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Software Licensing Stopped RRS feed

  • Question

  • Hi Stephen,

    First, thanks in advance for your time reading this.  To give you my computer's background, I am running Windows Vista Business SP 2 now.  When I first got my laptop brand new, it had Vista Business SP 1 pre-installed and worked perfectly fine until I decided to upgrade to SP 2.  Once I've done that, nightmare comes.  First, I got the victim of counterfeiting message, the Windows Updates became disabled (error 0x80070426), the whole machine became so unstable (such as Internet Explorer kept restarting itself); I tried to restart the service of the Software Licensing under services.msc under System32 folder and got the error 0xd0000022; I also tried the method you described below by running net start slsvc under cmd.exe, and got a System error 34 (The wrong diskette is in the drive. Insert *** (Volume Serial Number: ***) into drive ***.)!!!

    The only hardware change I did was to add 2GB Memory onto the existing 2GB (now a total of 4GB), but this change was done way before I installed SP 2.  I hardly installed any additional softwares to my machine.

    The AVG anti-virus Complete run didn't find any errors, so does the Window Defenders and Check Disk function in Windows.

    The installation of the OneCare Safety Scan was not successful (error code 0x0C600C03).

    Any advice would be much appreciated!!  Is my only option is to do a full restore to factory default (ie reformat the whole machine!)??

    Thanks a ton!!!

    • Split by Stephen Holm Wednesday, June 10, 2009 7:02 PM Creating a separate posting...Stephen
    Wednesday, June 10, 2009 6:18 PM

Answers

  • Hey Vista Problemsss,

    Thank you for visiting us today. Wow it appears you have really done some research. The error code "0x80070426" is indicative for the Software Licensing Stopped issue. Please download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the “Windows” tab, and click the "Copy" button then “Paste” the report into a reply message in this thread.  This will allow us to see further into what may be the problem. 

     

    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/c43f435c-06aa-4639-91d6-f7d6cc76dcb2

    6)    In a reply post, paste the Diagnostic Report.

     

    Thank you,

     

    Stephen

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, June 15, 2009 10:21 PM
    Wednesday, June 10, 2009 10:37 PM

All replies

  • Hey Vista Problemsss,

    Thank you for visiting us today. Wow it appears you have really done some research. The error code "0x80070426" is indicative for the Software Licensing Stopped issue. Please download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the “Windows” tab, and click the "Copy" button then “Paste” the report into a reply message in this thread.  This will allow us to see further into what may be the problem. 

     

    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/c43f435c-06aa-4639-91d6-f7d6cc76dcb2

    6)    In a reply post, paste the Diagnostic Report.

     

    Thank you,

     

    Stephen

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, June 15, 2009 10:21 PM
    Wednesday, June 10, 2009 10:37 PM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-PDW42-R9VDY-3WMT7
    Windows Product Key Hash: X+z7vLiAcHF3UZYVnFP13zv2Yck=
    Windows Product ID: 89576-021-8894501-71666
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010100.1.0.006
    ID: {C12CE56D-15F1-4BE8-828C-507EAE9DB493}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C12CE56D-15F1-4BE8-828C-507EAE9DB493}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3WMT7</PKey><PID>89576-021-8894501-71666</PID><PIDType>5</PIDType><SID>S-1-5-21-1063084278-3167226555-861369971</SID><SYSTEM><Manufacturer>Acer, inc.</Manufacturer><Model>Aspire 5000     </Model></SYSTEM><BIOS><Manufacturer>Acer   </Manufacturer><Version>3A32</Version><SMBIOSVersion major="2" minor="31"/><Date>20060220000000.000000+000</Date></BIOS><HWID>E8323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>136E38186A566BA</Val><Hash>06VBKBvoORYfWj6KMLJbU2eNn50=</Hash><Pid>81605-861-0534342-65134</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAIAAQABAAAAAwABAAEAJJQadnCrfAS+wUhgpnnOcPL0YkcmHw5vrFa0yw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   SiS     755F   
      BOOT   PTLTD   $SBFTBL$
      SSDT   PTLTD   POWERNOW

     

    Saturday, May 1, 2010 2:01 PM