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renewing my live onecare RRS feed

  • Question

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    I have renewed my subscription, but it still says I need to renew. I cannot access my hotmail account, is there something in my conf. email that I need????
    Thursday, February 7, 2008 1:25 PM

Answers

  • How did you renew? Online through OneCare or at the Billing site?

    Sign in at http://billing.microsoft.com to see your subscription status.

    If you need to reset your password for your LiveID (the Hotmail account) - http://account.live.com

    No, there is nothing in email for you to do. If you completed the renewal process, it will update your status and the local OneCare status should update during a subsequent communication.

    Open OneCare and click "check for updates" to force that communication.

    Note that it can take 24 hours for the local status to match the Billing side.

    If it still doesn't update, contact support:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

    Thursday, February 7, 2008 1:35 PM
    Moderator