Using CRM2013 we have developed a Plug-In to create an appointment off the back of an Opportunity record.
Initially we created the appointment record via the "Entity" namespace and "Create" method. But we then noticed that appointments created by the Plug-In were not being synchronised with Exchange/Outlook. Where manually created appointments
were.
Having looked at the SDK we decided to change our code to use the "BookRequest" and "BookResponse" messages, believing that these methods have more processes attached than a simple create message. However this has not changed the behaviour
the Plug-In created appointments are still not being synchronised with Exchange/Outlook.
On further investigation we have noticed that Plug-In created appointments have a status code of "Open" where as the manually created ones have a status code of "Scheduled".
Only "Scheduled" based appointments are being synchronised with Exchange/Outlook.
What are we missing here? Why are Plug-In based appointments not becoming scheduled and Syncronising with Exchange/Outlook.
Any advice or comments greatfully received
Steve