XP Professional:
    Validation Incomplete: Office Must Be Activated

    The validation process could not be completed because your copy of Microsoft Office has not been activated.

    Activate Office now

                    Start any Office application. The activation wizard will walk you through the steps required to activate Office.

                    For additional instructions, or if you have problems activating Office and Office applications, visit knowledge base article # 828958. To learn more about benefits of product activation, visit the How to Tell site.

    I was unable to activate Office

    If you are unable to activate Office by following the steps above or using the methods in the knowledge base article, the copy of Office on your computer may be counterfeit or may have been installed incorrectly.

    What could prevent activation?

                    If your computer is new, the copy of Office installed on your computer may be counterfeit or may have been incorrectly installed.

                    If Office was installed or upgraded on an existing computer:

                             The copy of Office you installed on your computer may be counterfeit.

                             A third party, such as a repair shop, may have installed Office incorrectly or used a counterfeit copy.

    [0x80180101]

     

    Wednesday, March 7, 2007 5:15 AM

Answers

  • Ken,

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing.. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012    

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”, you must choose to “Run” this tool when prompted.

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

    If the issue still has not been resolved could you please provide us with the following information:

    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.

     

    Wednesday, March 7, 2007 5:56 PM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-7JQ6H-CP83R-2FR66
    Windows Product Key Hash: XMPa0k5R2ci/Bx6WkcavcQoCEk4=
    Windows Product ID: 76487-OEM-2268656-32186
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: af0df5ad-48de-43f8-a87b-30962dfeda34
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-530-645_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-409-80004005_3E121E02-300-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>af0df5ad-48de-43f8-a87b-30962dfeda34</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-2FR66</PKey><PID>76487-OEM-2268656-32186</PID><PIDType>3</PIDType><SID>S-1-5-21-1004336348-507921405-682003330</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MXC062                          </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00</Version><SMBIOSVersion major="2" minor="4"/><Date>20060425000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>545A32CF0184607A</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>2F52E245DB72C00</Val><Hash>jW2GptAGbD8zN6vKJulacNV8LUE=</Hash><Pid>54186-786-1427205-17007</Pid><PidType>1</PidType></Product><Product GUID="{913A0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2003</Name><Ver>11</Ver><Val>391D015ACE9E5DE</Val><Hash>aPt0lLjaKyBJgm82dlkkNtt+G+c=</Hash><Pid>72076-751-3957297-55829</Pid><PidType>1</PidType></Product><Product GUID="{91510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>2E8ABB8F31A75E0</Val><Hash>HXpN5ZqUzMpe9aerbkple56Ee2w=</Hash><Pid>72085-752-2463364-55378</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Wednesday, March 7, 2007 11:01 PM
  • Ken,

      Good morning!  Thank you for posting the Diagnostic result. This will allow me to further investigate what may be happening with your issue. First I want to explain a portion of the report with particular attention focused on Office Status.

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft

    The report indicates your version of MS Office has not been activated or there may be a minor glitch with the licensing. I understand the inconvenience you are currently experiencing and would like to provide available options we have for assisting customers to address issues they are currently experiencing. Attached below is a Knowledge Base (KB) article regarding your problem. This article describes how to troubleshoot problems that you may experience when trying to activate a Microsoft Office product.

    http://support.microsoft.com/kb/903275/en-us
    When you activate an Office retail license, you enable full product functionality. Additionally, you are no longer prompted to activate the retail license every time that you start the Office product.

     When you try to start or activate an Office product, you may experience symptoms that indicate one of the following:
    • You have not successfully activated the Office product.
    • You must reactivate the Office product.
    • There may be part of a previous Office installation in the registry or in the Office folders.

    Ken, if you need further assistance please feel free to re-post here.  Thank you very much and hope your day goes great!!!

    Thursday, March 8, 2007 7:14 PM
  • Hi Stephen:

    I realized I did not describe the problem correctly. Today, I realized that I had a Office 2003  3 months trial version that came with my new Dell XPS M1210. However for a while ago, I was asked to activate it but I did not want to buy it. So instead of deleting the 2003 version, I installed my genuine 2002 XP professional version over it.. So all my 2002 office programs Word, Excel, PP, Access are installed and activated.  except Access which cannot be invoked with unknow reason( everytime I invoked, it said please wait until Window configures MS Office XP professional and then nothing displayed). Anyway, I validated each program via Help that shows each MS office program has been activatedas 2002 SP3. Today I checked my sistem via Window update and it listed via Express update for Office 2002 SP3 as well as Office 2003 security update (KB920813, KB929064) ans Office 2003 Update(KB925251). So I became suspicious about Office 2003 trial version which has been hidden somewhere in my PC which may have been causing all the trouble. Another question is that why Window update search tells me that I need 2002 SP3 update which was already added to my Office 2002. I also searched Office 2003 via Add/Remove programs to get rid of it but I cannot find it. Don't you think this may got to do with my problem? Please let me know  how to correct it a.s.a.p.  Thanks for your help.

     

    Saturday, March 10, 2007 1:50 AM
  • Hello Ken,

         Hope I may have found some information to solve your situation. First please uninstall both the trial version and your full version of MS Office. Microsoft doesn't recommend running more than one version of Office per machine. Also coupled with the fact one is a trial version I can see why problems are cropping up for you. 

    I understand the inconvenience you are currently experiencing and would like to provide available options we have for assisting customers to address issues they are currently experiencing. Attached below is a Knowledge Base (KB) article http://support.microsoft.com/kb/290301. This will allow you to download the Windows Installer Cleanup Utility and explain detailed information. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs on your computer, then reinstall Microsoft Office using the genuine MS Office installation CD and product key.

    Next, review the KB article @ http://www.microsoft.com/genuine/selfhelp/PkuInstructions.aspx?displayLang=enUtility.  This link provides information for Windows Product Key Update Tool Instructions. 

    If you are still having issues, can you do the following?

    1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.

    2) Download the tool: http://go.microsoft.com/fwlink/?linkid=52012 click RUN.

    3) When the tool loads, click “CONTINUE”.

    4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.

    5) From the Windows tab, click the COPY button.

    6) Please reply back to this post and PASTE the entire results into reply of this post. 

    We can take a look at it and offer you some suggestions as to how to resolve this issue.

     

    Tuesday, March 13, 2007 12:26 AM

All replies

  • Ken,

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing.. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012    

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”, you must choose to “Run” this tool when prompted.

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

    If the issue still has not been resolved could you please provide us with the following information:

    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.

     

    Wednesday, March 7, 2007 5:56 PM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-7JQ6H-CP83R-2FR66
    Windows Product Key Hash: XMPa0k5R2ci/Bx6WkcavcQoCEk4=
    Windows Product ID: 76487-OEM-2268656-32186
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: af0df5ad-48de-43f8-a87b-30962dfeda34
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-530-645_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-409-80004005_3E121E02-300-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>af0df5ad-48de-43f8-a87b-30962dfeda34</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-2FR66</PKey><PID>76487-OEM-2268656-32186</PID><PIDType>3</PIDType><SID>S-1-5-21-1004336348-507921405-682003330</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MXC062                          </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00</Version><SMBIOSVersion major="2" minor="4"/><Date>20060425000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>545A32CF0184607A</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>2F52E245DB72C00</Val><Hash>jW2GptAGbD8zN6vKJulacNV8LUE=</Hash><Pid>54186-786-1427205-17007</Pid><PidType>1</PidType></Product><Product GUID="{913A0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2003</Name><Ver>11</Ver><Val>391D015ACE9E5DE</Val><Hash>aPt0lLjaKyBJgm82dlkkNtt+G+c=</Hash><Pid>72076-751-3957297-55829</Pid><PidType>1</PidType></Product><Product GUID="{91510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>2E8ABB8F31A75E0</Val><Hash>HXpN5ZqUzMpe9aerbkple56Ee2w=</Hash><Pid>72085-752-2463364-55378</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Wednesday, March 7, 2007 11:01 PM
  • Ken,

      Good morning!  Thank you for posting the Diagnostic result. This will allow me to further investigate what may be happening with your issue. First I want to explain a portion of the report with particular attention focused on Office Status.

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft

    The report indicates your version of MS Office has not been activated or there may be a minor glitch with the licensing. I understand the inconvenience you are currently experiencing and would like to provide available options we have for assisting customers to address issues they are currently experiencing. Attached below is a Knowledge Base (KB) article regarding your problem. This article describes how to troubleshoot problems that you may experience when trying to activate a Microsoft Office product.

    http://support.microsoft.com/kb/903275/en-us
    When you activate an Office retail license, you enable full product functionality. Additionally, you are no longer prompted to activate the retail license every time that you start the Office product.

     When you try to start or activate an Office product, you may experience symptoms that indicate one of the following:
    • You have not successfully activated the Office product.
    • You must reactivate the Office product.
    • There may be part of a previous Office installation in the registry or in the Office folders.

    Ken, if you need further assistance please feel free to re-post here.  Thank you very much and hope your day goes great!!!

    Thursday, March 8, 2007 7:14 PM
  • Hi Stephen:

    I realized I did not describe the problem correctly. Today, I realized that I had a Office 2003  3 months trial version that came with my new Dell XPS M1210. However for a while ago, I was asked to activate it but I did not want to buy it. So instead of deleting the 2003 version, I installed my genuine 2002 XP professional version over it.. So all my 2002 office programs Word, Excel, PP, Access are installed and activated.  except Access which cannot be invoked with unknow reason( everytime I invoked, it said please wait until Window configures MS Office XP professional and then nothing displayed). Anyway, I validated each program via Help that shows each MS office program has been activatedas 2002 SP3. Today I checked my sistem via Window update and it listed via Express update for Office 2002 SP3 as well as Office 2003 security update (KB920813, KB929064) ans Office 2003 Update(KB925251). So I became suspicious about Office 2003 trial version which has been hidden somewhere in my PC which may have been causing all the trouble. Another question is that why Window update search tells me that I need 2002 SP3 update which was already added to my Office 2002. I also searched Office 2003 via Add/Remove programs to get rid of it but I cannot find it. Don't you think this may got to do with my problem? Please let me know  how to correct it a.s.a.p.  Thanks for your help.

     

    Saturday, March 10, 2007 1:50 AM
  • Hello Ken,

         Hope I may have found some information to solve your situation. First please uninstall both the trial version and your full version of MS Office. Microsoft doesn't recommend running more than one version of Office per machine. Also coupled with the fact one is a trial version I can see why problems are cropping up for you. 

    I understand the inconvenience you are currently experiencing and would like to provide available options we have for assisting customers to address issues they are currently experiencing. Attached below is a Knowledge Base (KB) article http://support.microsoft.com/kb/290301. This will allow you to download the Windows Installer Cleanup Utility and explain detailed information. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs on your computer, then reinstall Microsoft Office using the genuine MS Office installation CD and product key.

    Next, review the KB article @ http://www.microsoft.com/genuine/selfhelp/PkuInstructions.aspx?displayLang=enUtility.  This link provides information for Windows Product Key Update Tool Instructions. 

    If you are still having issues, can you do the following?

    1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.

    2) Download the tool: http://go.microsoft.com/fwlink/?linkid=52012 click RUN.

    3) When the tool loads, click “CONTINUE”.

    4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.

    5) From the Windows tab, click the COPY button.

    6) Please reply back to this post and PASTE the entire results into reply of this post. 

    We can take a look at it and offer you some suggestions as to how to resolve this issue.

     

    Tuesday, March 13, 2007 12:26 AM