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  • Question

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    Help!!!!

    I've recently installed One Care on a second PC in the office.
    When I open it to do a scan it opens partially but does not respond.
    It will not check in and update.

    Any suggestions?

    Arrow II
    Tuesday, April 21, 2009 7:48 PM

Answers

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    It is possible that you have a conflict from prior or still installed security software on the PC or a bad OneCare install of the program or supporting services/programs.
    As for not being able to check in and update, that could certainly be related to the fact that you cannot actually open OneCare before it crashes the program.
    I recommend that you contact support to help determine the cause of the problem.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Wednesday, April 22, 2009 1:20 PM
    Moderator