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Tour file could not be downloaded..... (Migrated from community.research.microsoft.com) RRS feed

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    jhavens posted on 12-27-2010 9:57 PM

    WWT works fine except unable to download tour files.  Progress box  indicates tour download although no progress bar.  After a couple of minutes, "The tour could not be downloaded and is not in cache.  Check your internet connection."  I see Rx/Tx activity on the router and satellite modem intermittently while waiting.

    Internet is working.  Using Hughesnet satellite internet service.  Have the Proxy and port set in Settings (192.168.0.1 and port 87).

    On occasion, browser will not find a website if there is too much traffic.  Retries are usually successful.  Is it possible that the tours website is consistently extremely busy and the satellite connection "times out"?  I have yet to be able to download a tour.

    I have the latest version of WWT

    No other programs running.

    IE v8 and Chrome v8

    Win XP Pro SP3

    Thanks, Jim

     

     

    Tuesday, June 7, 2011 2:07 PM

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    PeterTurcan replied on 01-28-2011 12:26 PM

    Jim - sorry for the delay in noticing your post.

    Are you still having this problem? Yes it is usually at your end with the internet connection - tour files are fairly sizable and I get this error occassionaly here at Microsoft too.

    The tours Ring of Fire and Earth Summits in the Tours/Earth folder are some of the smallest  tour files - if you are still having trouble try these first.

    Tuesday, June 7, 2011 2:07 PM