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Thought the Windows Validation issue was fixed but it's not... RRS feed

  • Question

  • I installed the KB3024777 - it seemed to stop the box requesting validation but now it's back.

    This is the latest log:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-XPV9Q-BMFVX-VR6T7
    Windows Product Key Hash: WwtpiU22ATt5jAQEnsyRvtmHMhU=
    Windows Product ID: 00371-177-6182396-85044
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {07252168-7BF7-42E3-8523-D96C13FDB838}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{07252168-7BF7-42E3-8523-D96C13FDB838}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VR6T7</PKey><PID>00371-177-6182396-85044</PID><PIDType>5</PIDType><SID>S-1-5-21-143365349-2080781676-2139757605</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 7520     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.33</Version><SMBIOSVersion major="2" minor="4"/><Date>20080506000000.000000+000</Date></BIOS><HWID>92F70200018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>5DF407AC1E0734</Val><Hash>l8aU/37e2FiCnpHqhsjUcFM2PIY=</Hash><Pid>81602-922-0770687-68985</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-177-618239-00-1033-7600.0000-2792010
    Installation ID: 018740575142195270205766129343374926194301194553667570
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: VR6T7
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 14/12/2014 10:31:42

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:11:2014 08:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAAABwABAAEAAAABAAAAAwABAAEAeqhA93aZBpiYYBQyPLLSpZZYzuGgruRceDMQZiqWeKo=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            NVIDIA        MCP67-M
      HPET            PTLTD         HPETTBL
      BOOT            PTLTD         $SBFTBL$
      MCFG            Nvidia        NVDAACPI
      SLIC            ACRSYS        ACRPRDCT
      SSDT            PTLTD         POWERNOW

    Any further help much appreciated.

    Thanks.

    Sunday, December 14, 2014 10:37 AM

Answers

  • There's no obvious problems in your report..

    What AV are you using?

    Please disable real-time scanning/protection and reboot

    If the notification has disappeared, re-enable real-time scanning and reboot again

    If the notification is still present, first check whether the real-time scanning is still switched off.  If so, then re-enable it and post the result. If it's turned itself back on then tell me or try again using a different disable option.

    Post back with the results



    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, December 14, 2014 10:57 AM
    Moderator

All replies

  • There's no obvious problems in your report..

    What AV are you using?

    Please disable real-time scanning/protection and reboot

    If the notification has disappeared, re-enable real-time scanning and reboot again

    If the notification is still present, first check whether the real-time scanning is still switched off.  If so, then re-enable it and post the result. If it's turned itself back on then tell me or try again using a different disable option.

    Post back with the results



    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, December 14, 2014 10:57 AM
    Moderator
  • Thanks for your reply. The AV is Microsoft Security Essentials. I've disabled real-time protection, rebooted & no request to validate box appeared. I could also successfully check for updates (I'm assuming this would be impossible if validity were being questioned but don't know that for certain?). I turned on real-time protection again, rebooted and so far no validation box either plus I can successfully check for updates. So I guess it's an intermittent problem? I'll monitor it. If you have any other advice I'd appreciate it otherwise, I guess I have to sit tight and see what happens? Thanks.
    Sunday, December 14, 2014 1:18 PM