I recently was updating my system via Windows Update and it was in the process of downloading the current WGA tool. Unfortunately during the downloading process the system lost power during the download but some of the pieces were put into place that are now keeping me from finishing the installation processs. When I run Update I get the notice that WGA is ready to install and when I continue the process it fails. It appears that the download was partial and WGA cannot be installed. This is also keeping me from downloading other Windows XP Pro updates. What steps can I do to either redownload the new WGA version and properly get it installed or manually download it and then signal WU that its installed and to not need to continue the installation process?
I've run WGADiag and here are the results returned:
Diagnostic Report (1.7.0039.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: N/A
Cached / Grace status: N/A, N/A
Windows Product Key: *****-*****-RJ4H3-MPJHM-PPXK8
Windows Product Key Hash: 50Z/nZl5gfieDiCylMlYzoCtUec=
Windows Product ID: 76487-OEM-2211906-00127
Windows Product ID Type: 2
CSVLK Server: N/A
CSVLK PID: N/A
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: {A6D8F9FF-6B1B-4A7A-AC9F-D439BF58D367}(1)
Is Admin: Yes
Commit / Reboot / BRT: N/A, N/A, N/A
WGA Version: Registered, 1.7.18.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/A
Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.18.1
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Data-->
Office Status: 109 N/A
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2993-80070002_B4D0AA8B-470-80070002
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A6D8F9FF-6B1B-4A7A-AC9F-D439BF58D367}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PPXK8</PKey><PID>76487-OEM-2211906-00127</PID><PIDType>2</PIDType><SID>S-1-5-21-3516709055-1626943314-1789037110</SID><SYSTEM><Manufacturer>powerspec4.1c</Manufacturer><Model>ps7110</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20050218000000.000000+000</Date><SLPBIOS>powerspec,WinBook</SLPBIOS></BIOS><HWID>7ECF3FD70184406D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Micro Electronics, Inc</name><model>PowerSpec</model></SBID><OEM/></MachineData> <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>
