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product key is incorrect RRS feed

  • Question

  • i recently purchased a notebook that has window 7 and itried  to put in the product key  but i kept getting a message incorrect key .what should i do next?
    Saturday, January 16, 2010 3:30 PM

Answers

  • Hello sbauld,

      First, why are you entering the Product Key?  Computers that come with Windows Pre-installed already have a product key and are activated at the factory.   Did the computer originally come with Vista and Windows 7 was a Free Upgrade that you had to install?

     
      Next, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    If you do not have access to the Start Button:
    1) Login to Vista and click the option that brings up Internet Explorer.
    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
    3) A window will come up asking if you want to “Run” or “Save”, Select “Run”
    4) When the program runs, click the “Continue” button, then click the “Copy” button.
    5) Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/C4114D12-F788-4C22-978F-430A2FA67FF3.
    6) In a reply post, paste the Diagnostic Report.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Wednesday, January 27, 2010 10:34 PM
    Monday, January 18, 2010 11:58 PM

All replies

  • Hello sbauld,

      First, why are you entering the Product Key?  Computers that come with Windows Pre-installed already have a product key and are activated at the factory.   Did the computer originally come with Vista and Windows 7 was a Free Upgrade that you had to install?

     
      Next, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    If you do not have access to the Start Button:
    1) Login to Vista and click the option that brings up Internet Explorer.
    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
    3) A window will come up asking if you want to “Run” or “Save”, Select “Run”
    4) When the program runs, click the “Continue” button, then click the “Copy” button.
    5) Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/C4114D12-F788-4C22-978F-430A2FA67FF3.
    6) In a reply post, paste the Diagnostic Report.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Wednesday, January 27, 2010 10:34 PM
    Monday, January 18, 2010 11:58 PM
  • No reply from original poster

    Closing thread as Answered.

    Darin MS

    Wednesday, January 27, 2010 10:34 PM