Hi wonder if anyone can help me, when I try to run windows update I get the following message in a box on the blue top line of box it says WgaNotify Setup Error
Then there is a red cross in the box and the message is
Setup could not verify the integrity of the file Update.inf. Make sure the Cryptographic service is running on this computer.
When I click on box it goes and then the Automatic Update message is
Windows Genuine Advantage Notification (KB905474)
Microsoft GDI+ Detection Tool (KB873374)
Someone suggested changing the cryptographic service to automatic but it is already set at automatic.
| Passed |
Active scripting allowed |
| Passed |
Display images enabled |
| Passed |
Computer time and date correct |
| Failed |
Windows validation ActiveX loaded |
| Failed |
Office validation ActiveX loaded |
| Failed |
Validation Self-help ActiveX loaded |
I did the resolve now bit but it reported the same as previous.
So I ran the diagnostic tool linked from here and this was the result
Diagnostic Report (1.7.0039.0):
-----------------------------------------
WGA Data-->
Validation Status: Validation Control not Installed
Detailed Status: N/A
Cached / Grace status: N/A, N/A
Windows Product Key: *****-*****-G3Q7X-8MT9X-J8FF3
Windows Product Key Hash: N30v2v25nXBWmnVmQA6bgACz6EA=
Windows Product ID: 55277-OEM-2145081-07181
Windows Product ID Type: 3
CSVLK Server: N/A
CSVLK PID: N/A
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010300.2.0.hom
ID: {722762FA-7225-4F6B-A031-F1B74F0C3812}(3)
Is Admin: Yes
Commit / Reboot / BRT: N/A, N/A, N/A
WGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1_BB5C1257-89-80070005_78155E4D-216-80070005
Resolution Status: Validation Control not Installed
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 114 Blocked VLK 2
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\PROGRA~1\AVANTB~1\avant.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\WINDOWS\system32\winlogon.exe
File Mismatch: C:\WINDOWS\system32\licdll.dll
File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe
File Mismatch: C:\WINDOWS\system32\ntdll.dll
File Mismatch: C:\WINDOWS\system32\kernel32.dll
File Mismatch: C:\WINDOWS\system32\crypt32.dll
File Mismatch: C:\WINDOWS\system32\advapi32.dll
File Mismatch: C:\WINDOWS\system32\setupapi.dll
File Mismatch: C:\WINDOWS\system32\oembios.bin
File Mismatch: C:\WINDOWS\system32\oembios.dat
File Mismatch: C:\WINDOWS\system32\oembios.sig
File Mismatch: C:\WINDOWS\system32\syssetup.dll
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{722762FA-7225-4F6B-A031-F1B74F0C3812}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-J8FF3</PKey><PID>55277-OEM-2145081-07181</PID><PIDType>3</PIDType><SID>S-1-5-21-1214440339-1715567821-725345543</SID><SYSTEM><Manufacturer>INTELR</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20021226000000.000000+000</Date><SLPBIOS>FSC SYSTEM, FUJITSU SIEMENS, FUJITSU SIEMENS, FSC SYSTEM</SLPBIOS></BIOS><HWID>46993F4F0184205E</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Fujitsu Siemens Computers</name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17565</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>
I would be really grateful if anyone could help me out, thanks Monique
Problems with Genuine Advantage
Setup could not verify the integrity of the file Update.inf. Make sure the Cryptographic service is running on this computer.The same error message again
