Hello everyone. I'm new to the forum world so I'll try to make this as clear as I can.
I have an hp laptop that was using windows 7. I recently installed windows 8 and it was working fine for about half of the day. All I was doing was watching a video I had on my laptop, and the blue screen suddenly appears. It said it would restart on its
own, so I let it sit there until it did (took about 2 minutes). Once it finished restarting, it booted up and asks me to login. However, after I logged in, everything just freezes. None of the keybored functions work, but I am still able to move the mouse.
I held the power button to shut it down and tried it again. I've done this quite a few times. Everytime, it freezes AFTER I login. Each time I tried rebooting it, one of these three occured after logging in:
1) It brings me to the start menu with all the apps, unable to click anything, mouse is still moving.
2) Just a black screen, able to move mouse, but mouse is the loading symbol (circle rotating thing).
or 3) A black screen with the taskbar at the bottom without anything on it, able to move the mouse.
I've read other forums, but everything I find is telling me to download something. Well I can't even make it to the desktop without freezing. Has this happened to anyone else? Does anyone of any solutions or ideas to why this is happening. Greatly appreciated.
Thank you
