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Windows Genuine Advantage Kit question RRS feed

  • Question

  • A while back, I sent to MS a copy of Windows XP Pro I got off ebay which I believed to be counterfeit. Well, I received recently a Windows Genuine Advantage Kit in the mail. Thing is, it's a French distribution. Is the French version of the kit the same as the English version or should I request MS to send along an English kit?

    -Alan
    Tuesday, January 20, 2009 1:31 AM

Answers

  • Hello Alan,

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum.  Do you have questions about your Genuine Advantage Kit you previously ordered, including what the product key is? Please refer to the following link for phone numbers and operational hours. See below:

    http://support.microsoft.com/gp/cuphone

    You should receive an e-mail from service@microsoft.com  which will contain the 25 digit Product Key along with instructions for running the conversion tool. Please print a copy of the email for your records. You may be asked for your Product Key in the future if you request Windows Product Support. The next step of the update process will also ask you for your Product Key.

    Windows Product Key Update Tool:

     http://go.microsoft.com/fwlink/?LinkId=45668            

    This tool will lead you through several steps to convert your current Windows Vista software to a genuine and activated copy of Windows Vista.  All active items in your order for Microsoft Products have been shipped. 

    Additional WGA Kit information: 

    http://www.microsoft.com/genuine/selfhelp/OrderHelp.aspx?displaylang=en&sGuid=278ceda3-fc97-4e0a-897a-ebdc7cb537fc 


    Take care Alan :-)


    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, January 20, 2009 1:38 AM
    Tuesday, January 20, 2009 1:37 AM