locked
0x80070426 error during Windows Update RRS feed

  • Question

  • Diagnostic report below:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {82B82D81-67BE-4D50-AEFE-D25B71E557F2}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft
    
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{82B82D81-67BE-4D50-AEFE-D25B71E557F2}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-2002701150-463574397-3521826071</SID><SYSTEM><Manufacturer>GATEWA</Manufacturer><Model>GM5442</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>CF94510J.15A.0038.2007.0226.1646</Version><SMBIOSVersion major="2" minor="4"/><Date>20070226000000.000000+000</Date></BIOS><HWID>5C303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>3BE19C3BF8766CE</Val><Hash>Q1HhFwHT0lUhqurCGoOXxgM/Jzc=</Hash><Pid>81599-871-0259973-65530</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software Licensing service is not running.
    
    Windows Activation Technologies-->
    N/A
    
    HWID Data-->
    HWID Hash Current: OAAAAAIAAgABAAEAAwACAAAAAgABAAEAJJQwMwxXi84QzUjkFEPUuKXo1IDy9NZZSYwk7axWKoU=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
     ACPI Table Name  OEMID Value  OEMTableID Value
     APIC      GATEWA    SYSTEM 
     FACP      GATEWA    SYSTEM 
     HPET      GATEWA    SYSTEM 
     MCFG      GATEWA    SYSTEM 
     WDDT      GATEWA    SYSTEM 
     ASF!      GATEWA    SYSTEM 
     SLIC      GATEWA    SYSTEM 
     SSDT      GATEWA    CpuPm
    
    
    
    Please help, thanks.

    Tuesday, May 10, 2011 10:38 PM

Answers

  • "mcrisost1999" wrote in message news:db9844c9-532e-4001-8987-9ff8262d5ad2...

    Noel,

    Got as far as #8.

    When i tried to start slsvc, I got the ff:

    C:\WINDOWS\System32>net start slsvc
    The Software Licensing service is starting.
    The Software Licensing service could not be started.
    
    A system error has occurred.
    
    System error 34 has occurred.
    
    The wrong diskette is in the drive.
    Insert *** (Volume Serial Number: ***) into drive ***.
    
    

    Any ideas?

    As always, appreciate the assist.

    Oh, and "can't we all just get along?"  :D

    Try this:-
    Open Windows Explorer
    Navigate to the C:\Windows folder
    Find the System32 folder, and right-click on it
    Clear the 'blob' in the Read-only attributes option, and click OK (confirm if required)
    reboot, and run another MGADiag report - post the result here

     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, May 14, 2011 10:52 AM
    Moderator
  • No further reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Thursday, May 19, 2011 7:44 PM

All replies

  • "mcrisost1999" wrote in message news:c3b749a0-8a16-4a51-9e54-9f44d8c70062...

    Diagnostic report below:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    
    Licensing Data-->
    Software Licensing service is not running.
    
    
    
    
    Please help, thanks.


    For some reason, your Software Licensing Service is not running - it must do so at all times.
     
     
    Please check that the Software Licensing service is set to startup type Automatic.
     
    Click on Start
    in the Search box, type
    SERVICES.MSC
    and hit the Enter key
    Accept the UAC prompt that comes up
    In the listing of Services, find the Software Licensing Service (SLSVC)
    right-click on it, and select Properties.
    make sure that the service Startup type is set to Automatic - click Apply if you've had to change anything.
     
    Then try starting the service.
    What is the result?
     
    If you get an error message, please report back with the EXACT details.
     
    If it succeeds, reboot - run an new MGADiag report, and post it back here
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 10, 2011 11:29 PM
    Moderator
  • Started SLSVC manually.

    Clicked "Check for updates", got the 0x80070426 error again.

    Went back to services.msc, SLSVC was stopped again.

     

    So I tried it again.  This time, I "windowed" Services.msc, Windows Update, and this browser.  Now, I'm getting an error window when I try and start it:

     

    Windows could not start the Software Licensing service on Local Computer.
    
    Error 0xd0000022:0xd0000022

    Tried it again, same result

    Tried it again, status is "Started", but link to "Start" the service on upper left of window still shows.  So it looks like it really isn't started.

    Hope that makes sense.

    Wednesday, May 11, 2011 12:37 AM
  • If your computer is having problems finding and installing operating system updates, try using a  Windows Update troubleshooter to fix the problem.

    Also see: How to troubleshoot common Windows Update, Microsoft Update, and Windows Server Update Services installation issues

    Carey Frisch


     

    Wednesday, May 11, 2011 12:50 AM
    Moderator
  • "Carey Frisch" wrote in message news:e71ca605-be9f-484e-a7c3-fb76e277fd52...

    If your computer is having problems finding and installing operating system updates, try using a  Windows Update troubleshooter to fix the problem.

    Also see: How to troubleshoot common Windows Update, Microsoft Update, and Windows Server Update Services installation issues

    Carey Frisch


     


    Carey - a non-genuine computer will not install anything other than Critical Security Updates - as you should well know.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 11, 2011 5:38 AM
    Moderator
  • "mcrisost1999" wrote in message news:19a1301f-3c5f-4658-a6de-7ba614e2ed5c...

    Started SLSVC manually.

    Clicked "Check for updates", got the 0x80070426 error again.

    Went back to services.msc, SLSVC was stopped again.

     

    So I tried it again.  This time, I "windowed" Services.msc, Windows Update, and this browser.  Now, I'm getting an error window when I try and start it:

     

    Windows could not start the Software Licensing service on Local Computer.
    
    Error 0xd0000022:0xd0000022

    Tried it again, same result

    Tried it again, status is "Started", but link to "Start" the service on upper left of window still shows.  So it looks like it really isn't started.

    Hope that makes sense.

    OK - try this
     
    I suspect that there is a problem with your licensing store....
     
    Please try the below steps to recreate the Store files.  This may resolve the issue.
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes - don't worry if it tells you the service isn't running anyhow!))
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.
     
     Reboot
     
    Once complete, please post back with a new MGADiag report
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 11, 2011 5:50 AM
    Moderator
  • And because you have apparently never tried using the Windows Update Troubleshooter, you have not learned that it will detect and attempt to fix a problem with the Software Licensing service....
    Carey Frisch
    Thursday, May 12, 2011 11:12 PM
    Moderator
  • "Carey Frisch" wrote in message news:6ce95ca4-3b76-41f0-8a8a-f57839bff0b3...
    And because you have apparently never tried using the Windows Update Troubleshooter, you have not learned that it will detect and attempt to fix a problem with the Software Licensing service....
    Carey Frisch

    *will*????
    *attempt*!!!
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, May 12, 2011 11:26 PM
    Moderator
  • We take reports of Abuse very seriously.

    Please Do Not use the Abuse Flag except for in Terms of Use Violations Only.

     

    Thank you


    Darin MS
    Friday, May 13, 2011 9:08 PM
  • Noel,

    Got as far as #8.

    When i tried to start slsvc, I got the ff:

    C:\WINDOWS\System32>net start slsvc
    The Software Licensing service is starting.
    The Software Licensing service could not be started.
    
    A system error has occurred.
    
    System error 34 has occurred.
    
    The wrong diskette is in the drive.
    Insert *** (Volume Serial Number: ***) into drive ***.
    
    

    Any ideas?

    As always, appreciate the assist.

    Oh, and "can't we all just get along?"  :D

    Saturday, May 14, 2011 2:23 AM
  • "mcrisost1999" wrote in message news:db9844c9-532e-4001-8987-9ff8262d5ad2...

    Noel,

    Got as far as #8.

    When i tried to start slsvc, I got the ff:

    C:\WINDOWS\System32>net start slsvc
    The Software Licensing service is starting.
    The Software Licensing service could not be started.
    
    A system error has occurred.
    
    System error 34 has occurred.
    
    The wrong diskette is in the drive.
    Insert *** (Volume Serial Number: ***) into drive ***.
    
    

    Any ideas?

    As always, appreciate the assist.

    Oh, and "can't we all just get along?"  :D

    Try this:-
    Open Windows Explorer
    Navigate to the C:\Windows folder
    Find the System32 folder, and right-click on it
    Clear the 'blob' in the Read-only attributes option, and click OK (confirm if required)
    reboot, and run another MGADiag report - post the result here

     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, May 14, 2011 10:52 AM
    Moderator
  • No further reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Thursday, May 19, 2011 7:44 PM
  • sorry, had another issue with another machine.  i hear they come in three's, so I'm waiting for the third strike...

    anyways, not yet resolved, will try noel patton's blob removal suggestion.

    and as always, thanks in advance for all your help.

    Sunday, May 29, 2011 1:17 AM
  • I uninstalled IObit Software Advanced System Care, because I read somewhere that it may be the cause of all this.

    Now, I'm getting "This copy of Windows is not genuine"

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {82B82D81-67BE-4D50-AEFE-D25B71E557F2}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{82B82D81-67BE-4D50-AEFE-D25B71E557F2}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-2002701150-463574397-3521826071</SID><SYSTEM><Manufacturer>GATEWA</Manufacturer><Model>GM5442</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>CF94510J.15A.0038.2007.0226.1646</Version><SMBIOSVersion major="2" minor="4"/><Date>20070226000000.000000+000</Date></BIOS><HWID>5C303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>3BE19C3BF8766CE</Val><Hash>Q1HhFwHT0lUhqurCGoOXxgM/Jzc=</Hash><Pid>81599-871-0259973-65530</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAIAAgABAAEAAwACAAAAAgABAAEAJJQwMwxXi84QzUjkFEPUuKXo1IDy9NZZSYwk7axWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GATEWA  SYSTEM 
      FACP   GATEWA  SYSTEM 
      HPET   GATEWA  SYSTEM 
      MCFG   GATEWA  SYSTEM 
      WDDT   GATEWA  SYSTEM 
      ASF!   GATEWA  SYSTEM 
      SLIC   GATEWA  SYSTEM 
      SSDT   GATEWA  CpuPm

     

    Sunday, May 29, 2011 12:19 PM
  • "mcrisost1999" wrote in message news:576b7051-e631-445f-bb8a-d454958cf363...

    I uninstalled IObit Software Advanced System Care, because I read somewhere that it may be the cause of all this.

    Now, I'm getting "This copy of Windows is not genuine"

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003


    Well, we have at least got the Software Licensing service working again. :)
    (and yes the 'Advanced System Care' is implicated elsewhere in this)
    I can see no cause for any error in this report - which probably means that the Licensing store is (still) corrupted.
    Please try the below steps to recreate the Store files.  This may resolve the issue.
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes - don't worry if it tells you the service isn't running anyhow!))
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.
     
     Reboot
     
    Once complete, please post back with a new MGADiag report
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, May 29, 2011 12:38 PM
    Moderator