Tour file could not be downloaded..... (Migrated from community.research.microsoft.com) RRS feed

  • Question

  • jhavens posted on 12-27-2010 9:57 PM

    WWT works fine except unable to download tour files.  Progress box  indicates tour download although no progress bar.  After a couple of minutes, "The tour could not be downloaded and is not in cache.  Check your internet connection."  I see Rx/Tx activity on the router and satellite modem intermittently while waiting.

    Internet is working.  Using Hughesnet satellite internet service.  Have the Proxy and port set in Settings ( and port 87).

    On occasion, browser will not find a website if there is too much traffic.  Retries are usually successful.  Is it possible that the tours website is consistently extremely busy and the satellite connection "times out"?  I have yet to be able to download a tour.

    I have the latest version of WWT

    No other programs running.

    IE v8 and Chrome v8

    Win XP Pro SP3

    Thanks, Jim



    Tuesday, June 7, 2011 2:07 PM


  • PeterTurcan replied on 01-28-2011 12:26 PM

    Jim - sorry for the delay in noticing your post.

    Are you still having this problem? Yes it is usually at your end with the internet connection - tour files are fairly sizable and I get this error occassionaly here at Microsoft too.

    The tours Ring of Fire and Earth Summits in the Tours/Earth folder are some of the smallest  tour files - if you are still having trouble try these first.

    Tuesday, June 7, 2011 2:07 PM