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Unable to complete installation of WGA - power failure during initial download process from Windows Update RRS feed

  • Question

  • I recently was updating my system via Windows Update and it was in the process of downloading the current WGA tool.  Unfortunately during the downloading process the system lost power during the download but some of the pieces were put into place that are now keeping me from finishing the installation processs.  When I run Update I get the notice that WGA is ready to install and when I continue the process it fails.  It appears that the download was partial and WGA cannot be installed.  This is also keeping me from downloading other Windows XP Pro updates.  What steps can I do to either redownload the new WGA version and properly get it installed or manually download it and then signal WU that its installed and to not need to continue the installation process?

     

    I've run WGADiag and here are the results returned:

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-RJ4H3-MPJHM-PPXK8
    Windows Product Key Hash: 50Z/nZl5gfieDiCylMlYzoCtUec=
    Windows Product ID: 76487-OEM-2211906-00127
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {A6D8F9FF-6B1B-4A7A-AC9F-D439BF58D367}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.18.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.1
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A6D8F9FF-6B1B-4A7A-AC9F-D439BF58D367}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PPXK8</PKey><PID>76487-OEM-2211906-00127</PID><PIDType>2</PIDType><SID>S-1-5-21-3516709055-1626943314-1789037110</SID><SYSTEM><Manufacturer>powerspec4.1c</Manufacturer><Model>ps7110</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20050218000000.000000+000</Date><SLPBIOS>powerspec,WinBook</SLPBIOS></BIOS><HWID>7ECF3FD70184406D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Micro Electronics, Inc</name><model>PowerSpec</model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Wednesday, July 18, 2007 11:52 PM

Answers