Do you need Email Router if sending an email from CRM 2011?

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  hello starter,

  there are two ways to send e-mail from crm 2011.

  1.Configure CRM2011 with Email router : this acts as a interface between crm 2011 application and your organization e-mailmessage system.

  2.Configure CRM 2011 in Outlook.

  look at this MVP's post. Email router Configuration - CRM 2011 Online & Exchange Online.

  
  

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  Thanks and Regards. Make sure to "Vote as Helpful" and "Mark As Answer",if you get answer of your question.

  Saturday, November 17, 2012 3:49 AM
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  You would use the Email Router in conjunction with Exchange, as any outgoing emails would be sent via the router through Exchange (or whichever SMTP connection you designate in the Router) and would be independent of the users. The CRM Outlook client directs outgoing email through the user's Outlook client and delivers mail through that designated SMTP connection. In this case for emails to be delivered, the user would need to have Outlook running in order for their emails to get processed. The Email Router takes takes the responsibility of delivering emails away from the individual clients and centralizes it. 

  Microsoft Dynamics CRM 2011 E-mail Router Installation Instructions

  Configure Microsoft Dynamics CRM to use Microsoft Dynamics CRM for Outlook as the incoming and outgoing e-mail client

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  Jason Lattimer
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  • Proposed as answer by JLattimerMVP, Moderator Saturday, November 17, 2012 3:55 AM
  • Marked as answer by share_starter Tuesday, November 20, 2012 4:45 PM

  Saturday, November 17, 2012 3:55 AM

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  Hi

  In two ways , can send the e-mail from CRM

  Configure E-Mail Router

   Configure Outlook

  With help of this two methods , can send the e-mail from CRM

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  Thanks & Regards Dhamodharan R

  Saturday, November 17, 2012 6:39 AM