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OEM Version reinstalled with wrong cd... RRS feed

  • Question

  • Hi,

    I have a customer who bought a HP with an OEM XP professional a while back. He got problem with his installation and contacted a local IT-technician who after backing upp the installation instead of ordering a recovery CD from HP used his "own" copy.....

    Now the customer contacted me. He can ofcourse not change to the OEM key. Ordering the correct CD means that the customer wont be able to use his computer for a couple of days. He also once more have to pay someone to backup and install everything again.

    Is there a possibility to convert the installation to use the correct and legal product key?

     

    Thanks in advance

    Mikael Eklund

    Monday, February 12, 2007 10:33 AM

Answers

  • Windows Product Key Update Tool Instructions: http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx

    Please note that the Windows Product Key Update Tool can only be used if you have the same version of Windows XP as the installed non-genuine version.  For example, if there is a non-genuine version of Windows XP Professional installed on your computer, you can only use the Windows Product Key Update Tool if you have a valid Product Key for Windows XP Professional (Full Version...not an Upgrade Version).

    If you have a valid Product Key for Windows XP Home Edition, then the Windows Product Key Update Tool is not going to be of any use to you and a "clean install" of Windows XP Home Edition would be required. 

    How to perform a clean install of Windows XP: http://www.michaelstevenstech.com/cleanxpinstall.html  

    Monday, February 12, 2007 2:30 PM
    Moderator