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How to fix my product key? RRS feed

  • Question

  • My Laptop was sent in for repair - new HD and new installation of Windows 7 home premium. Now windows genuine advantage is saying my copy of windows isn't geniune. I'm refuse to purchase windows 7 again as i have a legit genuine copy. What can I do? How do I contact microsoft and to prove this and get my windows legit again. Thanks.

    Thursday, April 24, 2014 1:55 PM

Answers

  • MGA Diagnostic Report:

    To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop -http://go.microsoft.com/fwlink/?linkid=52012 )

    Once downloaded, run the tool.
    Click on the Continue button, after a short time, the Continue button will change to a Copy button.
    Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.

    One Issue Per Thread:

    Most Activation and Validation issues look the same, on the surface, but can have many different causes and fixes. This is why we ask for a diagnostic report and this is also why we ask that you create your own thread for your issue (in other words, don't post your issue in another person's thread). 

    It just becomes too complicated to try to troubleshoot multiple different issues in the same thread.

    New to the Forums?

    Note that if you are new to these forums, you may find that you are unable to post due to a restriction on the inclusion of links and pictures.
    Simply delete the only lines that contain links -  this will allow the remainder of the report to upload (and those lines are not generally critical to the report anyhow) 


    Please do not read this sentence. Please ignore the previous sentence.

    Thursday, April 24, 2014 2:30 PM