Inquiry about certs RRS feed

  • Question

  • Good morning/afternoon/evening/other astronomical event depending upon your location!

    I'm current an IT Apprentice enrolled on aCity and Guilds Level 3 IT, Web, Software and Telecoms Advanced Apprenticeship which is due to end in March this year. I've already gained A+, MCTS and City and Guilds certification but I'm a bit puzzled as to what to do next.

    I'd like to upgrade my MCTS: Windows 7, Configuring to an MCSA by taking the Windows 7, Enterprise Desktop Administrator 070-686 exam. For the 070-680 exam I went on instructor led courses and  basically watched Professor Messer back-to-back like he was the Doctor. Thing is I can't find any instructor led courses for the 686 exam around where I live (Romford, Essex) and going to London once my contract is expired would be far too costly. So I don't suppose any of you know of any training providers around that way?

    After hopefully getting an MCSA I don't really know what to go for, maybe a CCNA? What certs out there are good for help desk support?

    Many thanks in advance, and sorry for the wall of text.

    TL;DR: 070-686 exam help please, other certs for help desk support?

    Friday, January 3, 2014 12:39 PM


All replies

  • Hi, dogezon.

    It would be a shame if you couldn't pass the 70-685 or the 70-686 exam before January 31st, 2014. If you could, you would also earn one (or two if you passed both) additional associated MCITP desktop support title(s): http://www.microsoft.com/learning/en-us/mcitp-certification.aspx#item-ID0EEAAAABCA

    Based on your schedule and location, there are alternatives to classroom training including virtual training, online training, online study guides, exam study books, and practice exams.

    If you need any examples of the resources I just listed, please let me know. Here is some of the free online training offered by Microsoft: http://www.microsoftvirtualacademy.com/training-topics/desktop-devices-management

    The next step? That depends on if you wish to stick with Microsoft certification or not. Many aspiring IT specialists typically use their MCSA certification as a stepping stone to the flagship MCSE title, here:

    Alternately, you may wish to pursue certification with the Help Desk Institute (HDI) here: http://www.thinkhdi.com/

    Just some thoughts. Good luck!

    Best wishes, Davin Mickelson

    Friday, January 3, 2014 10:10 PM
  • Hey Davin,

    Thank you in advance for your reply, it's been really helpful in letting me figure things out!

    I'd like to pass the 70-686 - as it's concerned with deployment and SCCM which I found quite interesting - before Jan 31st. However, I don't know if this is doable. I'll take a few practice exams of it in order to see where I stand as 2 certs for the work of 1 sounds quite nice!!!

    The book I can find on Amazon. However, the virtual training courses ect. are proving a little difficult to find. An example would be appreciated if that's OK? In terms of the next step, I think sticking with Microsoft and the big players such as Cisco is a good idea as the certs I'll get from them would be Internationally recognised and I do plan to travel! :3

    Looking at the MCSEs the Private Cloud one looks most in line with my interests. Though it is based on Server 2012 tech and I'm not sure how wide spread the adoption of this is as, for example, in my company we're mainly a 2008R2 house with some servers still on 2003 which I'd image is the same for most SMEs which don't see the benefits as outweighing the upgrade costs.

    Getting a Hyper-V cert would be nice, as visualization looks to be a big thing in the future and seeing how Microsoft have just offered free vouchers for the 74-408 exam compared to the £2k course for VMWare I think I'll get the Hyper-V! 74-408, 70-686, 70-410, 70-411, 70-412, 70-246 and 70-247... bit ambitious but could be a fun year and a bit!

    Thanks for the help again.

    Friday, January 3, 2014 11:45 PM
  • Hi, dogezon.

    I am glad I could help.

    There are several companies that offer live virtual classroom training. Alternately, it's become popular for people to purchase online training videos. Check out the videos here:

    Google searches can give you many more results for training opportunities.

    I have always found it amazing how Microsoft assumes all companies are upgraded to the latest version of Windows. Eventually, you will have to take Windows 8.1 and Windows Server 2012 R2 exams. Important: All Windows 8 and Server 2012 exams have been upgraded to 8.1 and 2012 R2.

    It may be better to take these exams now while this new operating system (Tile View and Desktop) is still in its infancy. No doubt, the next version of Windows will be more complex - especially on the Store Front (Tile View) side. The overall goal of Microsoft (years from now) is to eventually move away from the desktop view and go entirely to the tile view. That is a few OS versions away however.

    Best of luck to you.

    Best wishes, Davin Mickelson

    Saturday, January 4, 2014 6:46 AM