We are a non-profit organization and have an open license for XP-Pro. We purchased some Dell Dimension 3100's and instead of using the installed XP-Pro, we used a ghost of our standard system. Now some of those computers are coming up with the "Not Genuine" message. The product key (last 5 characters) that are displayed on the Get Genuine website are correct for our open license. How can we correct this problem?
Here is a paste of the MGA data:
Diagnostic Report (1.5.0723.1):
-----------------------------------------
WGA Data-->
Validation Status: Geographically blocked PID
Detailed Status: N/A
Windows Product Key: *****-*****-7BHGB-TP888-CVC7G
Windows Product Key Hash: 2wL1IllMebWUxB9ckiTiz7gly7Q=
Windows Product ID: 55274-640-1825586-23365
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: 5481bf9e-d7b6-4614-b7ac-2b067d97b0f4
Is Admin: Yes
AutoDial:
Registry: 0x0
WGA Version: Registered, 1.5.723.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result: 13
File Exists: Yes
Version: 1.5.540.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-3175-80070002
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>5481bf9e-d7b6-4614-b7ac-2b067d97b0f4</UGUID><Version>1.5.0723.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-CVC7G</PKey><PID>55274-640-1825586-23365</PID><PIDType>1</PIDType><SID>S-1-5-21-220523388-1177238915-682003330</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>Dell DV051 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="3"/><Date>20051008000000.000000+000</Date></BIOS><HWID>07C83E470184E05D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>15EBD8F0EE73502</Val><Hash>Uz/zNSl9A7cxOtA3y1RHpy0bcgU=</Hash><Pid>73931-641-1239015-57690</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>
