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April CTP Crashes HPC CLuster Manager RRS feed

  • Question

  • Hi

     

    When I try and go to Charts and reports it crashes the manager, and when I start it up it remembers where it was previously ..... which means it crashes again, you have to change the page before it can fully initialise. This was also a problem with the March CTP.

     

    is any one else seeing this

     

     

    Description:

    Stopped working

    Problem signature:

    Problem Event Name: CLR20r3

    Problem Signature 01: hpcclustermanager.exe

    Problem Signature 02: 2.0.0.0

    Problem Signature 03: 4808e5b1

    Problem Signature 04: System.Windows.Forms

    Problem Signature 05: 2.0.0.0

    Problem Signature 06: 47577e4b

    Problem Signature 07: 14cc

    Problem Signature 08: 23

    Problem Signature 09: System.ObjectDisposedException

    OS Version: 6.0.6001.2.1.0.272.7

    Locale ID: 3081

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    Monday, April 28, 2008 11:51 PM

Answers

  • Thanks for reporting the issues. And special thanks to Alex who provided us with crash dump.

     

    We have found the issue was that we handled certain date format incorrectly. We're working on a fix for this problem and it should be included in our upcoming releases.

     

    For the time being, unfortunately you have to change your date format for reporting to work. Here are the steps:

    1. Go to Regional and Language Option dialog in the control panel

    2. Change the current format in the Format tab to "English (United States)" and click OK.

     

    Thank you!

    Christina

     

     

     

    Tuesday, May 13, 2008 5:43 AM

All replies

  •  

    Thanks for the bug report.  I've brought it up with Dev and will try to get back to you here later this week if we need more details.

     

    Thanks,
    Josh

    Tuesday, April 29, 2008 6:31 AM
  •  

    We did experience a similar bug at one point.  Dev had a few follow-up qusetions to see if this was the same issue:

    l  Can this consistently repro?

    l  Does that page being opened belong to Charting or Reporting? (What's highlighted in the Nav Pane Tree?)

    l  Does this only happen for the first time user opens “Chart and Report” wunderbar?  Or everytime you navigate back?

     

    Thanks,

    Josh

     

    Tuesday, April 29, 2008 5:07 PM
  •  

    Hi

     

    Yes happens each time I open the April CTP console

     

    When I click charts and reporting on the left hand side, the top item is selected in the tree I can't tell what it is because it crashes when i do

     

    Description:

    Stopped working

    Problem signature:

    Problem Event Name: CLR20r3

    Problem Signature 01: hpcclustermanager.exe

    Problem Signature 02: 2.0.0.0

    Problem Signature 03: 4808e5b1

    Problem Signature 04: System.Windows.Forms

    Problem Signature 05: 2.0.0.0

    Problem Signature 06: 47577e4b

    Problem Signature 07: 14cc

    Problem Signature 08: 23

    Problem Signature 09: System.ObjectDisposedException

    OS Version: 6.0.6001.2.1.0.272.7

    Locale ID: 3081

     

    left latest dump info - on a fresh install of the admin console

    happens everytime I go there

     

    note the os is the eval 2008 dvd with HP psp installed (its a HP DL385 server)

    Wednesday, April 30, 2008 12:39 AM
  • We also have exactly the same problem. Any reports crash Cluster Manager when clicked.

    The worst thing is, it'll crash cluster manager again next time because it remember the last selected option .
    Wednesday, April 30, 2008 10:59 AM
  • We'd like to get some logfiles from you to help figure it out.

     

    Can you guys run the following PS script on the HN and then zip and e-mail me (jbarnard at microsoft dot com) the resulting output folder?  If you don't want to provide all of the info, we'd at least like to get all of the logfiles from %CCP_DATA%\Logfiles

     

    Code Snippet

    #Some location information
    $OutputDirName = "ClusterConfig"
    $NetworkInfoFile = "$OutputDirName\NetworkInfo.txt"
    $NodeInfoFile = "$OutputDirName\NodeInfo.txt"
    $LogDir = "$OutputDirName\Logs"

     

    #Create a directory in which to stash everything
    Echo "Creating directories . . ."
    New-Item -name $OutputDirName  -ItemType directory

     

    #Get system information
    "Getting system info . . ."
    msinfo32 /report "$OutputDirName\SysInfo.txt"

     

    #Dump the Network Information to a File
    Echo "Dumping network configuration . . ."
    "Network Topology:" > $NetworkInfoFile
    Get-HpcNetWorkTopology >> $NetworkInfoFile
    "" >> $NetworkInfoFile
    "Network Interfaces:" >> $NetworkInfoFile
    Get-HpcNetworkInterface | Format-List >> $NetworkInfoFile

     

    #Dump the Node Information to a File
    ECho "Dumping node info . . ."
    Get-HpcNode | sort NetBiosName | Format-List >> $NodeInfoFile

     

    #Copy over the log files
    Echo "Copying HPC logs . . ."

    robocopy $env:CCP_DATA\Logfiles "$OutputDirName\Logs" /E

     

    #Get Event Logs
    Echo "Copying system logs . . ."
    Get-EventLog -LogName "System" > "$LogDir\System.log"
    Echo "Copying application logs . . ."
    Get-EventLog -LogName "Application" > "$LogDir\Application.log"
    Get-EventLog -LogName "Windows HPC Server" > "$LogDir\WinHPC.log"

     

    Thanks,
    Josh

    Wednesday, April 30, 2008 10:55 PM
  • Thanks for sending us the files. We'd like to have a bit more detail with the events. Could you please send some additional info?

     

    Please do the following:

    1. Open your Event Viewer.

    2. Right click on the System event category and click on Save As option

    3. Save the event log in the default event log format

    4. Do the same for "Application" and "Windows HPC Server" categories.

     

    Please send this via email (christc at microsoft dot com)

     

    Thanks,

    Christina

    Sunday, May 4, 2008 5:39 AM
  • done, could not find the "Windows HPC Server" categories and there was nothing under hpc

    Monday, May 5, 2008 12:54 AM
  • Alex

    I have exactly the same problem here.

    Problem was also reproducable when I installed the cluster management tools on an XP workstation.

    Initally the first 3 charts and reports could be examined, but as soon as I clicked on "Job Turnaround" the  management interface crashed.

    As you say when I restart it remembers where I was and crashes again.

    One way around this I have found is to relaunch the "HPC Cluster Manager" and then VERY QUICKLY click on Node Management or other major group in the bottom left pane, in fact anything but "Charts and Reports". Then you can continue management as before.

    Only thing is that now Charts and Reports is completely unavailable.

    Not sure if it possible to fix the default view via the registry.

    Hope that helps.

    Regards

    Jon

    Thursday, May 8, 2008 1:18 PM
  • Thanks to Alex's crush dump, we figured out this issue may have something with OS locale.

     

    Alex and Jon, could you tell me what your head node's locale settings are? Please go to "Regional and Language Options" and check the locale setting.

     

    Thank you,

    Christina

     

    Friday, May 9, 2008 6:41 AM
  •  

    locale = australia
    Friday, May 9, 2008 7:18 AM
  • hi

     

    "English UK" running on Windows 2008 Enterprise Server.

     

    Thanks and regards

    Jon

     

    Friday, May 9, 2008 3:10 PM
  • Thanks for reporting the issues. And special thanks to Alex who provided us with crash dump.

     

    We have found the issue was that we handled certain date format incorrectly. We're working on a fix for this problem and it should be included in our upcoming releases.

     

    For the time being, unfortunately you have to change your date format for reporting to work. Here are the steps:

    1. Go to Regional and Language Option dialog in the control panel

    2. Change the current format in the Format tab to "English (United States)" and click OK.

     

    Thank you!

    Christina

     

     

     

    Tuesday, May 13, 2008 5:43 AM