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Error code 0023-80070643 RRS feed

  • Question

  •  

    I have tried all the troublshooting and still will not instal. It downloads all the way but stops about half way through install. Please help
    Tuesday, August 26, 2008 2:23 AM

Answers

All replies

  • Go to Windows Update and install updates marked critical or important and then try to install One Care.

    Tuesday, August 26, 2008 4:17 AM
    Moderator
  •  

    i have downloaded all the updates but there is a security update and a service pack 3 that wont install
    Tuesday, August 26, 2008 5:10 AM
  • The 0023 error is specific for an older XP security patch that needs to be in place before OneCare will install. So, you'll need to resolve the Windows Update issues before proceeding with the OneCare install. See the Windows Update Solution Center - http://support.microsoft.com/ph/6527 for your support options for Windows Update or contact OneCare support for help with the installation of OneCare - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

    Tuesday, August 26, 2008 12:31 PM
    Moderator
  • Hi Steve, I have gone to the download link and updated all critical updates to my computer. One will not install. Security update KB946648 will not install. I have tried several times. I assume I have to resolve this problem before I can fix my OneCare issue.

    Can you help me with the KB946648 situation or should I start another thread?
    As I mentioned before, I am not computer literate. Need all the help I can get.

    Thanks for your support.

     

    Bill

    Sunday, April 26, 2009 5:14 PM
  • Bill, you should be able to get help with a hotfix that won't install at the Microsoft Update Solution Center - http://support.microsoft.com/ph/6527#tab0
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Sunday, April 26, 2009 5:48 PM
    Moderator
  • Hi Jim,

    Thanks for you timely response.

    Well I just tried what you said; went to the update solution center at the link you posted. KB 946648 still did not download. I received the following message;

    Required installation branch ws not found in INF file.

    I have no idea what this is or what to do next.

    Your continued help is greatly appreciated.

    Bill
    Sunday, April 26, 2009 6:01 PM
  • If you scroll to the bottom of this page - http://support.microsoft.com/ph/6527#tab0 there is a support link.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Sunday, April 26, 2009 6:08 PM
    Moderator
  • Thanks Jim,

    Started my email support.

    Thanks for your help.

    Bill
    Sunday, April 26, 2009 6:48 PM
  • You're welcome Bill. Since there are several possible causes for the hotfix installation failure you will benefit from working with Windows Update support experts.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Sunday, April 26, 2009 6:59 PM
    Moderator