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    I am trying to download IE7 SP2 but am having some validation errors. There is an unknown error and my copy of windows cannot be validated even though I have ran the diagnostics tool no problems. Here is a copy of the log:

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-BFDCC-3BMCY-QGWPD
    Windows Product Key Hash: 8dFTlxbCDMH7eCGI/GjBzGT53UI=
    Windows Product ID: 55277-OEM-2111907-00109
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: b6d05dab-a4f4-4b90-b315-94b64f770659
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 70AFE6BE-116-800401f3_63BB5E84-365-800401f3_E2AD56EA-252-800401f3_16E0B333-138-800401f3_70AFE6BE-116-800401f3_63BB5E84-365-800401f3_E2AD56EA-252-800401f3_16E0B333-57-800401f3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.7.18.1
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:

     

    This is a problem that literally did happen overnight, I was getting constant script errors and had to reset my browser as a last resort. I have tried disabling my firewall, antivirus etc while downloading but to no avail. Please bear in mind that I do not have a tech mind so simple answers would be appreciated! One other thing that may be of use, there are two accounts on this PC the other can validate windows but will not download IE7.

     

    Thanks

     

     

     

    Monday, June 25, 2007 1:36 PM

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    John Boy 25,

     

    This is an issue with your XML services on the computer.  If you compare your Diagnostic Report to others on the forum, you will notice that yours is missing a bunch of text below the "Office Details" line. We commonly refer to this area as the XML blob. This is caused by a missing Registry Key.
    I will provide you the steps to resolve this XML issue.

     Fix (Part 1):

    1) Click “Start” button, then “Run”
    2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
       (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)
       If this does not work, the msxml3.dll may be missing or corrupt. Follow the below Fix (Part 2), in that case:

     Fix (Part 2):

    1) Go to the Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) download page at:  http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en
    2) From the files available, download “msxml3.msi”
    3) Double click the file and follow the steps to install.
    4) Click “Start” button, then “Run...”
    5) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
     

     Please be sure to backup or otherwise offload any data from the hard disk prior making any changes in the registry. You should be okay because the files are being registried and no changes but still a good idea to ensure any critical data is saved. Please let us know if the above steps resolved your issues. Have a great weekend.  


    Thank you

    Stephen Holm, MS
    WGA Forum Manager

    Monday, June 25, 2007 6:54 PM
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    Thanks for the advice although the installation failed. Step one returned a message stating that it could not be found so I then downloaded the file but recieved an error message stating that the register server failed Error Code: 0x80004005 when I tried to run it.
    Tuesday, June 26, 2007 11:09 AM
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    Johnboy,

     

    Do you have administrative rights on the machine which you are working with?  http://support.microsoft.com/kb/295297 is a knowledge based article which describes the problem you are experiencing. Please review this and let us know how it goes. Also keep in mind working with the registry can be dangerous so please ensure all your critical data is backed up to an external drive, burned to cd or other type of storage device. Thank you.

     

     

    Stephen Holm, MS

    WGA Forum Manager

    Tuesday, June 26, 2007 9:18 PM
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    I do have administrative rights for my account, however I did go into the registry editor just to make sure. Both 'Read' and 'Full Control' are set to Allow but 'Special Permissions' wasn't set to anything. Could this be the problem and if so what exactly can I do about it?
    Wednesday, June 27, 2007 1:12 PM
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    Johnboy,

     

    No that should not be a problem.  Did you have a chance to read the KB article I posted?

     

    Stephen Holm, MS

    Wednesday, June 27, 2007 6:49 PM
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    Yes, that's how I was able to access the registry. But if the settings are okay, do I need to input anything? If so, could you advise what and where exactly as the article didn't specify clearly enough.
    Wednesday, June 27, 2007 9:12 PM
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    Johnboy25,

     

    The 0x80004005 error on the Key Updater Utility is almost always indicative of the computer not being able to fully communicate with MS servers.  The Key Updater has to have full access to the servers in order to validate about 6,000 files.  Misconfigured firewalls, antivirus programs, antispyware protective programs, and misconfigured ISP DNS servers have been known to cause the error you are seeing. The programs could also block you. Temporarily closing them may assist you with communicating with MS servers. There will be a risk yet you will be updated. 

    Please address these possibilities and try again.  Some previous posters have reported that temporarily changing to different DNS servers helped them work around the problem. Also review

    Windows Live OneCare: All-in-one security and performance for your PC @ http://onecare.live.com/standard/en-us/default.htm.  This is a new program designed to work with your system offering protection. Please re-post if you need further assistance :-).

     

    Stephen Holm, MS

     

    Friday, June 29, 2007 9:03 PM
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    I uninstalled Norton and attemted validation again. Didn't work. Tried the same with ad-aware and spybot but still nothing. Then I tried the one care free trial but it couldn't download due to network problems whatever that means. When I clicked get more help, I got an 'unknown error' message.
    Friday, June 29, 2007 10:12 PM
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    Johnboy,

     

    I suspect you are having network errors which are preventing you from connecting to MS Servers. Please contact your internet provider and work with them directly. Please re-post if you need further assistance.  Also in the future if you ever get error messages and/or numbers please write them down then send them to us here.  It will help us to provide a solution for you :-)

     

     

    thank you

     

    Stephen Holm, MS
    WGA Forum Manager

    Tuesday, July 3, 2007 11:59 PM

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    John Boy 25,

     

    This is an issue with your XML services on the computer.  If you compare your Diagnostic Report to others on the forum, you will notice that yours is missing a bunch of text below the "Office Details" line. We commonly refer to this area as the XML blob. This is caused by a missing Registry Key.
    I will provide you the steps to resolve this XML issue.

     Fix (Part 1):

    1) Click “Start” button, then “Run”
    2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
       (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)
       If this does not work, the msxml3.dll may be missing or corrupt. Follow the below Fix (Part 2), in that case:

     Fix (Part 2):

    1) Go to the Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) download page at:  http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en
    2) From the files available, download “msxml3.msi”
    3) Double click the file and follow the steps to install.
    4) Click “Start” button, then “Run...”
    5) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
     

     Please be sure to backup or otherwise offload any data from the hard disk prior making any changes in the registry. You should be okay because the files are being registried and no changes but still a good idea to ensure any critical data is saved. Please let us know if the above steps resolved your issues. Have a great weekend.  


    Thank you

    Stephen Holm, MS
    WGA Forum Manager

    Monday, June 25, 2007 6:54 PM
  • Question
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    Thanks for the advice although the installation failed. Step one returned a message stating that it could not be found so I then downloaded the file but recieved an error message stating that the register server failed Error Code: 0x80004005 when I tried to run it.
    Tuesday, June 26, 2007 11:09 AM
  • Question
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    Johnboy,

     

    Do you have administrative rights on the machine which you are working with?  http://support.microsoft.com/kb/295297 is a knowledge based article which describes the problem you are experiencing. Please review this and let us know how it goes. Also keep in mind working with the registry can be dangerous so please ensure all your critical data is backed up to an external drive, burned to cd or other type of storage device. Thank you.

     

     

    Stephen Holm, MS

    WGA Forum Manager

    Tuesday, June 26, 2007 9:18 PM
  • Question
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    0
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    I do have administrative rights for my account, however I did go into the registry editor just to make sure. Both 'Read' and 'Full Control' are set to Allow but 'Special Permissions' wasn't set to anything. Could this be the problem and if so what exactly can I do about it?
    Wednesday, June 27, 2007 1:12 PM
  • Question
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    Johnboy,

     

    No that should not be a problem.  Did you have a chance to read the KB article I posted?

     

    Stephen Holm, MS

    Wednesday, June 27, 2007 6:49 PM
  • Question
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    Yes, that's how I was able to access the registry. But if the settings are okay, do I need to input anything? If so, could you advise what and where exactly as the article didn't specify clearly enough.
    Wednesday, June 27, 2007 9:12 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Johnboy25,

     

    The 0x80004005 error on the Key Updater Utility is almost always indicative of the computer not being able to fully communicate with MS servers.  The Key Updater has to have full access to the servers in order to validate about 6,000 files.  Misconfigured firewalls, antivirus programs, antispyware protective programs, and misconfigured ISP DNS servers have been known to cause the error you are seeing. The programs could also block you. Temporarily closing them may assist you with communicating with MS servers. There will be a risk yet you will be updated. 

    Please address these possibilities and try again.  Some previous posters have reported that temporarily changing to different DNS servers helped them work around the problem. Also review

    Windows Live OneCare: All-in-one security and performance for your PC @ http://onecare.live.com/standard/en-us/default.htm.  This is a new program designed to work with your system offering protection. Please re-post if you need further assistance :-).

     

    Stephen Holm, MS

     

    Friday, June 29, 2007 9:03 PM
  • Question
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    I uninstalled Norton and attemted validation again. Didn't work. Tried the same with ad-aware and spybot but still nothing. Then I tried the one care free trial but it couldn't download due to network problems whatever that means. When I clicked get more help, I got an 'unknown error' message.
    Friday, June 29, 2007 10:12 PM
  • Question
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    0
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    Johnboy,

     

    I suspect you are having network errors which are preventing you from connecting to MS Servers. Please contact your internet provider and work with them directly. Please re-post if you need further assistance.  Also in the future if you ever get error messages and/or numbers please write them down then send them to us here.  It will help us to provide a solution for you :-)

     

     

    thank you

     

    Stephen Holm, MS
    WGA Forum Manager

    Tuesday, July 3, 2007 11:59 PM