locked
error 0xC004D401 RRS feed

  • Question

  • This error appears randomly now, I've tryed fixing it on my own to no avail... It's odd scince i have had no problem scince I built this around christmas 2006.  I have found some similar reports, but the admins tell me to create my own question...

    All that happens is that the error window comes up once in a while and occasionaly i cannot acsess the control panel, I have tried both RegCure and AVG with no result, so I'm guessing this is an error. I shall try to repair it more.

    Thursday, November 27, 2008 1:24 AM

Answers

  • Hello Armada,


    Windows Vista is in what we call a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.  

    1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, and was modified in some way. This can be caused by a malicious program (malware) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.

     2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way and is usually caused by a running program that is incompatible with Windows Vista.

     Because there is No Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, your issue is an In Memory Mod-Auth and therefore caused by an incompatible program. This means there is a program install and running that is trying to access parts of the OS that Windows Vista does not allow which by definition means it is incompatible with Windows Vista.

     In addition to why a Tamper occurs, it's also important to understand how Windows Vista detects the Tamper event. There is a Service that runs in Windows Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Windows Vista (most likely) would not immediately enter a Tamper State and it could take some time for the Tamper to be detected. The important point to note is that the moment Windows Vista detects the Tamper, you know that the program that caused the tamper, is currently running.

     Below I have provided a number of steps to help you identify the program that is causing the tamper:

     The following Knowledge Base (KB) article may help you confirm that you do not have any of the programs known to cause this type of issue.

     KB931699 - Error message when you use Windows Vista: "An unauthorized change was made to your license"

     http://support.microsoft.com/kb/931699/

     
    Second, in your Microsoft Genuine Diagnostic Tool (MGADT) report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:xxxxxxxxxxxxxxxxx- This is the Tamper Time Stamp and it breaks down like this:

     

    (Year)       (Month)      (Day)      (Time in 24format)      (Millisecond)

    M:2008      11                28             1119                            35947-
     

    Now that you know the time of the tamper, you can now try to connect that time with a program.

     

    1) Login to Windows Vista and select the option which launches an Internet Browser

    2) Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter

    3) When asked if you want to Open or Save this file, select Open

    4) In the left hand panel, click Reliability Monitor

    5) Then click System Stability Chart above the date 11/28.   

    6) Below the chart, in the System Stability Report section look at the report titled "Software (Un) Installs for 11/28/2008.  

    7) Look for any program that shows "Application Install" in the 'Activity' column.

    8) Since the process that detects tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Windows Vista to a Tamper State. Because of this, please repeat steps 5) through 7) for the dates 11/27/2008,11/26/2008 and 11/25/2008. 

    This could tell you what programs were installed on or around the Tamper date and should help you narrow down the possible programs that could be causing the issue. Unfortunately, if you installed the program (say) on 09/01/2007, but you didn't run (and, hence, prompted the tamper state) till 11/28/2008, this process may not be helpful.  The removal of any application you may have installed recently could go a long way to troubleshooting these issues as well since it may fall outside of the 3 day time frame described above.

    Note: Since everyone has different programs installed on their computer, it is extremely hard for support to figure out what program is causing the problem, but if you still need assistance in identifying the Incompatible Program, please create a no cost support request at the following link below:

    http://go.microsoft.com/fwlink/?linkid=52029



    Thank you.


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, December 1, 2008 9:38 PM
    Monday, December 1, 2008 9:38 PM

All replies

  • Hello Armada,

    Please follow the steps below as it could resolve your issue. If need be, provide us with additional information to determine the cause of this issue.

    Make sure you are logged on as an Administrator.

    Confirm you are using the most current version of Genuine Advantage by clicking Validate Windows on the website below:

    http://www.microsoft.com/genuine

    If the above steps do not resolve your issue, continue below.

    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

    By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows Vista.

    1. What edition/version of Windows XP is titled?

    ·         Home Basic

    ·         Home Premium 

    ·         Business

    ·         Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key. 

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=b5c507e5-3522-40de-a2f4-97d82b39cc47&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Genuine Advantage forum. We look forward to working with you.



    Thank you,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    Thursday, November 27, 2008 1:31 AM
  • COA reads:
    Windows Vista Home Premium
    OEM software

    customer scenario... I'm guessing that means what is happening... well occasionally while I'm using my computer an error message pops up, it tells me that something is wrong with the operating system, and it's not genuine... And then it puts me in a RFM where I can't use my printer or open the control panel... which has annoyed my family since they now have no access to the printer...

    This only happens occasionally. usually after an hour or two and restarting resets it for another hour.

    I have tried a few things, like removing updates, to no avail...



    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004d401
    Cached Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-8FD67-8Y3TD-GC4MR
    Windows Product Key Hash: XKNx1oZjHp0BD2WculHdE2d7NhM=
    Windows Product ID: 89578-OEM-7359614-41922
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {0CF7A0ED-B038-450A-9746-B5CFA560310B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error: M:20081128111935947-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0CF7A0ED-B038-450A-9746-B5CFA560310B}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GC4MR</PKey><PID>89578-OEM-7359614-41922</PID><PIDType>3</PIDType><SID>S-1-5-21-1488023218-1348378703-1810054362</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>122-CK-NF68</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20070112000000.000000+000</Date></BIOS><HWID>8C323507018400FA</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>46FCFDA8BF0BF14</Val><Hash>W1SoaGjuWdwQJGA3yCQzjWvVjbY=</Hash><Pid>81602-906-5855822-68859</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

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    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

    HWID Data-->
    HWID Hash Current: NgAAAAIAAwABAAEAAQABAAAAAwABAAEAeqiemAYg9BlMH+aNkgAql37Q8vQK1sSasCusVswx

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Nvidia  NVDAACPI
      FACP   Nvidia  NVDAACPI
      MCFG   Nvidia  NVDAACPI
      WDRT   Nvidia  NVDAACPI
     

    Friday, November 28, 2008 6:38 PM
  • Hello Armada,


    Windows Vista is in what we call a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.  

    1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, and was modified in some way. This can be caused by a malicious program (malware) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.

     2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way and is usually caused by a running program that is incompatible with Windows Vista.

     Because there is No Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, your issue is an In Memory Mod-Auth and therefore caused by an incompatible program. This means there is a program install and running that is trying to access parts of the OS that Windows Vista does not allow which by definition means it is incompatible with Windows Vista.

     In addition to why a Tamper occurs, it's also important to understand how Windows Vista detects the Tamper event. There is a Service that runs in Windows Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Windows Vista (most likely) would not immediately enter a Tamper State and it could take some time for the Tamper to be detected. The important point to note is that the moment Windows Vista detects the Tamper, you know that the program that caused the tamper, is currently running.

     Below I have provided a number of steps to help you identify the program that is causing the tamper:

     The following Knowledge Base (KB) article may help you confirm that you do not have any of the programs known to cause this type of issue.

     KB931699 - Error message when you use Windows Vista: "An unauthorized change was made to your license"

     http://support.microsoft.com/kb/931699/

     
    Second, in your Microsoft Genuine Diagnostic Tool (MGADT) report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:xxxxxxxxxxxxxxxxx- This is the Tamper Time Stamp and it breaks down like this:

     

    (Year)       (Month)      (Day)      (Time in 24format)      (Millisecond)

    M:2008      11                28             1119                            35947-
     

    Now that you know the time of the tamper, you can now try to connect that time with a program.

     

    1) Login to Windows Vista and select the option which launches an Internet Browser

    2) Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter

    3) When asked if you want to Open or Save this file, select Open

    4) In the left hand panel, click Reliability Monitor

    5) Then click System Stability Chart above the date 11/28.   

    6) Below the chart, in the System Stability Report section look at the report titled "Software (Un) Installs for 11/28/2008.  

    7) Look for any program that shows "Application Install" in the 'Activity' column.

    8) Since the process that detects tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Windows Vista to a Tamper State. Because of this, please repeat steps 5) through 7) for the dates 11/27/2008,11/26/2008 and 11/25/2008. 

    This could tell you what programs were installed on or around the Tamper date and should help you narrow down the possible programs that could be causing the issue. Unfortunately, if you installed the program (say) on 09/01/2007, but you didn't run (and, hence, prompted the tamper state) till 11/28/2008, this process may not be helpful.  The removal of any application you may have installed recently could go a long way to troubleshooting these issues as well since it may fall outside of the 3 day time frame described above.

    Note: Since everyone has different programs installed on their computer, it is extremely hard for support to figure out what program is causing the problem, but if you still need assistance in identifying the Incompatible Program, please create a no cost support request at the following link below:

    http://go.microsoft.com/fwlink/?linkid=52029



    Thank you.


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, December 1, 2008 9:38 PM
    Monday, December 1, 2008 9:38 PM