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Send email from CRM 4.0 Webclient RRS feed

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    Can anyone tell me how it is possible to send email from CRM webclient, without having to use Outlook client

    Is there a need to install Email Router? and should this be installed directly on the exchange server (exchange 2010), is it nessecary to install someont in the client pc's ? Or on the Dynamics crm server ?

     

     

    Monday, April 19, 2010 9:20 AM

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    You are true, you need to install the Email router that can be installed anywhere... except if you need some advanced features. In this case, you will need to install it on Exchange server or a server with MAPI components.

    Nothing to install on the client computer.

    You just need to configure the email router and each user profile to use this router.

     

    My blog : http://mscrmtools.blogspot.com

    All my tools on my new dedicated site: MSCRMTools Repository
    Monday, April 19, 2010 9:23 AM
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    An Email Router for CRM needs to be installed and configured to send and receive emails for CRM web client.

    You can download e-mail router readme from http://www.microsoft.com/downloads/details.aspx?FamilyId=C54B428B-3565-4037-B4F3-C553F3288C45&displaylang=en

    Also follow this link to understand e-mail router better. Check out the instructional videos on http://rc.crm.dynamics.com/rc/regcont/en_us/OP/articles/configrouter.aspx#o30953

    Video on configuring the router with POP3 http://video.mikelu.org/emailrouterpop3/emailrouterpop3.html

    Best Regards,
    Gagandeep Singh
    http://mscrmnovice.blogspot.com
    • Marked as answer by Jim Glass Jr Wednesday, April 21, 2010 4:04 PM
    Monday, April 19, 2010 10:32 AM
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    I've tried to set the email router up for outgoing emails and the test was a sucess

    Outgoing Status: Succeeded

    I've pulished it and still cannot send emails from CRM web client , i've also added a queue

    when i try to send an email i get the message that the message hasnt been submitted for delivery yet - shouldnt this happen automatically ?

     

    Monday, April 19, 2010 1:29 PM
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    Did you validated that each user account is defined with Email router as outgoing method?

     

    My blog : http://mscrmtools.blogspot.com

    All my tools on my new dedicated site: MSCRMTools Repository
    Monday, April 19, 2010 1:30 PM
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    Yes i created one user in ER for outgoing and this is also the user that i log into crm with

    is there a function that you need to activate in order to have the emails sent out ?

     

    Monday, April 19, 2010 1:44 PM
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    Nop, you just need to configure the email router. 

    When you retrieve CRM data in the email router configuration, you should see your user account.

    When the test succeed, then you must publish the configuration (a button on the bottom right of the configuration window) and it should work...

    My blog : http://mscrmtools.blogspot.com

    All my tools on my new dedicated site: MSCRMTools Repository
    Monday, April 19, 2010 8:09 PM
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    yep done that, but didnt help , I'm still not able to send emails fromthe web client

     

    Tuesday, April 20, 2010 7:16 AM
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    Check the Event Viewer for any error on EmailRouter and paste the error that it has thrown. It will help the forum help you better. :)
    Best Regards,
    Gagandeep Singh
    http://mscrmnovice.blogspot.com
    Tuesday, April 20, 2010 8:01 AM
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    This is the error message i get from event viewer

    #61042 - An error occurred while processing the outgoing e-mail message with subject "eee CRM:0005010" for SMTP: http://servername/xxxx  for delivery through smtp.smtpservername.com. System.Net.Mail.SmtpException: Server does not support secure connections.

    at System.Net.Mail.SmtpConnection.GetConnection(String host, Int32 port)

    at System.Net.Mail.SmtpTransport.GetConnection(String host, Int32 port)

    at System.Net.Mail.SmtpClient.GetConnection()

    at System.Net.Mail.SmtpClient.Send(MailMessage message)

    at Microsoft.Crm.Tools.Email.Providers.SmtpPollingSendEmailProvider.ProcessMessageInternal(email emailMessage)

    at Microsoft.Crm.Tools.Email.Providers.CrmPollingSendEmailProvider.ProcessMessage(email emailMessage)

    at Microsoft.Crm.Tools.Email.Providers.CrmPollingSendEmailProvider.Run()

    Tuesday, April 20, 2010 11:34 AM
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    I've tried to uninstall Email router and reinstall it again and then install Rollup 9 for Email router

    Now I am able to send emails internally - but I still cannot send mail out to external email accounts

    Error msg on Event viewer

     

    #61042 - An error occurred while processing the outgoing e-mail message with subject "Tester fra CRM WEB CRM:0005013" for SMTP: http://servername.com/site for delivery through smtp.servername.com. System.Net.Mail.SmtpFailedRecipientsException: Unable to send to all recipients. ---> System.Net.Mail.SmtpFailedRecipientException: Mailbox unavailable. The server response was: 5.7.1 Unable to relay

    --- End of inner exception stack trace ---

    at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, SmtpFailedRecipientException& exception)

    at System.Net.Mail.SmtpClient.Send(MailMessage message)

    at Microsoft.Crm.Tools.Email.Providers.SmtpPollingSendEmailProvider.ProcessMessageInternal(email emailMessage)

    at Microsoft.Crm.Tools.Email.Providers.CrmPollingSendEmailProvider.Run()

    Tuesday, April 20, 2010 12:10 PM
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    I did not quite understand smtp.servername.com. Is that the smtp server name?
    Best Regards,
    Gagandeep Singh
    http://mscrmnovice.blogspot.com
    Tuesday, April 20, 2010 8:05 PM
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    yeah, e.g. smtp.microsoft.com  or what ever the name might be
    Wednesday, April 21, 2010 9:52 AM
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    It's been long since your thread is running. Let us try and resolve this. There could be many reasons for not able to send e-mail messages.

    1. Your E-mail Router configuration could be wrong (SSL connection uses a different network port.) Your first log points to this. Server does not support secure connections.

    2. There could be firewall blocking your e-mails from sending.

    3. The recepient e-mail address could be wrong. Your second log points to this. Recepient e-mail address is wrong.

    4. The e-mail's are not sent immediately when you click on Send. It might take couple of minutes before the e-mail is submitted for delivery.

    Any other logs about E-mail Router error can give us more idea.

    Configuring and using E-mail router with POP3 and SMTP is not tough. You must look at something specific with your environment.

    Best Regards,
    Gagandeep Singh
    http://mscrmnovice.blogspot.com
    • Marked as answer by Jim Glass Jr Wednesday, April 21, 2010 4:04 PM
    Wednesday, April 21, 2010 10:14 AM
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    HI

    The email router seems to be setup correctly, the test i make from there going through without problems

    I've turned off the firewall, checked the mail adress and it is correct , I am able to send emails to internal email adresses however when i try to send it to a external e.g. gmail account the mail doesnt go through

    So i guess the problem now is on the SMTP server , but that is fairly simple to setup and i cannot see where the error should be

     

     

    Wednesday, April 21, 2010 10:52 AM
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    Hi

    Seems like the problem is on the exchange server, the router is correct since i am able to send mails internally, so i will check the exchange server setup

     

    Thursday, April 22, 2010 6:47 AM
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    Thanks for your help, I'll post the solution out when i find out what it is from the exchange side

     

    Thursday, April 22, 2010 6:50 AM
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    Hi Krebs8000 Users Medals

    did you find any solution,I faced same problem, if you find any solution please help me urgentlyUsers MedalsUsers MedalsUsers MedalsUsers Medals


    Thursday, May 26, 2011 8:15 AM